Poor customer service - If I could give them 0 stars and - sonia.perez88
Poor customer service - If I could give them 0 stars and write a review, I would! I called on a Sat to let the service department know my car was being towed in and the windows were all down if they could store it indoors. I spoke to two individuals in the service department and both assured me it would be. It was not! As my vehicle was delivered 5 minutes prior to close I knew it wouldn't be looked at until Monday. Monday came and I waited to hear from the service department about a plan. By noon I hadn't heard from them, so I called and spoke with Kiara, who is the biggest liar in the department and the most unprofessional as well. I first lie she told me is that she would call me by end of day to let me know if it had been looked at or not. Never heard from her. waited until noon on Tuesday, still nothing! I called in and she let me know that no one had looked at it yet, and they would not have a chance to look at it until Wednesday... 4 days after it has been dropped off, not sitting a secure place with the windows down and unable to start. Finally Wednesday they call me after noon and let me know it was a dead battery and 2 blown fuses that they will wash the car and have it ready on Thursday. I receive the bill and it is for 2 hours of labor to change 2 fuses! $500!! Then they text me to tell me inventory was incorrect and it will be ready Wednesday at 2:30. I schedule pickup for 5 pm. When I arrive they are not ready for me, I find they charged me for 3 fuses, and they didn't wash the car. Not only that, the fuse box was still open and the cover late left on the floor. The car had not been inside and was filled with dust and dirt from the windy 5 days it sat open! Worst communication ever! worst experience Avoid Tim Dahle Infiniti at all cost! We need a better dealership for Infiniti in Utah.
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