174 Vermont CODA Service Centers

NO ACCOUNTABILITY if something goes wrong. - KQ

As a single mother who prides herself on being kind and helpful to others. I'm extremely disappointed at the lack of professionalism and accountability both the service department in Burlington and Acura as a company. The service department lacks attention to detail(paying top dollar for dealer services should come with some assurances, like re-setting the change oil service light after an oil change, or not stripping out the heat shield mounts..etc) The service department boasts a huge 'ego' or 'know-how' for the vehicles they are responsible for repairing and they put on a FACADE of compassion but lack ANY commitment towards real accountability. My car has had an oil consumption concerns for years and when I received the "warranty extension" letter from Acura notifying consumers of the concern, I immediately thought.. YES.. this is certainly my car! I have to add 3-4q of oil between my dashboards recommened oil changes, and almost 2q added when I change my oil every 4-5,000 miles(which I usually do). I purchased my vehicle at 24,000 miles and for a new vehicle, the oil consumption always seemed excessive. At the point of the letter, I was proud of ACURA for researching and standing by their vehicles mechanical concerns. Upon visiting the dealer, they HAD NO intention of fixing the problem, instead continued to tell a me that ANYTHING under 1q of oil per 1,000 is considered 'normal.' In who's book!!! I was told to notify 'Car & Driver' Magazine and other Consumer advocates to report this mechanical fault, as I researched my vehicle for 8 months and NEVER was there mention of this. As a single mother, it was a difficult choice to spend my savings on what I thought to be a 'reliable vehicle' after graduating Dental Hygiene school, so I could best commute 120 miles for work to support my 2 small children. NOW, there are several other people dealing with my same issue and ACURA and the SHEARER dealer in South Burlington refuse to even acknowledge there is a legitimate concern. Every person I speak with say's the oil consumption is NOT normal and I want EVERY BUYER OUT THERE to BEWARE of SHEARER/ACURA!!!

I purchased my GMC Duramax in New Jersey, and moved to... - k1xv

I purchased my GMC Duramax in New Jersey, and moved to Vermont 6 months later. Other than oil changes, which I do myself, I have had all my service done at this dealer and they are friendly, try to provide me some form of loaner if the service will be more than an hour and a half, and charge fair rates. I have also bought a set of winter tires here and the prices were very competitive. All service has been profesionally done. <br><br>Highly recommended.

I bought a used 2022 mini cooper jcw in March 2024 from - peyerdaniel

I bought a used 2022 mini cooper jcw in March 2024 from Mazda South Burlington and had a wonderful experience. Just came back for maintenance (oil change, tire rotation, and concern about squeaky brakes). I made an appointment for at 9am about 10 days out. And to my surprise I was actually out in less than an hour! 9:53am! Even with an appointment all the other dealerships I’ve been to take at least a couple hours. THE BEST PART, about 40min into my wait I got a text message from the dealership and it was a video of what the technician did and what he found with the squeaky breaks!! I’ve never had this type of customer service from a dealership service center 10/10!!!

Brought my 2021 ram back for service. - Daniel Burdick

Brought my 2021 ram back for service. I was greeted by Nick who remembered me and guided me to general manager Jason. The service team was more than helpful Taking care of my issue as I waited. Kara and the service repair men were friendly and efficient. Real nice hard working folks who really try to make visiting a good experience

Ted Green Ford, specifically Ray in service, helped us... - xtine

Ted Green Ford, specifically Ray in service, helped us out in a real jam. The clutch on my 2009 Subaru Impreza was failing to engage and stopped very near to Ted Green Ford..... Ray provided kind & professional service quickly. We were travelling and Ted Green Ford welcomed us and our 2 dogs - My dogs were welcomed with some treats and they even provided us with a ride to go and get a rental car. Ray was great at keeping us updated on the progress of the car. The car was fixed very quickly and for a very reasonable price. I would definitely recommend Ted Green Ford to both friends and family and I can't wait to go back and have an oil change! Top rate service.... Thanks Ray and the team in Service

