57 Virginia Mazda Service Centers

When I set my appointment and visited the site for the - englishbrown

When I set my appointment and visited the site for the first time, I felt staff to be talking amongst themselves about personal issues, and I was told to fill out forms that I had already filled out and sent then once those have been located, staff told me they had not checked the email and did not notice. The forms had been returned already. When the staff contacted me about adding additional work, I agreed and then a few minutes later I did reach out to them by email and let them know that I did not want the work completed and then I wasn’t reached until the next day by staff to tell me they did not check the email timely and did not have the information to let them know that I was not looking for that additional work to be done when I asked to speak to the general manager he was very rude and abrupt. He would not listen to my points at all. He continue to cut me off and make his points to say that I need to pay for it no matter what when I picked up my vehicle, I found there to be, some sort of substance on the bumper that was repaired and had to wait for staff to come out and inspect it and remove it so I was not happy with my interaction with this site and I will take the same recommendation

BEWARE! Someone insured by Geico rear-ended my brand... - AMBD

BEWARE! Someone insured by Geico rear-ended my brand new car badly and Geico sent me here. Everything seemed fine when I got it back, even though it took 2 WEEKS to repair, instead of ONE. I went home, only to see that someone at the repair center had put a green dent/scratch in my door. I took it back the next day and they gladly fixed it. Everything was fine… for a moment. Just in case, I took it to my dealership and had maintenance look at it. They found: Koons put the wrong COLOR on my bumper (grey instead of blue!), didn’t replace the guard shield under my trunk that had been clearly ripped off (!!!), and the muffler was misaligned. BUT WAIT. THERE’S MORE. I then took it to another repair shop, the one my dealership sends its repairs to. Not only were there all the problems listed above, but MY EXHAUST WAS NOT COMPLETELY REPAIRED. They left things UNFIXED and part of the system still PUSHED INTO MY CAR! After so many promises from Koons that my brand new car would be returned to me as it was before the accident, I feel so ripped off and cheated that they would think these things would go unnoticed. The repairmen at Pohanka could tell the exhaust was still broken just by LOOKING at the car, before pulling it apart! Stay clear of this place. The employees are extremely friendly, but this is not the place to go for quality service.

While I had a great experience purchasing the car, it has - danijosmith13

While I had a great experience purchasing the car, it has been a nightmare ever since. The service desk rarely answer phone calls and they hardly ever call you back if you leave a voicemail. It takes 5 to 6 calls over days or weeks before someone will answer the phone. I have had a transmission issue with my Jeep Compass since the month after I bought it and after a year and a half I still cannot get them to take care of the issues. I’ve taken it in three separate times, paid $600 for a part to be replaced and still having the same issues. Having my transmission repeatedly overheat for no reason, lock up and stop in the middle of the highway multiple times, and to simply be told that because they can’t replicate the error code they can’t do anything is infuriating. I don’t feel safe driving a car that I bought to have as a reliable vehicle. I was told that their warranty would be great and should take care of the transmission issues but have yet to see any of that. Almost year and a half later and I’m $600 poorer with a car that I don’t feel safe driving because the dealership I bought it from refuses to actually address the very serious and dangerous transmission issue. While the purchasing process was great it has been greatly overshadowed by the worst customer service I’ve ever interacted with.

Life savers! - ubguilty

Kudos to your superb Service department. Our 2017 Azera engine overheating and we're on vacation 336 miles from home. Service representative Helen Reedy accommadated us with an emergency appointment the following morning. The staff along with the help of Tom Shaw had us on the road in a day and a half. We were able to salvage the remainder of our trip with a loaner car they provided! Thank you, Raul Torres Cross River,N.Y

Not Helpful at all - clahdz17

I purchased a Mazda 3 from Rosenthal, now that it is Priority they do not want to honor my complimentary oil changes. When I bought my Mazda I went with Rosenthal because of the offer of the lifetime complimentary oil changes and safety inspections. This was the main reason why I purchased my car from the dealership. I contacted the other Rosenthals dealerships in the area and now they are saying the Mazda Nissan was not part of Rosenthal they just used the name, so they will not honor anything. I have the paperwork to show this to both companies but they are just ignoring me. I now would not trust neither Rosenthal nor Priority at all.

