1,342 Virginia Rivian/1000 Service Centers

Horrible service department I detailed extensively in my - VH

Horrible service department I detailed extensively in my google review. Never would have bought a Hyundai knowing I had to deal with this place

Great dealership! - trfarmer

Great dealership! Jonathan Besuamlak is a super Sales Consultant. He is professional, knowledgeable and a good listener.

I had the BEST experience with Josh Ruiz in the Service - KQ

I had the BEST experience with Josh Ruiz in the Service Department. From my initial phone call to check if a loaner vehicle would be available, working through the maintenance codes / services needed, determining options to replace tires, going the extra mile to reserve the parts for a recall item, applying a service discount, to picking up my (freshly washed) car, Josh was knowledgeable, helpful, and friendly. I called my spouse to confirm something from prior maintenance, and Josh was considerate in talking to both of us. When I picked up my car, he remembered that I had mentioned an upcoming road trip, which confirmed to me that he viewed me as an individual, not just the next job in line. I expected getting car service was going to be a painful experience, but Josh really made it pleasant. The next time I need service, I will be sure to ask for Josh Ruiz by name.

Hector Amaya is the mannn. Very professional always kind... - a.bradashaw

Hector Amaya is the mannn. Very professional always kind and sweet. He takes his time to explain things to me when dealing with my vehicle. I always look for him when I’m there.

We purchased a van from them and we had a problem with - the3hosts

We purchased a van from them and we had a problem with door not locking. It was determined that issue was covered by warrantee but parts were not available from factory. They blamed it on COVID-19 delay from parts suppliers. The same dealer parts were available from other retailers. Repeated calls to dealer on when van would have hang up occur, Finally went back to dealer and was told issue with hang ups was KNOWN issue with phone system. They had no idea when parts would available and evidently temporary vehicle was not available under warentee. Would never do business with dealership again.

Polite & prompt service! - rv

Polite & prompt service! Service Advisor Maggie and team made my trip to Priority Toyota in Hampton today a great experience. Full 10K servicing And a state inspection in Less than an hour. I sure plan to go back to them for future work.

I will not buy a car or truck from another dealer. - Raymond013

I will not buy a car or truck from another dealer. Priority is First Class!!! From sale, financing to service our experience was and always is great. I'd be remiss if I didn't specifically mention Robert Morales. He u Is my service advisor and always friendly, professional and upbeat even during the busiest times. KEEP UP THE GOOD WORK PRIORITY!

Tucson number 2 - Norfolk 69

We traded in our 2016 Tucson in for a new 2019 Tucson. We only just had our 25,000 service done, but then we went to the sales office and we just were excited about the new updates on the Tucson. We got a great trade-in, got a brand new car and we lowered our payments. Now as far as service our sales person Andrea Allen worked with her sales manager James Young, and between the two of them they gave us the exact car as our 2016 unlimited Tucson. We did get a different color which I let my wife choose from the 3 or 4 choices . So now we love our new 2019 Tucson. We have purchased a number of Hyundai's since 2006. The two dealerships are slightly different, however, Priority with it products for life is something you can't beat. Again a big shout out to Andrea Allen, James Young and we don't want to forget Hunter, who helped with the financing. Great Job Priority Hyundai.

MR. JASON RICHARDSON – SERVICE ADVISOR HALL OF FAMERMr.... - golfcap

MR. JASON RICHARDSON – SERVICE ADVISOR HALL OF FAMER Mr. Jason Richardson is always ethical, knowledgeable, helpful, trusted, and full blown honest in every encounter. He is always willing to discuss all options to car owners regarding repair questions and inquiries. Mr. Richardson fully explains the recommended service brought forward from the service bay technician and is always great at prioritizing the most urgent automobile need. Mr. Richardson always wants what is best for the customer and for the safe operation of the vehicle. Fairfax Hyundai and corporate Hyundai Motors of America need to elevate Mr. Richardson to the managerial level to train fellow service advisors, locally and nationwide, in the importance, accuracy, and ethical standards in such company hierarchal positions and in the quality control of effective functioning of the vital safety aspect of protecting the consumer from any safety or monetary harm. May all service advisors at Hyundai and elsewhere strive to meet the performance excellence that Mr. Richardson willingly exudes everyday to all of his clients. Mr. Richardson is indeed an absolute Hall of Famer!