73 Washington Ford Service Centers

This must be the worst auto body shop in the greater - kamuikd

This must be the worst auto body shop in the greater northwest and I have been to some really bad ones. Dick Hannah really needs to hire people who understand the needs of their customers. Car Drop off Dec 21, 2023, was told by Trinidy to only contact her and her Appraiser Ashley on Tuesday and Thursday. I was blown away by this, but OK. After the drop never hear their voices again until I pick up the car on Jan 24, 2024. The process of ONLY communicating with your customer on Tuesday and Thursday is very disappointing and updates only through texted which seem like an automated message is so bad. I would ask many times throughout the day and would not get anything back until TUESDAY OR THURSDAY and even than I would get an automated message. The lack of communication and only doing business through Text is not good customer service. I will take my business somewhere else where I don't have to repeatedly ask for information and also not have to do business through text message and be restricted to ask about my car on ONLY ON TUESDAY AND THURSDAY.

Do yourself a giant favor and drive past Epic Ford, the - JohnC

Do yourself a giant favor and drive past Epic Ford, the advisors are dishonest and the technicians incompetent. My repair issues and warranty work necessitated staying with Epic, but i will NEVER bring any vehicle to them again.

Deplorable Service Department - Susan Kennedy

Do NOT buy a Ford from Evergreen Ford. Their service department is deplorable. My 2019 Ford Explorer with 15000 miles on it conked out this morning on the way to the gym. It took me over an hour to get a person on the phone, only to have them give me a number to have it towed. Their reason? Well people with appointments and a grand opening. I am so sorry I did not make an appointment for a problem I could not know. I am so sorry my Ford conking out happened on your grand opening day. I am so sorry I was frustrated when your receptionist was less than helpful and rude. So no Evergreen Ford, I am NOT happy with your service. Deplorable. What about a 24 hour line with a recorded message for what to do if you need a tow? THAT would be amazing ... because when client's are waiting in court for me, they don't understand that I could not make an appointment in anticipation of my car sensor failing.

Professional, consistent, and always go the extra mile to... - molle.bouch

Professional, consistent, and always go the extra mile to satisfy. Highly recommended and will continue to use for service.

Excellent service - Nuvabeynie

I had an excellent service experience at Frontier Ford. Tom was my service advisor. I had an issue with my transmission that was written up in a TSB. Another dealership I took it to said they couldn't duplicate the issue and that there was no TSB for it. Frontier looked up the TSB while I was there, replaced the parts the next day, and I haven't had an issue since. I'll definitely be back.

Cole did a great job helping me with the purchase of my - DP

Cole did a great job helping me with the purchase of my new 2023 GMC Canyon AT4. He was very thorough showing me all the features of the truck. I highly recommend George Gee GMC.

Limited and unhelpful service - Lucas1

Do not expect much if you plan to take your new Ford for service. They have limited capabilities and each time I go they quote " we are a commercial truck center and can only offer basic service"

We recently had an oil change appointment that we... - couple3213

We recently had an oil change appointment that we schduled just before their closing time. Our truck blew a hose on the freeway so we had to limp on in to the dealership. We were about 20 minutes late and they had already locked up. The guys saw us outside and reopened the service area to take care of us. Not only did they change the oil but fixed the hose that we had blown on the way in. The guys were friendly and seemed glad they could take care of us. We have purchased two vehicles from this dealership. One brand new, Scion and one a year old, Ford F350. Both times we received excellent service. We live in Olympia and have the option of choosing a dealership closer to our home but we would rather make the drive to Chehalis and be guaranteed the best service!

Beeping noise/ LincolnMKX - grannygross12

Great service. They were personable and located my problem. Was not the Lincoln but an attachment I had purchased. The problem was resolved. The other question I had was about the fan in the seat heat/ cool system. Assured me it was a normal sound with that year model.

Wonderful experience from A to Z. Will definitely be... - Hartdaniel1987

Wonderful experience from A to Z. Will definitely be coming back for all my vehicle needs!

