934 Washington CODA Service Centers

It was 5 minutes and it was in and out and very friendly - MELISSAOUTLAND98682

It was 5 minutes and it was in and out and very friendly and awesome customer service

They had my truck in for repair atleast 10 times and have - davidcoontz

They had my truck in for repair atleast 10 times and have never fixed the original issues. Charged my warranty $15,000 and never informed me of the costs to delicate repair importance. Pulled the wool over my eyes and now I'm left with a truck with problems and no more warranty. These people are scam artists. I would strongly, strongly recommend not to buy here or definitely not take your vehicle to their shop. They sold me a lemon of a truck and now won't stand behind it.

Rexford Harold Nelson recommends Port Orchard - Rexfordnelson

Rexford Harold Nelson recommends Port Orchard · Shared with Public Another outstanding service experience today August 9,2025 and amazing service adviser Hannah Greenhill, took my F150 for the Works service at amazing cost of $87.99 full services and a free vehicle wash to boot. They greeted my like family and did all my services while I waited. All outstanding highest quality detailed services in a fast timely manner. , I can not give enough credit for the best dealership in all of Pacific North West 1000 star rating for Port Orchard Ford!

As always, the quality of the service and professionalism - Rickkaramatic

As always, the quality of the service and professionalism there is exceptional! Always the best

Friendly very accommodating and real good about staying - Craig.sabinfarms

Friendly very accommodating and real good about staying in touch with me as what is going on with my vehicle

Delain was such a big help! - Josephmatautia

Delain was such a big help! I would definitely recommend others to purchase a car here! Great and easy experience

After spending over $800 on breaks and the parts for the - RomanTanya

After spending over $800 on breaks and the parts for the breaks, 3 months later they were grinding with almost no pressure from them. We returned, told them the problem we were having, we left the car there 10 days while we were in Mexico, went to pick up the car, we were charged almost$300 more, and here we are today, breaks are still bad, literally bad, dragging & grinding and we feel broken emotionally after spending so much money, and still having good problem. We are hurt & feel very disappointed with this experience and will never return. My wife bought 2 brand new cars from them, the 1st in 2018 and they always took such good care of us in Maryville, we spent about a year after purchasing the 2nd New car in 2021 in Spokane. So they took care of the car and did just fine, then we felt after almost 4yrs, let's get the breaks done, took it to their new store on Smokey Point Blvd, and that's when we were taken advantage, because they didn't fix the original problem with the breaks, then preceded to charge is again and we are still with the problem! It just hurts...

Always polite, very professional and very timely. - jwilder6460

Always polite, very professional and very timely. Anymore words are just for the corporate form.

The Service Team and Service Manager Scott are great, top - alanlbca

The Service Team and Service Manager Scott are great, top notch. I'd drive 600 miles more to bring either of my Sprinter Vans to their service department. Derek, the Sprinter Tech, is the most knowledgeable and informative Sprinter tech I've met. Derek goes the extra mile to make sure my van left the shop as if it was his van. I'll even consider transporting my van to these guys to get the job done.

It took Mercedes Tacoma 10 days to complete a simple - kaitlynngracier

It took Mercedes Tacoma 10 days to complete a simple Service B on my vehicle. There was no rental offered, and for the first week my car sat with no updates—it appears they forgot about it. When I finally got a write-up, it recommended Service A, which tells me the technicians were never told I booked Service B. After all that, when the car was finally ready, I was told they wouldn’t send a shuttle because I live outside their 10-mile radius. I was charged almost $1,300 and then had to spend another ~$150 on an Uber just to pick up my own car. No proactive communication, no make-good, and no basic customer care. If you value your time, clear communication, and basic courtesy, look elsewhere. I won’t be returning to Mercedes Tacoma.

