73 Washington Ford Service Centers

We had an emergency repair on our pickup while traveling. - bobfay57

We had an emergency repair on our pickup while traveling. Awesome was helpful and went out of their way to get our pickup fixed within 24 hours of when we contacted them. Can’t say enough good about them. Thanks to all the service department!

My husband John and I have been doing business with... - kat

My husband John and I have been doing business with Gillis for over 18 years. Since he passed, I have continued to business with them. From buying a Jeep from Randy Johnson to having all my maintenance work done by Daniel, Aaron and the rest of the crew. Today, I had my car detailed for the first time since buying it in 2018. OMG, I swear I got a new car. Now only did they detail the inside the washed the outside and shuttled me home and then picked me up. I am so impressed and will never go anywhere else ever. I love all the guys and ladies down there, their family like atmosphere, friendly attitudes and always smiling. I truly recommend buying cars, suv's and trucks and having all the maintenance work done at Gillis Auto Center, their #1 in my book!! Thank you all so much!!

Zero stars. - 503bwood

Zero stars. Easily the worst customer service experience that I have ever have had. It took three months to diagnose, make an attempted repair (that didn't work) and then repair my daily driver 2019 F-150. The customer service stopped taking and/or returning my calls several times while they had me truck. The estimated prices for the repair changed, ultimately costing $2000 more than originally quoted. When they finally got the vehicle repaired, it was sitting in their lot for 2 months. They returned me a filthy vehicle which must have been outside for 2 months covered in bird droppings. They could not process a DEBIT CARD payment, which they harassed me about, accusing me of having insufficient funds for, which I didn't. Nobody on this staff seems to be in the least bit professional. I would never recommend this establishment. Thanks for the 3 month nightmare. I went here because it was a "Ford Dealership", what a frustrating experience, and no loaner vehicles, awesome.

They unplug your dash cameras because they want to hide - Jess

They unplug your dash cameras because they want to hide the quality of their work and the fact that they lie about doing it. They unplugged mine right after they are seen and heard saying "he won't notice if we don't even do it. Hahaha" Don't trust these "people" If they have to unplug your camera, they are hiding what they're doing. No other shop has unplugged my cameras.

This dealership has always followed through in a very - d_dinsmore

This dealership has always followed through in a very efficient and always very fast service

Do yourself a giant favor and drive past Epic Ford, the - JohnC

Do yourself a giant favor and drive past Epic Ford, the advisors are dishonest and the technicians incompetent. My repair issues and warranty work necessitated staying with Epic, but i will NEVER bring any vehicle to them again.

Horrible place to purchase, service vehicles. - malama7277

Horrible place to purchase, service vehicles. Be aware "STAY AWAY" the entire staff is questionable and the sevice managers, Joseph in particular is scam artist and absolutely clueless. They are what is known in the industry as "parts cannon" Lets just say if you like spending your hard earned money to get NOTHING in return and for your vehicle to still have the same issue after spending your good faith money to fix your vehilce then this xxx operation is just for you!

Professional, consistent, and always go the extra mile to... - molle.bouch

Professional, consistent, and always go the extra mile to satisfy. Highly recommended and will continue to use for service.

Excellent service - Nuvabeynie

I had an excellent service experience at Frontier Ford. Tom was my service advisor. I had an issue with my transmission that was written up in a TSB. Another dealership I took it to said they couldn't duplicate the issue and that there was no TSB for it. Frontier looked up the TSB while I was there, replaced the parts the next day, and I haven't had an issue since. I'll definitely be back.

Cole did a great job helping me with the purchase of my - DP

Cole did a great job helping me with the purchase of my new 2023 GMC Canyon AT4. He was very thorough showing me all the features of the truck. I highly recommend George Gee GMC.

Limited and unhelpful service - Lucas1

Do not expect much if you plan to take your new Ford for service. They have limited capabilities and each time I go they quote " we are a commercial truck center and can only offer basic service"

We recently had an oil change appointment that we... - couple3213

We recently had an oil change appointment that we schduled just before their closing time. Our truck blew a hose on the freeway so we had to limp on in to the dealership. We were about 20 minutes late and they had already locked up. The guys saw us outside and reopened the service area to take care of us. Not only did they change the oil but fixed the hose that we had blown on the way in. The guys were friendly and seemed glad they could take care of us. We have purchased two vehicles from this dealership. One brand new, Scion and one a year old, Ford F350. Both times we received excellent service. We live in Olympia and have the option of choosing a dealership closer to our home but we would rather make the drive to Chehalis and be guaranteed the best service!

Beeping noise/ LincolnMKX - grannygross12

Great service. They were personable and located my problem. Was not the Lincoln but an attachment I had purchased. The problem was resolved. The other question I had was about the fan in the seat heat/ cool system. Assured me it was a normal sound with that year model.

Only been here twice but really enjoyed the service! - daricketts

Only been here twice but really enjoyed the service! The waiting room was comfortable, the service was pretty fast and reasonably priced. The staff have a great attitude and sense of humor and are overall very professional. Beth was very patient when answering my questions on the phone.

While purchasing my Lincoln was a great experience, I've - Lincoln Owner

While purchasing my Lincoln was a great experience, I've been very frustrated with the service dept in their new facility. There is only one person to check people in for their scheduled appointment. I've already been waiting 30 minutes and still haven't even been checked in. I'm missing work time and have mentioned this issue several times as I've had to bring my vehicle for service. Each time I'm told they are "working on it" but nothing changes. I gave 3 stars because, while the lack of service is frustrating, the people are very nice.

Great service. - lauranoly

Great service. Friendly and kind sales representative. I was informed regularly regarding the status of my car. My original visit was for service and I ended up trading in for a different vehicle.

We’re new to town and our F250 (our only vehicle and - progers868

We’re new to town and our F250 (our only vehicle and after driving 3k miles across the country) developed a hot wheel that needed immediate attention. We dropped it off on Sunday when this dealership was closed, without an appointment. Fifteen minutes before they opened on Monday, Alfonso in Service called me and that’s where I began to get blown away by the exceptional service, professionalism and genuine care that Pat Armstrong Ford has to offer. Unlike any other dealership I have experienced in my 42 years of driving, they are AWESOME! Special kudos to Alfonso, Daisy and Aliyah for going above and beyond to get us back on the road to meet a deadline. Can’t say enough good about this dealership!!