1,345 Virginia SRT Service Centers

Great dealership, friendly staff. - Z

Great dealership, friendly staff. Always taking care of my cars nicely. Rob Bowers is always helpful and knowledgeable. Highly recommended!

Fast, not having to make an appointment, professional, - Jessicah1102

Fast, not having to make an appointment, professional, good customer service, follow up afterwards to check how my experience was

Very great service and timing. - Habibamouzg

Very great service and timing. It was excellent. I wish every dealer like that. I recommend it for everyone. If I’m looking for a second car, I gonna come back to them.

I just needed a Virginia Safety Inspection of my Sprinter - radarnav

I just needed a Virginia Safety Inspection of my Sprinter Motorhome and managed to get one that day. Service recommended a wheel alignment and I added it to my service ticket and it was done the same day. This dealership has an excellent service staff and a clean facility. I would only recommend that their service discount promotions were automatically applied to our billing statements. I didn't expect to have a wheel alignment service done and did not have a way to apply the savings applied to my ticket before picking up the vehicle. Being retired, opportunities to save some money is an important expectation. I forwarded my request to apply the discount, but I guess it wasn't possible or too late. Overall, I would recommend them.

Had my car for two weeks with no call back from messages. - Just Me

Had my car for two weeks with no call back from messages. Communication is poor and this includes the service manager. I would have given them a lower rating but you can't go lower than one star. Will not be recommending them to anyone. Will let you know more WHEN I get my car back.

The service advisor Jorge was very helpful, knowledgeable - CR27

The service advisor Jorge was very helpful, knowledgeable and friendly. Great customer service! Thank you.

Simply put this is THE best dealership and mechanics in - JAG

Simply put this is THE best dealership and mechanics in Virginia. I only go there for purchasing vehicles and getting work done. Five stars and if there were more stars I’d give them. Will is the best. He fully explains everything first, shows you the things you don’t understand, and through him my understanding g of the issues made perfect sense. He goes above and beyond and his customer service is not seen enough these days. Will is the reason I fully trust my purchases and work done here. Hands down the most knowledgeable and professional person I have met.

I went in for service on my Chevy Blazer, previously - A dupe once

I went in for service on my Chevy Blazer, previously having had good experience with their service department. I was sorely disappointed with their overblown estimates for work I have since found was not required. The work they did do was extremely sloppy and transmission fluid after a flush has been found all over the underbelly of my car. Dripping on my garage floor for the last few weeks putting my dogs at risk is the worst thing I can say about them though. I would never recommend them!

One of the most unprofessional people I have ever came - Midodaud

One of the most unprofessional people I have ever came across absolutely needs to re train every employee they got

Fit me in to figure out why my 72000 Encore was - Encore owner

Fit me in to figure out why my 72000 Encore was hesitating. Sent me video to show the corroded spark plug and replaced it before closing.

This dealership is a rip off. - Tom W

This dealership is a rip off. I bought Toyota parts at the parts counter, and they charged almost double the Toyota MSRP for the parts. Also if you pay with a credit card they charge an extra fee. You can definitely tell this dealership group is from Northern Virginia.

My wife had a problem with her new RAV4 leaking oil after - rbkennedy1950

My wife had a problem with her new RAV4 leaking oil after another dealer changed the oil. We live in NC but she works in VA so I called Sheehy to have them take a look at the problem. They got her in that evening after work and replaced a improperly installed oil filter for he free of charge. Their customer service was outstanding. I'm thrilled that there is a Toyota dealer near where she works that I can trust when she is away from home.

I had the BEST experience with Josh Ruiz in the Service - KQ

I had the BEST experience with Josh Ruiz in the Service Department. From my initial phone call to check if a loaner vehicle would be available, working through the maintenance codes / services needed, determining options to replace tires, going the extra mile to reserve the parts for a recall item, applying a service discount, to picking up my (freshly washed) car, Josh was knowledgeable, helpful, and friendly. I called my spouse to confirm something from prior maintenance, and Josh was considerate in talking to both of us. When I picked up my car, he remembered that I had mentioned an upcoming road trip, which confirmed to me that he viewed me as an individual, not just the next job in line. I expected getting car service was going to be a painful experience, but Josh really made it pleasant. The next time I need service, I will be sure to ask for Josh Ruiz by name.

