63 Virginia Subaru Service Centers

When I set my appointment and visited the site for the - englishbrown

When I set my appointment and visited the site for the first time, I felt staff to be talking amongst themselves about personal issues, and I was told to fill out forms that I had already filled out and sent then once those have been located, staff told me they had not checked the email and did not notice. The forms had been returned already. When the staff contacted me about adding additional work, I agreed and then a few minutes later I did reach out to them by email and let them know that I did not want the work completed and then I wasn’t reached until the next day by staff to tell me they did not check the email timely and did not have the information to let them know that I was not looking for that additional work to be done when I asked to speak to the general manager he was very rude and abrupt. He would not listen to my points at all. He continue to cut me off and make his points to say that I need to pay for it no matter what when I picked up my vehicle, I found there to be, some sort of substance on the bumper that was repaired and had to wait for staff to come out and inspect it and remove it so I was not happy with my interaction with this site and I will take the same recommendation

BEWARE! Someone insured by Geico rear-ended my brand... - AMBD

BEWARE! Someone insured by Geico rear-ended my brand new car badly and Geico sent me here. Everything seemed fine when I got it back, even though it took 2 WEEKS to repair, instead of ONE. I went home, only to see that someone at the repair center had put a green dent/scratch in my door. I took it back the next day and they gladly fixed it. Everything was fine… for a moment. Just in case, I took it to my dealership and had maintenance look at it. They found: Koons put the wrong COLOR on my bumper (grey instead of blue!), didn’t replace the guard shield under my trunk that had been clearly ripped off (!!!), and the muffler was misaligned. BUT WAIT. THERE’S MORE. I then took it to another repair shop, the one my dealership sends its repairs to. Not only were there all the problems listed above, but MY EXHAUST WAS NOT COMPLETELY REPAIRED. They left things UNFIXED and part of the system still PUSHED INTO MY CAR! After so many promises from Koons that my brand new car would be returned to me as it was before the accident, I feel so ripped off and cheated that they would think these things would go unnoticed. The repairmen at Pohanka could tell the exhaust was still broken just by LOOKING at the car, before pulling it apart! Stay clear of this place. The employees are extremely friendly, but this is not the place to go for quality service.

I called an advisor, Alexis Smith, and requested... - Jenn Arroyo

I called an advisor, Alexis Smith, and requested information on a Subaru. She informed me that she was an advisor, but would get me in contact with someone who could help me in our search. I am so impressed with how quickly she moved and we received a call within 30 minutes from a salesperson. Alexis’s attention to detail and quick response only reassures our decision to do business with Richmond Subaru. Thank you Alexis for excellent customer care and support

Worst Subaru Service Team in Hampton Roads! - outback_tm

This was hands down the WORST experience I've ever had at a dealership! I came in with a fairly serious transmission related check engine light. The Service Advisors never asked about whether I had alternative transportation after leaving my Outback in their care, never called when they said they would AND acted annoyed when I had the audacity to call in and ask for an update. It took 3 days for a diagnosis, an unnecessary transmission fluid drain and replace, and a $7500 estimate on a full transmission replacement that also wasn't needed. Before presenting the estimate, the Service Advisor asked me "how much do you love your car?" Seriously?! Turns out, when performing a recall on my windshield wipers, they broke a few parts and never told me; only noticed when they printed the repair order and I saw they used additional parts. To top it off, when I picked up my Outback to take it to a dealer that actually cares about their customers, the Technician who "worked" on my car asked for my keys so he could look for a wrench that he left in my engine. You guys have some serious work to do. This is the type of customer experience that gives dealerships a bad reputation.

Life savers! - ubguilty

Kudos to your superb Service department. Our 2017 Azera engine overheating and we're on vacation 336 miles from home. Service representative Helen Reedy accommadated us with an emergency appointment the following morning. The staff along with the help of Tom Shaw had us on the road in a day and a half. We were able to salvage the remainder of our trip with a loaner car they provided! Thank you, Raul Torres Cross River,N.Y

After having a terrible Sales experience years ago, I... - mmorgan

After having a terrible Sales experience years ago, I decided to give Rosenthal Jeep another chance for body shop service. My experience was even worse this time. after informing me that my Jeep was ready, I came to pick up my SUV, and there was still a dent in the door. Days later, after returning to Rosenthal, once again, I noticed that there was a dent in my front bumper (that was not there before). After speaking to the body shop Manager, he expressed in a very unenthused manner "it must have been hit in the lot". He did agree to fix the damage, but when I asked for some kind of gesture of discount toward the original repairs for my inconvenience and time away work, he said he needed to think about it, and would call me the next day. He never called. The manner in which this situation was handled is inexcusable. Mistakes happen, but there was no follow up, care or concern by the original Estimator handling the job or the Body Shop Manager. An Estimator named Andrew Ross was the only person who ever tried to help me. And my Jeep was more damaged after I left Rosenthal, then when I first brought it in. I will NEVER return to Rosenthal Jeep in Arlington. It's too bad, because I live less than 2 miles from there and they have lost a customer. I will make sure to tell all of my friends and family about my experience. BEWARE of this dealer!

I have bought four cars from Browns' and always received... - AP

I have bought four cars from Browns' and always received a fair deal. The service department is excellent. During my most recent service visit, Browns' made the repair (refastening a loose exhaust heat shield on my ten year old Outback) for free. Terrific customer service this week, and always. I'll be back.

Superb service! - misterdave

All aspects of Ultimate Subaru are outstanding! I purchased my Forester there. A couple days ago I received their exceptional service for routine maintenance. Kevin Archie is the perfect Service Advisor this time and every time! He is personable, thoughtful, and thorough. I waited the brief time for service enjoying great coffee, an excellent facility, and superbly motivated and knowledgeable sales staff. I’ve been to many dealer service centers with a variety of vehicles over the years and Ultimate is the best! There are closer Subaru service centers but I continue with Ultimate because they are very, very good!

I just come to the US for a month, and this is my first - 0xzhzus

I just come to the US for a month, and this is my first time to drive a manual car. Jay teach me how to drive manual car today and I can drive manual now. He is a very nice teacher and professional, in a short time, I have learned it. Thanks for Jay, I like subaru crossktrek 2023😁😁😁

Mike G. Needs Customer Service Training - Fem32

So, as far as Quick Lane goes... I have no issue with the folks there. It's Mike G. that I have a problem with, purely speaking as a customer. My car had been in and out of the shop while under warranty (purchased used) and the same issues kept arising. I called and talked to Mike G. to see what would happen with these parts if they kept going out after being replaced. His response, "It's on you then." It's on me... when the parts you have provided keep going up in smoke and the problem clearly isn't being fixed?? VERY RUDE IN TONE. ABRUPTLY HUNG UP ON ME.

Best Service Shop Ever for Heavy Work Trucks - tuckemail

5 Star service all the way. 4 star on price just because they are expensive, but you get what you pay for. This last visit they found a leak I didn't know I had. Saved me a major hassle with traveling out of town. I love this place. Mike always takes care of me.