After having a terrible Sales experience years ago, I... - mmorgan

After having a terrible Sales experience years ago, I decided to give Rosenthal Jeep another chance for body shop service. My experience was even worse this time. after informing me that my Jeep was ready, I came to pick up my SUV, and there was still a dent in the door. Days later, after returning to Rosenthal, once again, I noticed that there was a dent in my front bumper (that was not there before). After speaking to the body shop Manager, he expressed in a very unenthused manner "it must have been hit in the lot". He did agree to fix the damage, but when I asked for some kind of gesture of discount toward the original repairs for my inconvenience and time away work, he said he needed to think about it, and would call me the next day. He never called. The manner in which this situation was handled is inexcusable. Mistakes happen, but there was no follow up, care or concern by the original Estimator handling the job or the Body Shop Manager. An Estimator named Andrew Ross was the only person who ever tried to help me. And my Jeep was more damaged after I left Rosenthal, then when I first brought it in. I will NEVER return to Rosenthal Jeep in Arlington. It's too bad, because I live less than 2 miles from there and they have lost a customer. I will make sure to tell all of my friends and family about my experience. BEWARE of this dealer!

I purchased a 2020 Maza CX-5 two years ago from Brown's - Jeff Williams

I purchased a 2020 Maza CX-5 two years ago from Brown's Alexandria Mazda and was very pleased with the interaction and their "no hard sell" approach. I purchased my car at a price that put the purchase in the top 20% percentile for an excellent price within the local area. I just finished my fourth periodic servicing and have been exceptionally pleased with their service center's professional focus, and follow-through. And their pricing is excellent. I don't know how they make a profit. The last two times I had my car serviced, the service advisor was SANDRA BONILLA. You couldn't ask for a more thorough and customer service representative. She has your interests at heart. I highly recommend their service center! JEFFREY A WILLIAMS Alexandria, VA

I recently purchased a Certified 2017 Mazda CX-5. They... - Barnrunner4one

I recently purchased a Certified 2017 Mazda CX-5. They promised to put 2 new tires on the front of vehicle. Made appointment, brought vehicle in to be done. Hala told me it would be done in less than an hour and it was! Great service department! Looking forward to any future service to be done there. Thanks Hala!

Browns Mazda of Fairfax cares about their customers - Joseph A

The manager was so helpful and professional on my latest service visit. When I couldn’t work on my laptop because of some issues with the Brown’s wireless working, they were genuinely apologetic. Despite the fact that sometimes technology has hiccups, they comped my oil change without my even suggesting it. Truly professional, I would recommend them to anyone. The staff is uniformly excellent to work with, the best dealership service department I have encountered in 30 years of car ownership.

Mike G. Needs Customer Service Training - Fem32

So, as far as Quick Lane goes... I have no issue with the folks there. It's Mike G. that I have a problem with, purely speaking as a customer. My car had been in and out of the shop while under warranty (purchased used) and the same issues kept arising. I called and talked to Mike G. to see what would happen with these parts if they kept going out after being replaced. His response, "It's on you then." It's on me... when the parts you have provided keep going up in smoke and the problem clearly isn't being fixed?? VERY RUDE IN TONE. ABRUPTLY HUNG UP ON ME.

Best Service Shop Ever for Heavy Work Trucks - tuckemail

5 Star service all the way. 4 star on price just because they are expensive, but you get what you pay for. This last visit they found a leak I didn't know I had. Saved me a major hassle with traveling out of town. I love this place. Mike always takes care of me.

Outstanding - David

The best experience I have had from any service provider - ever. Highly recommend and a big shout out to the two who made it all possible - Tamara Shaker and Erick Cosme.