Marciano was a great guy! - adanhi2030

Marciano was a great guy! And the service was good I am appreciated ithe good work

This was my first experience with your dealership and my - Lisa

This was my first experience with your dealership and my first experience with GM. I recently purchased a used 2024 Buick Envision. I was given seven days to decide if I wanted to keep the vehicle or return it. It was a former rental car. So, I felt it was important to get it inspected at a GM dealership. I tried to make an appointment online and TJ called me to discuss my appointment needs. TJ explained that he didn’t have an appointment until way after my window of opportunity. I explained the tight timeframe to get the vehicle inspected and he made it happen. I appreciate TJ and your service department for your dedication to customer service. This was the best experience I’ve had at a dealership ever. You have completely won my business going forward. Thank you so much! I look forward to working with your dealership in the future.

Fabulous guest service! - beckydavis3

Fabulous guest service! 10/10 I would recommend this dealership to anyone! Five more words to complete

Please call, I have a question about my 2023 recall - Dlmontague

Please call, I have a question about my 2023 recall already being completed in Canada

I owe a very sincere apology to the team at Wendle Ford. - range.trail2033

I owe a very sincere apology to the team at Wendle Ford. If you happened to read my previous posts, they were about a situation involving a diagnostic fee charged for warranty work to my father-in-law, who is in his 80s. At the time, I believed I understood the facts and, in support of him, I made some harsh and unkind accusations. It is now my turn to admit I was wrong and to apologize to those who were affected by my words. To everyone at Wendle Ford, please accept my sincerest apologies. I believe Matt and Jeff received the brunt of my criticism, and to both of you, I extend a personal apology. I also want to commend Wendle Ford for the professionalism and grace they showed in responding to my barrage of criticism. Your handling of the situation speaks volumes about your commitment to your customers and your integrity as a business.

This is the worst place ever! - waadams233

This is the worst place ever! Almost 2 years ago I was told that my rotors needed to be changed. When I asked for them back I seen they looked brand new. Cost me $1,500. With a 2 year warranty. Now all four of my rotors need to be replaced I had the back ones done that was $1,100 and the front ones need to be done also.! So I took it to Larson because I'm still under a 2 year warranty .I was told that they were not going to honor my warranty. And pretty much told me it was my fault that my rotors didn't last two years. I was told in order for them to replace them rotors they have to be cracked in half. You cannot trust these people at this dealership they are all about screwing you over and not helping. Obviously either they put on junk rotors or I don't know what happened . I took my rear ones too tiny's automotive. And I'll probably be doing the same for the front because they need to be replaced. And they offer a 3-year warranty so take your business tiny automotive. They won't screw you over

The best Toyota Dealership I have ever been to. - pnwrockerchick

The best Toyota Dealership I have ever been to. The staff is very friendly, the have great coffee, a comfortable waiting area, offer free shuttles or uber, have rental cars and take videos and pictures of your service. I trust them with my Toyota!

Went in for recall work, was done well ahead of expected - SpenceM

Went in for recall work, was done well ahead of expected time. Adam was courteous and professional.

Since purchasing my MKZ from Foothills in Spokane, I have - peppmiller

Since purchasing my MKZ from Foothills in Spokane, I have received excellent care of my vehicle. I moved to the West Side of our State in 2023. I tried other Lincoln Dealers and all others do NOT compare to Knutson Foothills! Knutson goes beyond their promises. High Quality Service. Highly Recommend.

Took my car in for timing chain replacement. - Pjensen4060

Took my car in for timing chain replacement. Car never had problems with oil leaks until i took it to them. Had to return car several times after initial repair for unusual noises. My engine blew and they blamed me for not putting oil in car! Dont ever do business with them. They couldnt even do the repaur right the first time. Car made more noise when i picked it up than when i brought it in. for initial repair. No offer of compensation of any kind.

