1,348 Virginia CODA Service Centers

The Customer Service was excellent. - RB

The Customer Service was excellent. Everyone was polite and friendly. I will definitely go back and have more work done.

I’m very pleased with the service and the service - Edna_23112@yahoo.com

I’m very pleased with the service and the service provided. Matt and the staff have gone above and beyond to keep me happy

Took new Corolla in for 5K maintenance, fantastic - Jhoughton

Took new Corolla in for 5K maintenance, fantastic reception, knowledgeable techs and friendly staff. They were also very accommodating and worked with my schedule, making things as painless as I could’ve imagined. Shout out to Brian. Thanks y’all.

Went in for my Toyota provided 15,000 mile service ( tire - ratkins831

Went in for my Toyota provided 15,000 mile service ( tire rotation) and I told the service advisor I had a brake pulsation, the service advisor told me it would be $150 to check it out ! The truck is a 2024 with 15000 miles on it! I don’t think I will be returning or recommending! And they can forget the Highlander that I was going to purchase in the spring also.

Yet again service has knocked it out of the park. - iamawsum

Yet again service has knocked it out of the park. Will always come here for all my Nissan service needs.

They set up and handled the recall on my truck promptly - jseate2000

They set up and handled the recall on my truck promptly and courteously. Very nice service dept staff.

The work was done good and they was very professional - Thomas Peterson

The work was done good and they was very professional when they done the work

I had a great dealership experience yesterday. - kay.floyd51

I had a great dealership experience yesterday. Kelly is very knowledgeable and professional. Although she was very busy when I dropped off my car, she gave me her undivided attention to make sure I was taken care of. My car looked beautiful when I picked it up and we look forward to seeing Kelly in August for our next service! Thank you Kelly!

Every one at Koons Sterling Ford were friendly and very - ruthkhuff

Every one at Koons Sterling Ford were friendly and very helpful. My car was completed very fast. Most importantly was how friendly and helpful with every one was. I will recommend Koon Sterling Ford to everyone I know. Thank you.

I purchased a Certified Used 2016 Ram 1500 pickup from - rtomhave

I purchased a Certified Used 2016 Ram 1500 pickup from Marlow Motor Company on March 16, 2024. The vehicle was purchased at 80,000 miles. Since that time I have had two service appointments at Marlow Motors with oil changes, tire rotations, and inspections. I have had the battery replaced, replaced the serpentine belt, replaced the CPCH and valve-purge control, and spent $970.50 in parts and labor along the way. Then, on March 3, 2025, after just over 10,000 driving miles in the first year, I was due for inspection. I confidently returned to Marlowe for the inspection thinking that since the purchase of a Certified Used Vehicle, regularity of service and inspections, and just over 10,000 miles of usage in the first year, I would pay my $20 for a successful inspection and be on my way. Some time later while in the waiting room, I received a text telling me that my vehicle had failed inspection and that there were 5 items that "required immediate attention" to the tune of $1683.58. Fourth on the list of these items was "Replace Rear Brake Pads and Resurface Rotos." A service representative soon joined me in the waiting room to further explain that it was the brakes that had failed inspection. The first three items on the "requires immediate attention" list included brake fluid exchange service and four-wheel alignment, and differential service. The fifth item was "replacing cabin air filter" which I was pretty sure did not "require immediate attention" in relation to a state inspection. I asked the service representative what it meant to purchase a Certified Used Vehicle and he mumbled that everything is in working order and safe. When I queried how the brakes of a Certified Used Vehicle could be deemed unsafe with only 10,000 miles of usage, I was told that the inspector did not look at my purchase and service history. I told him that I had lost trust and confidence in Marlowe Motors as my service shop and how disappointed I was in that I was planning to continue my service with them for the vehicle, but now simply wanted my vehicle returned. They had lost me as a customer. For the cost of $22.87 and a failed inspection sticker in my windshield, I went to another local state inspector, paid my $20 and passed inspection. Lesson learned.

Austin and the team always exceed my expectations. - josephnorie

Austin and the team always exceed my expectations. Great customer service and always quick and sufficient.

Serviced my 2021 Ford escape came to my house picked it - aykorik

Serviced my 2021 Ford escape came to my house picked it up and brought it back to me awesome service special thanks to Lauren.