Great service! This is our second BMW and the people are... - CAR

Great service! This is our second BMW and the people are so helpful and the service has been reliable and yearly check ups with timing perfect. Thank you so much Cynthia

This is the 3rd bad experience I've had at automaster.... - ryguy4586

This is the 3rd bad experience I've had at automaster. The car I just bought has been having troubles with the battery dying so I went to another retailer to replace it. When I pulled the battery I noticed that it said it had a warranty so I decided to call automaster and see if they would replace it. I explained to the person who picked up the phone that I bought the car 3 weeks ago from another dealership 3 hours away as they had what I wanted in stock and that the battery had a date sticker from 8/19, so well within the warranty range. I asked if I could bring the car in and have them test the battery and replace if necessary and she said yes and knew I was about 20 minutes out. Once I got there the rep inside told me that it would not be covered under warranty as I was not the original owner of the car. Already annoyed I asked if it could be tested like the girl said and they informed me that actually nobody could look at it, so I basically took a 40 minute round trip for nothing. They then had the nerve to ask if I wanted to buy a battery from them....do yourself a favor, travel to another dealership if you want a Honda. These guys treat you like a number...

My experience with 802 Subaru/Twin City Subaru, has been - toddran71

My experience with 802 Subaru/Twin City Subaru, has been extremely disappointing and alarming. The dealership has engaged in warranty fraud and negligence that has endangered my safety. This goes beyond poor customer service—it is unethical and unsafe. Here’s what happened: 1. Warranty Non-Disclosure: 802 Subaru failed my safety inspection and quoted me ~$2,600 to repair a defective exhaust system without disclosing the part was still covered under my emissions warranty. 2. Wasted Time and Oversight: After confirming with their staff that the part was indeed covered, I scheduled an appointment for the repair. However, they failed to order the required parts, causing me to waste over half a day’s wages and drive an unnecessary 70 miles in my unsafe defective vehicle. They didn’t even apologize for their oversight, but were happy to provide yet another quote for $1,330 in repairs which included repairing a warrantied part. 3. Deceptive Practices: After I involved the State consumer protection agency, 802 Subaru altered the description of the part on a new quote, changing it from a warrantied part to a non-warrantied part description. 4. Omission of Key Information: They mislead the State agency by entirely omitting the part in question from communications to avoid honoring my warranty. 5. Extortion Attempt: They attempted to extort $730 for non-warranty parts by withholding a promised $5,000+ warranty repair. 6. Proposal of Non-Genuine Parts: They propose using a non-genuine part, which both my warranty and the manufacturer (SOA) confirmed could void my warranty coverage. 7. Withdrawal of Services: 802 Subaru withdrew their repair quote (which had no expiration date) because I didn’t want their non-warranty services and attempted to have me sign an affidavit they would not draft until I agreed to pay their charges. This was a blatant attempt to force me to waive my rights and protect themselves from their own negligence. Now they’re refusing to service my vehicle at all, despite 5 years remaining on my warranty. 8. Unsafe Negligence: Due to their actions, my vehicle remains unsafe to drive because of a warrantied defective part, endangering not only me but also my passengers and family. 9. Repeated Fraudulent Behavior: This isn’t the first time 802 Subaru has attempted warranty fraud. Previously, they tried to charge me for a new brake caliper—clearly covered under warranty—because a non-warrantied brake pad wore out due to the seized caliper. Only after I escalated the issue to the sales manager did they reluctantly complete the warranty repair without charge. This level of dishonesty, negligence, and blatant disregard for customer safety is completely unacceptable. I even copied the owner to provide an opportunity to address and resolve the situation, but he said nothing and failed to offer even a basic apology for their conduct. This same lack of accountability was also displayed by their general manager as well, who never so much as commented on my situation. I have filed formal complaints with Subaru of America, the State Attorney General, FTC, and Automotive Consumer Action Program (AutoCAP) and will be pursuing further action. If you value your safety, time, and peace of mind, I strongly urge you to avoid 802 Subaru. There are many honest dealerships—this is not one of them.

Just too sloppy all around. - hmaletter

Just too sloppy all around. I'd never feel good if I had a serious issue.