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Audi of Alexandria - Alexandria, VA

On 11/9/2009 11:02:59 PM trebiccherri wrote:
My wife and I bought an '09 A4 from Audi of Alexandria after assurances from the sales and managment staff that they would always stand behind the car and provide us with great customer service after we had made the purchase. They did not keep their promise of good service.

The service staff chipped the pain on the hood while the car was in for its first service and the service manager refused to fix it until I showed him other complaints on car sites from previous customers and neighboors of the dealership who have seen service and sales team members throwing footballs and other items that hit the cars.

We were told that we would be provided with an Audi loaner car when the car was in for service. They have only provided this service once and I have been lied to on several occassions about their ability to provide an Audi vehicle. They are told to tell you that they cannot provide Audi loaners anymore because of new ownership. If you press them they will do it, but then the next time you call for service they will not call you back.

When a rock hit my windshield I called Audi of Alexandria to ask about getting a new one. They told me that I should insist on getting the windshield replaced by them even if I had to pay extra to my insirance company because Sfe-lite, they said would not be able to hook-up all of the connections etc and woud do a sloppy job. I agreed to pay extra and have the dealership replace the glass. They did not reconnect all of the electronics in the wineshield correctly and got glue on the inside of the car. It took them two months to schedule me for an Audi loaner and then when I got there they made me wait for an hour and then said no Audis were available.

After buying the car, which was not easy because of constant "miscommunication" between our sales person, Danny, and his bosses. We were told over and over again to rate them as 5 star when we were contacted. We explained to Danny that we would not be comfortable giving them that rating and he became very upset and said he would not get paid and they may fire him and that it was not his fault. He blamed the "miscommunications" on his bosses. We gave him the 5 star rating and when I called back back to check on the mudd-mats Danny said he would order he told me to order them myself and then stopped returning calls.

I would strongly advise anyone to steer clear of this dealership. I love the car, but I cannot stress enough that it is not worth owning if you will have to deal with this dealership.

Checkered Flag Audi Porsche Jaguar - Virginia Beach, VA

On 11/6/2009 10:34:18 AM ptgendron@msn.com wrote:
From day one of considering the vehicle I chose, Donpaul Ivers and the Checkered Flag team were very flexible and provided outstanding service. They assisted me while I was over seas on deployment and made my car buying experience as easy as possible. Donpaul provided me with all the information I requested via e-mail or by mailing information to me in Bahrain. I couldn't ask for a more supportive group, their extensive knowledge and can-do attitude made this car buying experience enjoyable. I chose the S-4 after a long comparison between that and an M-3. The dealer was very helpful in letting me test drive the S-4, Donpaul Ivers was very informative and knew the product inside and out. I would highly recommend this dealership and Donpaul Ivers to anyone considering buying an Audi. The sales manager and other staff are outstanding as well, and very easy to work with.