Do not believe the lifetime power train warranty scam - rakers57

Do not believe the lifetime power train warranty scam they offer. My salesman was super nice but when I asked what all I had to do to keep the lifetime powertrain warranty I was told to have any scheduled maintenance that pertained to the power train (Oil change, Transmission fluid change, and rear differential fluid change) serviced by Priority which even though its more expensive than other shops, I was more than willing to have this done for the warranty. After a enough miles had passed they stated that Honda recommended brake fluid change, but I had mechanic check fluid condition, and it was not needed, I also purchased tires from a shop that offers free rotation so of course I had that taken care of as well. But upon my last oil change at Priority, I was told I no longer had a power train warranty with them because of tire rotation and brake fluid, neither of which affects the power train. So just be aware of the shady business model and don't simply believe what their employees are telling you because the fine writing says different.

The service staff always go above and beyond to make sure - Mlsemones

The service staff always go above and beyond to make sure you leave satisfied. I always feel like I leave with a safe, properly running car.

It was great work done for first service at the - eyrie_scare_0w

It was great work done for first service at the dealership. Outstanding work was done by everyone

Very clean and organized dealership. - Sister306

Very clean and organized dealership. Service representative Thomas is so courteous and professional. Makes you feel welcome

The service is good, but like most dealerships they - billmastersva

The service is good, but like most dealerships they always “find” something wrong that isn’t cheap to repair or replace

Kept me informed of the status of my work truck and very - heath

Kept me informed of the status of my work truck and very easy to pick truck back up.

They are always very polite towards me when I come in for - powderpuff71163_1999

They are always very polite towards me when I come in for a service. One day I had my lights come on my dash, I was very upset. To find out what was wrong was under warranty. I had groceries in my car. They gave me a loaner for a day while they worked on my car.

Schedule 8AM service call for rear pax door panel coming - milne

Schedule 8AM service call for rear pax door panel coming loose. A 14:00 service had not yet started because, as the rep stated, there was an emergency meeting at 10AM. Well, what happened to the 2 hours (8AM to 10AM) to fix the van? I had an appt...this was a quick fix. So, no call about the delay. I called 6 hours later and receive the news about the delay Unfortunately, the rationale for the delay does not hold water...simply poor judgement. If I had stayed with the car, instead of leaving to run errands, I would have had my car (maybe). What did you tell all of the other folks that were actually waiting? They were served first w/o an appt. Again - poor judgement and a reflection on the overall attitude by management & Hendrick Honda.

They are very helpful and very kindly explained all the - samiladarab

They are very helpful and very kindly explained all the details about my car! Also it’s very convenient service they have. Picked my car from my work place and dropped it off on time.

Assistant Service Manager David Martin is a rock star. - PEVERETT

Assistant Service Manager David Martin is a rock star. He cares for customers, knows the business cold, goes the extra 3 miles, treats customers with respect and is a great representative for Ourisman. I've bought 3 Toyotas from the dealership, and more importantly (since profit margins are higher), GLADLY service them at the dealership. But not only that--I now bring a competitor's car for service, because David went out of his way to help. Great job!

Excellent repair service! - dweledd

Excellent repair service! Like the fact that they're open later hours than most shops.

Service is very efficient, clear and prompt. - Pbucar3

Service is very efficient, clear and prompt. Customer Service Rep was very nice and professional.

Professional and friendly staff. - sedudack

Professional and friendly staff. Have recommended to friends and family numerous times. Service is a 10!

I can’t say enough good about their service department, - lindakmoore

I can’t say enough good about their service department, they explain everything to me at length, they keep schedules and update me constantly! The work is done right too

Top Notch Service! - rcatm

Top Notch Service! Outstanding Dealership experience. Roberto Carlos Sanchez, Service Advisor, was very professional and provided all information I needed in servicing our Q70. He made sure I was notified of any and all items that may need servicing, and kept me informed on the status of my vehicle. Roberto deserves to be recognized for his professionalism and dedication to customers. Highly recommend Sheehy Infiniti of Chantilly and Service Advisor, Roberto Carlos Sanchez!

Harry is wonderful to work with. - irbyfield

Harry is wonderful to work with. Always informative and takes time to explain every aspect of the service.

Employees are knowledgeable and friendly. - Terry

Employees are knowledgeable and friendly..waiting area is clean and coffee and snacks are provided.

They are so friendly and are very attentive to their - kimsmith337

They are so friendly and are very attentive to their customers. They remember who you are.