Finished the work promptly. - dirklangco

Finished the work promptly. No surprises or unexpected problems or glitches. I got I was expecting … thx …

I'll begin with the caveat that I have been warned about - Molly

I'll begin with the caveat that I have been warned about dealership service since before I got my license and, therefore, have only serviced my car with local shops by word of mouth from people I trust. That being said, my partner, a 50 year old male, bought me a Lexus 6 months ago, had it serviced at Lexus of Bellevue, and came back with a clean bill of health. The only thing noted was the break pads needed to be watched, all normal. He had a good experience so he recommended I just take it back for my next oil change. Fast forward to today when I, a 34 year old female, bring my car in for my appointment - mind you I'm bringing it in 600 miles BEFORE hitting the recommended mileage to have it serviced. No lights on the dash, no issues driving. I park in the same place every day in a garage and there are no oil spots on the cement. They charged me $260 for essentially an oil change, a BASIC once over to tell me it was time for a break change, a note that I have a SLIGHT oil leak, and a sub par car wash and interior vacuum, sending me on my way. Next thing I know, I'm half way home on the highway in crawling traffic and my check engine and VSC lights goes on. This is where things went south. The woman I worked with in the service department, Elvina Marquez-Garcia, had given me her card with a non functioning phone number. (They conveniently corrected this as soon as I voiced my frustration) I called the dealership 9 separate times attempting to get a hold of her through her direct number as well as through the service department, finally getting someone to write down my number so she could call ME back. 15 minutes go by while I'm in traffic going back to the dealership and I recieve NO call. And when I walked into the building I see her standing with her back to the door chatting with colleagues, and halfway down the hall from her desk. She greeted me as if nothing was wrong, spoke to me as if she didn't really believe my account of what had happened, and did not once apologize for not calling me back, which was her professional responsibility. Only after I voiced my concerns to her colleague did she very casually address the "voicemails" she missed from me earlier. Which I found curious given I was unable to LEAVE a message on an inactive line. Now on to the actual diagnosis. After some wait time they finally came back to me and backtracked their original "oil seepage" to "potentially multiple actual leaks" due to the O2 censor suddenly being saturated with oil. Again, note that my car had ZERO lights on when I brought it in, and nowhere in my garage parking spot is stained. However, conveniently for them, even with the $250 credit they offered me for having to come back, this now means I need to spend another $125 to complete the engine diagnostics test, plus another $500 for a new O2 censor. Here's when I get pretty livid, because at this pont I knew there was nothing I could say at this point to get them to take responsibility for their $1000 worth of mistakes on my car. What I believe actually happened was some new, lazy, or unskilled technician was preforming the oil change on my car, they got sloppy and saturated my O2 censor with oil, didn't feel like doing the labor for free to fix their mistake, so they ignored it, sent me home, and then placed the blame on me using the evidence of "minor seepage" from thr first appointment to cover their tracks with the O2 censor. And instead of taking responsibility for it, they offered me a credit because they assumed I would think thay was a great bargain, and added nearly $700 of work to my car, PLUS whatever else it would cost to repair the "multiple" new found leaks between appointment 1 and 2. Beyond that I just have no words. I am disgusted with my experience here. I wasted my one day off from work as well as my time, gas, and money, spent a total of 6 hours dealing with this and left with my car in worse condition than it started. Absolutely not.

I purchased my car for the dealership in 2019 and have - drkaren8509

I purchased my car for the dealership in 2019 and have been coming here for every services. At first in it was a great experience, until recent 2 years when everything start going downhill. My previous service, I decided to take it elsewhere as their schedule couldn't locate my account and I have no time to call and get thing sort out. A month ago, I got a postcard reminding me that I still have 2 prepaid services left on my plan (thank you for that), so last week, I took my car in for 70K service, and when arrived, they said there was no appt under my name (I got a email confirmation from a week before I when scheduled it online), and with no apology or explanation. And when I picked up the car a few hours later, interaction with my advisor with bare minimum as compare to previous experience. I feel like they don't really care about their customer. Also they didn't provide me a carwash voucher (I was in a rush to get my kids from school and didn't bother U-turning to ask for one). A day after my service, I got text message as well as email message asking me to review my experience and when I clicked on the link in text or email, it said "no customer found" and I continue to get similar message for the next 5 days with the same error. I wish I could give this business a NEGATIVE 5 stars. I can't wait to use up all my prepaid services and cut the rope with the sketchy business and service. I will not buy another vehicle from the dealership ever again or recommend this place to anyone.

