52 Washington Toyota Service Centers

I went in looking for a vehicle and was thankful to have... - Diego

I went in looking for a vehicle and was thankful to have Tamer Ibrahim helped me out ... he was very friendly , patient and helpful... he got good customer service ethic.... his the right man for your company . brought the new car to my wife and she loves it

The collision repair shop is excellent! - Jenny Cassel

The collision repair shop is excellent! Great customer service, active advocacy for the client dealing with the auto insurance company. Superb, friendly, rapid work and communication with the client. A great experience! Absolutely recommend this service!

Three months, thousands $, cars in worse shape, had to... - Buffy

Three months, thousands $, cars in worse shape, had to tow it out of there for its own safety when you catch them lying to your face they act like that's normal business practice.

The service dept at ToK is not reliable. - FDRoosevelt

The service dept at ToK is not reliable. You can’t count on what they tell you.  The brakes on our Toyota were making a sound I’d never heard brakes make before. Inspected them and didn’t see any issues. Since it seemed to be an unusual problem we decided to take the vehicle to ToK for diagnosis.  The service manager (Mr Malloy) told us that off brand brake pads had caused the rotors to be “all torn up” and required replacement.  From my inspection, I knew that the rotors were in good shape and could not see how a reasonable person would say they needed to be replaced. Definitely not “torn up.” Also, only brake pads from reputable brands had ever been put on this vehicle that transports my wife and child. What we were told by ToK was obviously not true. Had had an ok experience with ToK in the past. Now we don’t feel that we can trust them.  Everyone was polite. Also, ToK is expensive, even for a dealership. We don’t expect to return to ToK for either service or for a vehicle. Not recommended. 

Fantastic service all around! - EA

Fantastic service all around! As a first timer for this location, Mike Kraynak from the service department was appointed to handle my vehicle's issues and he provided constant communications of the vehicle's status. He was polite and clear throughout the time. Most of all, he demonstrated with patience and knowledge of the addressed issues. Overall, I was extremely pleased with the time and effort that Mike and his tech crew were able to greatly assist. I would most definitely return to this location for future issues after this visit.

Service manager Bob took time to review with his - litecasa

Service manager Bob took time to review with his technicians for seat covers my Camry.

A very helpful staff and great customer service. Thank... - colden

A very helpful staff and great customer service. Thank you to Jesse for helping me. Car was serviced on time and quickly, with no issues.

Searched the entire United States for one particular... - Scot

Searched the entire United States for one particular part. Finally found this part, and it was the last complete set in the entire United States. Toyota of Puyallup actually had it in stock to my surprise. Dealing with the parts manager exclusively from 1800 miles away, Eric made everything happen. I received my parts, nothing was damaged and everything was exactly as expected. All of this happened over the phone. The guys in the parts department were awesome, honest and very real. I am ecstatic that they were able to get me the parts that I needed. They are the kind of people that you want to do business with. All of those guys deserve a big fat raise. Working with honest people makes me want to continue doing business with them and that’s how it should be, no pressure. old-school customer service, it’s the way business should be done. Can’t complement the parts department enough. If you are a Toyota car guy, and you’re not afraid to have a conversation about parts, I would highly recommend these guys if you are in the PNW.

Three hours for a simple oil change! - LEANDRO_ELAINE

Three hours for a simple oil change!!!! Don’t bring you car here if you have a life! Their estimated time has no link to reality. I was told 1.5 hours and waited 3!!! Plus they stripped my lug nuts and wouldn’t fess up to it, claiming it is normal wear and tear. That is the biggest pile of $h¥++ I’ve ever heard! I went to their shop to inspect it my self and when I saw the kids that were working on my car I knew exactly what had happened… I paid for professional mechanics and got trainees. Never going back to Toyota of Renton!!!! Stay the #€LL away from this place!!!

Summary: - AVOID JT Medrano. - Jeff G

Summary: - AVOID JT Medrano. He's not only ripping you off; he’s genuinely malicious. - Watch out for "Misc. Charges" on your invoice. You can get them removed. - Don't believe anything you see in the work order. Things marked as "critical concerns" are not at all critical concerns. I called to have my car towed to Toyota of Seattle for a diagnostic test. I authorized a $195 charge over the phone. 1. Extortion After the diagnostic test results came back, JT Medrano from Toyota of Seattle threatened to charge me with a $350 car storage fee if I did not authorize $1316 of "further diagnostic tests." He said he wouldn't charge this fee if I did agree to authorize the further diagnostic tests. Plainly and simply, this is extortion. On top of this, JT Medrano smirked as he made this threat. (The $1316 was only a part of a $6295.41 work order, and only one item for $72 in that work order was actually related to the issue with my car.) 2. Unauthorized bogus 3% charge When I received the invoice for the initial diagnostic exam, the amount was more than I authorized over the phone. JT Medrano secretly added a 3% "Misc. Charges" to the bottom of the invoice. JT Medrano did not mention the charge, and the charge is not explained on the invoice itself. I understand that it is common practice for dealers to add superfluous and deceitful charges like this, but it is not acceptable when I had authorized a specific amount over the phone. As far as I can tell, JT Medrano is the only member of the staff who has been called out specifically in negative reviews, and he’s been called out multiple times.

I have bought from this dealership in the past, used to - rjquesnell

I have bought from this dealership in the past, used to be good. Horrible rip off, service dept told my wife she needed brake pads and rotors, second opinion said nothing wrong. Sales dept has no cars and takes a year to get a car, want a non refundable deposit!! Stay away from this place

Its great until you bring your vehicle there for repairs. - starprin

Its great until you bring your vehicle there for repairs. Our Dodge Ram has been sitting there for NINE MONTHS! 9 months and barely any communication! I was patient for the first SIX months, I am no longer patient. We begged for communication so we could at least know what was going on! It is sitting with part of the motor on the front seat with DUST! I am angry and I will be contacting a lawyer! I would give negative stars if I could. This is beyond horrible customer service.