1,345 Virginia Tesla/1000 Service Centers

Great service along with a professional staff. - atapia24

Great service along with a professional staff. Staff is always friendly and it’s always a great experience coming here for my vehicle service needs

Convenient location with a small town feel. - mcpam

Convenient location with a small town feel. Employees are friendly and always patient to answer questions.

Pleasant employees, professional work and comfortable - Marthaann1937

Pleasant employees, professional work and comfortable waiting area but I’m sorry if you expect 15 words! Thanks for getting my car done!!

This business is the best to have niceness and - budwag01

This business is the best to have niceness and wonderful work on my vehicle. Wonderful workers at this subura business.

Professional, friendly staff that cares for you and your - ed

Professional, friendly staff that cares for you and your automobiles. Great service team! Don't service my Acura anywhere else.

Prompt courteous service. - Sullivac92

Prompt courteous service., I would crecommend this dealership to anyone with a mini., or looking to purchase cone.

Nicole Pennell is truly a gem. - lilmiss_in

Nicole Pennell is truly a gem. I called about an issue I was having with my car and she accommodated me and got me in same day. Nicole kept me updated on my car status and even showed me where I could telework while my car was getting serviced. She provided me with an accurate estimate and truly helped me. This was my first time working with Nicole, I definitely look forward to working with Nicole again. Thank you!

Knowledgeable and courteous. - suku_hama

Knowledgeable and courteous. First Class customer service! I would not consider taking my vehicle to any other service department. Thanks for all you do!

A Thank You to Mr. - jose

A Thank You to Mr. David "Ski" Fajerski who serviced my Lexus vehicle with professionalism.

Trey Kight is the best - fabulous attention and care. - gretchen.l

Trey Kight is the best - fabulous attention and care. Thank you Loyalty for hiring service people like Trey.

I had a great and excellent service from Mr. - Jez

I had a great and excellent service from Mr. Roger Hodges in my first visit. I have little knowledge about cars and so he made sure i understood well on what he needs to do in my car by explaining it thoroughly. I probably go back in there.

Stewart Winstead was my advisor and made with the my - tnnorby

Stewart Winstead was my advisor and made with the my visit very pleasureable at the dealership with his efficient way he handeled my issues on the Highlander. He and the techs got me in and out in time to get my other appointments taken care of.GREAT VISIT AT LOYALTY TOYOTA

Responsive, reliable and respectful are key descriptors - ykenneal

Responsive, reliable and respectful are key descriptors of MBA. Staff, service and facilities are the very best. Always focused on customer comfort and confidence. Despite high volume of customers and complex workload, MBA delivers satisfaction. Also, Gary Burk is simply outstanding

Worst service advisor I have ever had to deal with! - stricklindeb

Worst service advisor I have ever had to deal with! He would not return my calls , I had to keep calling him. (4-5 times) Told me concierge would return my car, thank goodness I called concierge and I was not on the list they could return it the next day. I had talked with him at 2:00 in the afternoon. Spent 3 days calling him and he never returned my call until I talked to a supervisor.

I went to Loyalty to get my lights panel back in order - Sharon Taylor

I went to Loyalty to get my lights panel back in order after getting a new battery from someone else. I asked them to perform another job on my car that came to their attention.. They had brought my out, without performing the job on the car.. They took my car back in. They charged me. But who to say if they worked on it .

Great service and fast. - jessicaakers15

Great service and fast. Was kept informed as to what was going on with my car

Tom was excellent, knowledgeable, friendly, we had a - jennyhawkins1968

Tom was excellent, knowledgeable, friendly, we had a wonderful experience through him will come back.

Professional and attentive team that genuinely cares for - Ebhome

Professional and attentive team that genuinely cares for their clients. A pleasure to do business with them.

Mr. Clifton Singleton is very respectful and has a wealth - Reesie

Mr. Clifton Singleton is very respectful and has a wealth a knowledge. EXCEPTIONAL customer service!

The dealership was very professional and quick to respond - Tcb45.tb

The dealership was very professional and quick to respond to my request for service thanks

Great customer service Chai P. - steven ngo

Great customer service Chai P. and Rico Salguero are great. Would recommend service to anyone.

This was my 1st experience with Sheehy Honda & I was very - hbowdrings

This was my 1st experience with Sheehy Honda & I was very happy with it. I was given a tour of the facility and my vehicle's service was completed even before promised. I'm happy to be part of the Honda family!