Fugate sales and servise - Dave w

I have purchased 2 cars from them now, one used, one new, and have a new F150 I had purchased from another dealer close by. Both the new and used car were given two years of free servise (oil changes), which I can drop off for at a moments notice. Their quality of work is outstanding, and is always ready when they hace said it was going to be, and detailed as well! I have never dealt with a dealership as easy and pleasant to work with as Fugate, and will be back to them for any other vehicle purchase I make in the future. Thank you all very much!

We have been taking our 2013 Taurus to Kelleher for... - RaynJoan50

We have been taking our 2013 Taurus to Kelleher for repairs and servicing for the last few years and could not be more pleased with all aspects of service and repairs which included some significant repairs to the drivetrain and wheel assemblies.

I cannot begin to express my gratitude to the - Will A

I cannot begin to express my gratitude to the service dept at Kendall Ford. My 2020 F-150 with the 5.0 engine leaking oil from a botched head replacement done at Harris Ford in Lynnwood. When Harris Ford replaced the heads (to fix the oil consumption issue) they broke the dipstick and had to remove the oil pan to get it out. When I got it back it leaked oil on the right side. I took it back in and they said it was the oil pan so they kept it and put me back in a rental car for a week while they tried to fixed the leak. When I got it back the second time it was still leaking and still on the right side.I took it back and this time Harris Ford said that the oil pan was broken and rented me a car for the next six weeks since the oil pans were out of stock. Still leaking so back one more time another week in a rental but when I got it back still leaking worse than ever. So I tried to switch service departments. Kendall Ford got me in after two months when they took my vehicle in they gave me a brand new F150 to drive while they diagnosed my truck. They called me back in the afternoon and gave me the news that the oil pan was fine but the left head gasket was seeping oil and the right head gasket had a substantial oil leak. Kendall submitted that toFord and I was put on a waitlist for a new Crate engine. That was last May, and I was 569 on the list. They took off my off my skid plate, since it was just collecting oil the dumping it on my driveway any way, and let me drive it home. My service advisor at Kendall, Charles Damewood, kept me informed as to my place in line, it seamed as though my new engine would arrive in February or March. Just before Veterans Day Charles called me to tell me that they located a new engine from another dealer but warned me that it could take a while to get it installed since they were very busy and needed to work me in. Plus Thanksgiving weekend was coming but they would put me in a Service loaner again. I just got the truck back last Monday which I hope has ended my long ordeal with this truck. I was out of my truck for a total of 14 weeks, 9 at Harris and 5 at Kendall. My driveway is an oily mess but hopefully this engine doesn’t have any issues. The fact that it came with the original dipstick, tells me that Ford is pretty confident that their new manufactured gen 3 Coyotes are not going to have the oil consumption issues. I would like to thank my Service advisor Charles Damewood and the Service manager Teegan Harp. As well as the parts dept guys who kept an eye out for a new crate engine for my truck. Kendall Ford is about 30 miles from my house but I plan on having my regular maintenance done there for the foreseeable future.

While purchasing my Lincoln was a great experience, I've - Lincoln Owner

While purchasing my Lincoln was a great experience, I've been very frustrated with the service dept in their new facility. There is only one person to check people in for their scheduled appointment. I've already been waiting 30 minutes and still haven't even been checked in. I'm missing work time and have mentioned this issue several times as I've had to bring my vehicle for service. Each time I'm told they are "working on it" but nothing changes. I gave 3 stars because, while the lack of service is frustrating, the people are very nice.

Great service. - lauranoly

Great service. Friendly and kind sales representative. I was informed regularly regarding the status of my car. My original visit was for service and I ended up trading in for a different vehicle.

Loss of power when towing - SweetSusy

I took my 2010 Ford F-350 6.4 diesel into the shop because I was loosing power when I was towing my 40 foot Alpine fifth wheel. There were no check engine lights, Jake had his guys go over everything and they couldn’t find a problem. Two weeks later same thing except I did get a check engine light. I took it into a local auto parts store and they ran a check for me .(I live fifty miles from Wenatchee). I called Jake and told him what I found. He checked inventory and found the part. I left mt truck Sunday night in their lot and Monday they installed the new part. I picked it up that evening. Jack runs a great shop and if I have any other problems that’s where I will go. PS too the truck and fifth wheel on a 400 mile trip with no problem. Thanks again Jake