On 6/18/2013 4:58:52 AM mtnmutts wrote:
From the on-line chat to gain quick information on the vehicle, responsive e-mails to arrange test drive and financing, to a quick paperwork process, my sales experience at Goss Dodge was good and relatively painless for a car purchase. Sales rep great.
On 6/14/2013 1:26:17 PM amabech wrote:
I had extensive repairs completed at this dealership for over $1,000. After 2,000 miles the equipment failed and I was stranded in another state. Mark the assistant manager has no authority and was not of any help, constantly laughing nervously while I was panicking, wondering what to do. Dan, the service manager wouldn't help until I went into his office and demanded that something get done. Even after another mechanic and dealership both said that it was a malfunction of the original repair, Dan would not listen and made me feel like I was lying. On top of that he framed the situation as them "being kind" enough to help me, instead of taking ownership of shoddy workmanship. I wonder if he would have treated a man that way, or if this is the way that he treats young women.