I was disappointed in my last appointment. - samanthamingo

I was disappointed in my last appointment. I told the service department that I was having a problem with my front brakes. They took my car in and called me and said I needed new brakes, I said okay. Never told me I needed front and rear. I pay for the service and accepted that I needed both because that’s what they completed. I was then later told by another tri county employee that I only needed the front ones done. Well, too late considering nobody mentioned that to me. I was told a young man performed the service. Then I was told that my catalytic converter had writing on it like it was from a junkyard and that the employees had taken photos of it, yet again, nobody mentioned this to me or showed me these photos and asked me. I had to hear this from someone who didn’t even work on my car. Disappointing to have spent money I didn’t need to spend and to hear things from outside parties.

The mark of a great dealership is the service team on the - jes55

The mark of a great dealership is the service team on the most important interface on the service team is the Service Advisor. Skills for this critical role include, a sincere interest in resolving your issue, active engagement with timely updates to the resolution and as a bonus, the ability to explain the issue and resolution to those interested in the details. West Broad Honda has that team of advisors and Waylon Lloyd is among the best! He is the reason I drive much further to get to West Broad Honda!!

The staff were friendly and helpful. - Bryon1187

The staff were friendly and helpful. Rhea was very detailed; anticipated my needs and provided solutions that were perfect.

I purchased a Certified Used 2016 Ram 1500 pickup from - rtomhave

I purchased a Certified Used 2016 Ram 1500 pickup from Marlow Motor Company on March 16, 2024. The vehicle was purchased at 80,000 miles. Since that time I have had two service appointments at Marlow Motors with oil changes, tire rotations, and inspections. I have had the battery replaced, replaced the serpentine belt, replaced the CPCH and valve-purge control, and spent $970.50 in parts and labor along the way. Then, on March 3, 2025, after just over 10,000 driving miles in the first year, I was due for inspection. I confidently returned to Marlowe for the inspection thinking that since the purchase of a Certified Used Vehicle, regularity of service and inspections, and just over 10,000 miles of usage in the first year, I would pay my $20 for a successful inspection and be on my way. Some time later while in the waiting room, I received a text telling me that my vehicle had failed inspection and that there were 5 items that "required immediate attention" to the tune of $1683.58. Fourth on the list of these items was "Replace Rear Brake Pads and Resurface Rotos." A service representative soon joined me in the waiting room to further explain that it was the brakes that had failed inspection. The first three items on the "requires immediate attention" list included brake fluid exchange service and four-wheel alignment, and differential service. The fifth item was "replacing cabin air filter" which I was pretty sure did not "require immediate attention" in relation to a state inspection. I asked the service representative what it meant to purchase a Certified Used Vehicle and he mumbled that everything is in working order and safe. When I queried how the brakes of a Certified Used Vehicle could be deemed unsafe with only 10,000 miles of usage, I was told that the inspector did not look at my purchase and service history. I told him that I had lost trust and confidence in Marlowe Motors as my service shop and how disappointed I was in that I was planning to continue my service with them for the vehicle, but now simply wanted my vehicle returned. They had lost me as a customer. For the cost of $22.87 and a failed inspection sticker in my windshield, I went to another local state inspector, paid my $20 and passed inspection. Lesson learned.

Ashley was accommodating, knowledgeable and friendly. - hilisaal

Ashley was accommodating, knowledgeable and friendly. Service was thorough and quick. I highly recommend this service department.

We brought our Edge in the night before for service the - hlwatson48

We brought our Edge in the night before for service the next day. At close to 2 PM the next day I text the service advisor for a readiness. 74 minutes! later I received a response. Moments later a different service advisor call to say, it would be near 5 PM before the vehicle would be ready. We dropped the vehicle off the night before to prevent getting caught in 5 PM traffic. Beyond the mid-70s year old and raining, we senior citizens make plans not to get caught like this. As far as the actual service work. It is too early to comment. Don’t misconstrue, we have 2 vehicles from Shelor and their service department is the only ones to have serviced our vehicles.

I felt well cared for as an older lady. - Cheelyb

I felt well cared for as an older lady. They called my husband about my car, but also kept me notified of what needed to be done. They treated me and my car needs as if they were taking care of their own family members.