About 3 or 4 years ago I had a couple of miserable - Lee N

About 3 or 4 years ago I had a couple of miserable experiences with Ourisman Ford-Lincoln service in Alexandria. I went back with some reluctance yesterday, and was very impressed with the complete turn-around. The work was done properly and quickly, and I was kept informed throughout by Marcus. Very impressed - good job. I am happy to have this as an option for work on my Nautilus.

I love my Toyota Corolla that I bought in February 2024; - suzanne.schaefer

I love my Toyota Corolla that I bought in February 2024; however, I've experienced problems with the service department. Just this week 6/26/25, I brought my car in for service because you all sent me a notice that it was due. I made an appointment, took part of the day off work, and came in. The service associate told me that my car wasn't due for service until MARCH 2026! All he said was "sorry." I would like an apology/compensation/response from a higher up. Thank you.

Polite & prompt service! - rv

Polite & prompt service! Service Advisor Maggie and team made my trip to Priority Toyota in Hampton today a great experience. Full 10K servicing And a state inspection in Less than an hour. I sure plan to go back to them for future work.

I will not buy a car or truck from another dealer. - Raymond013

I will not buy a car or truck from another dealer. Priority is First Class!!! From sale, financing to service our experience was and always is great. I'd be remiss if I didn't specifically mention Robert Morales. He u Is my service advisor and always friendly, professional and upbeat even during the busiest times. KEEP UP THE GOOD WORK PRIORITY!

DO NOT USE THE SERVICE CENTER! - Meganspears0318

DO NOT USE THE SERVICE CENTER! We purchased our car only 1 year ago, and in the 4 visits we have made to the service center we have had issues 3 of 4 times. They first dented our car before we ever were able to take it home. After, they had me come back because they couldn’t complete a recall repair correctly. At our most recent visit, for our “free” oil change, I declined a cabin air filter replacement, as it is a simple change and not worth over $100 for 5 minutes of labor. Only to pickup my car and have the loudest humming sound the moment my a/c turns on. After almost 3 weeks they finally got an appointment to look at why I had a new issue after their “service” just to tell me they got leaves in the blower of my a/c and want $200 to fix it (which the manager wanted to highlight would have been a free service had I used them to replace the cabin air filter). Absolutely insane that you can create an issue and return someone’s car back with more issues than it arrived, and then have the nerve to demand hundred of dollars to fix the issue they caused. Take my advice- no “free” oil changes for life are worth doing any business with this dealership- go ANYWHERE else.

MR. JASON RICHARDSON – SERVICE ADVISOR HALL OF FAMERMr.... - golfcap

MR. JASON RICHARDSON – SERVICE ADVISOR HALL OF FAMER Mr. Jason Richardson is always ethical, knowledgeable, helpful, trusted, and full blown honest in every encounter. He is always willing to discuss all options to car owners regarding repair questions and inquiries. Mr. Richardson fully explains the recommended service brought forward from the service bay technician and is always great at prioritizing the most urgent automobile need. Mr. Richardson always wants what is best for the customer and for the safe operation of the vehicle. Fairfax Hyundai and corporate Hyundai Motors of America need to elevate Mr. Richardson to the managerial level to train fellow service advisors, locally and nationwide, in the importance, accuracy, and ethical standards in such company hierarchal positions and in the quality control of effective functioning of the vital safety aspect of protecting the consumer from any safety or monetary harm. May all service advisors at Hyundai and elsewhere strive to meet the performance excellence that Mr. Richardson willingly exudes everyday to all of his clients. Mr. Richardson is indeed an absolute Hall of Famer!