930 Washington SRT Service Centers

I wish there was a negative star! - Chuchu

I wish there was a negative star! This was by far the worst experience I’ve ever had. The service department and assistant manager, Mike, were utterly incompetent and unprofessional. They charged me nearly $900 for an oil change that was supposed to address the engine light issue—but it wasn’t fixed at all. Not only did they fail to deliver on the services promised, but the entire experience was a total waste of time and money. I would strongly advise anyone to think twice before ever considering this place. Complete disappointment and a nightmare of a customer experience.

Arrived today for 0815 appt scheduled in person back in - haanjan

Arrived today for 0815 appt scheduled in person back in November 2024. Also visited parts department with service advisor at that time to ensure the necessary parts would be available. I needed drive belt replaced as recommended in owners manual. I also asked to change out water pump at this time per my research I did for belt replacement. today they had nada!! The desk person was friendly but clueless. Lee the runaround begin! I called it and walked out. I’m glad I did. I just finished reading reviews and am not surprised by all the dissatisfied customers.

I brought my Ridgeline in for Transmission and cooling - tberrys

I brought my Ridgeline in for Transmission and cooling system service. I also asked that the Maps in the GPS be updated. I got a phone call shortly after drop off saying it would cost more because I had the 9 speed transmission. OK. When the service was done I got no record of the work that was completed because their computers were down. I was told that it would be emailed to me. IT WAS NOT. The map update was not done, but if I came back on Tuesday it could be done while I wait. I came in today(Tuesday) at 8 AM. I was told it would take a half hour. After I waited for an hour It wasn't even started. I took my key and left. I have purchased 2 cars from this dealership and have been pleased up until now. Loyalty is a 2 way street and you guys are failing.

Pleasant, helpful and no pressure. - 18b

Pleasant, helpful and no pressure. My other was filled quite quickly. The whole crew very helpful.

Great service - MJD88KEYS

We've always been treated well at Stewart Subaru. Here's an example of good service - Katie H had to make a new receipt after some adjustments were made. I usually get a coupon for a car wash - well there wasn't one, no big deal. A few days later a coupon for the free car wash came in the mail. Awesome!

This dealer changes hands frequently in both sales, - Supercarbuyer

This dealer changes hands frequently in both sales, service, and even the owners, so you build relationships and lose them. They are friendly, though, and they seem to be honest in my experience, but they do take advantage of being a monopoly in the area, so expect to pay considerably more for service than you would in LA or whatever where there is more competition. Sometimes they are pretty slow getting parts, without much inventory in stock, so expect your car to be in the shop for a long time. The new owners are also stingy with loaner cars, so you are probably on your own there as well. They are generally very pleasant to work with, especially on the service side.

The Service Team and Service Manager Scott are great, top - alanlbca

The Service Team and Service Manager Scott are great, top notch. I'd drive 600 miles more to bring either of my Sprinter Vans to their service department. Derek, the Sprinter Tech, is the most knowledgeable and informative Sprinter tech I've met. Derek goes the extra mile to make sure my van left the shop as if it was his van. I'll even consider transporting my van to these guys to get the job done.

Horrible service - VWLove

They originally gave me a lemon upon my lease and didn’t own up to get me a car that actually works. They only offered to give me two free oil changes and for me to keep the lemon. After months of bringing my brand new car in for multiple service they gave me a new car. After dropping my car off for my scheduled oil change at 7 a.m. and walking around for an hour, I came back to my car still waiting to be taken in for service! They could care less about making their customers happy or keeping you as a customer. I will NEVER set foot on this property again. I will drive as far as necessary to another VW dealership for service in the future. Don’t waste your time, they don’t care!

Warranty work on my van - t_havens

Excellent service. Had a loaner car that we were able to pick for us while our van was being worked on. Good communication with us and easy to deal with over the phone since we were from out of town.