This service department did not make a good first - kathyn

This service department did not make a good first impression but they made up for it when I returned for the third time. I was treated respectfully and my explanation of the service needed was accepted the first time. I felt valued and that is important to me. I will return in the future for my car maintenance. I do like the fact that you don't have to make an appointment for service work and they have a wonderful lounge for people waiting for their car to be serviced. I gave them a 4 star rating only because of my first experience. They earned a 5 stars on this latest visit.

In December 2024, I took my Toyota Sienna in for service - dhouger

In December 2024, I took my Toyota Sienna in for service at Toyota of Kirkland and was charged over $2,100 — with nearly $617 in what I believe were excessive and unjustified charges. Despite reaching out directly, and filing complaints through Toyota Corporate, the Better Business Bureau, and the Washington Attorney General’s office, Toyota of Kirkland repeatedly refused to address the core issues I raised. My concerns: Labor Charges: I was billed at $200.37 per hour — significantly higher than the regional average for Toyota dealerships in Western Washington. When I asked for an explanation, I received only cherry-picked comparisons to other overpriced dealers, rather than any real justification for their rate. Parts Overpricing: I was charged $30.60 each for spark plugs with a Toyota MSRP of $18.95 (available at multiple dealerships for under $15). An intake manifold gasket was charged at nearly double its MSRP. This pattern repeated across multiple line items, including transmission fluid. Questionable Billing Practices: I was billed for a full additional labor hour for throttle body cleaning — despite that being part of the spark plug replacement procedure. The invoice listed only one technician, but over 7 hours of labor were charged in a ~6-hour window. I attempted to resolve this in good faith through months of emails and escalations. At every stage, Toyota of Kirkland either ignored the specific pricing discrepancies or deflected with irrelevant comparisons. Their final response was to simply state that they are “allowed to make a profit.” I agree — businesses can make a profit. But this was price gouging, not profit. We won’t be returning to Toyota of Kirkland. We’ve found a highly rated independent shop and will be sharing this experience with friends, family, and neighbors. If you care about transparency or fair pricing, I strongly recommend taking your vehicle elsewhere.

They cost us $1k in damages and won't bother to return my - mlejoan

They cost us $1k in damages and won't bother to return my calls. They changed our oil on Wednesday. We didn't use the car again until Sunday and it was clear something was wrong. Thankfully our destination was close and as we parked the oil light came on. We checked and there was zero oil left in the car. I immediately called to see how they could help us and they couldn't have cared less and told me they could look at the car in three weeks. I was transferred to the manager, Dorian, but could only leave a voicemail. We were forced to take the car elsewhere and had to have the oil filter adaptor housing completely replaced. I've since tried to call Kia again and I either get the same manager's voicemail or the line just rings forever. It's really disgusting how incompetent these people are.

Ugh! - mf1849

Ugh! What a craptacular dealership for both sales and service. Want to be misquoted three times for service work and passed around from service adviser to service adviser? Check. Want to set an appointment for a test drive and have the salesman not show up? Check. Want to test drive a specific vehicle on the showroom floor and be told, "No problem, we'll have it ready for you when you return in the afternoon," and then return in the afternoon to see it sitting in the same spot on the showroom floor? Check. Stress-free, LOL. Avoid.

Had a service appointment scheduled. - Jim

Had a service appointment scheduled. I arrived and they told me they were very busy but I was welcome to wait there all day to see if they could fit me in.

Had my vehicle for over a month. - Steve P

Had my vehicle for over a month. Failed to ever give me an accurate estimate of repair. Multiple estimates written out not a single one was accurate. From listing a refrigerant line instead of a coolant line, charging for parts that were not needed, inaccurate labor rates, the list goes on and on. Stay as far away as possible.