40 Washington Volkswagen Service Centers

Kevin is a great guy really hard worker and was very - hmendoza061

Kevin is a great guy really hard worker and was very clear and has great communication skills, workers like him is what keep me coming back to do my services

Brought in a "new to us" VW for service.Kenny, our... - cm1453

Brought in a "new to us" VW for service. Kenny, our Service Rep was great!!!!! Took the time to answer any, and all questions, and help out in any way he could! What an asset he is for the Service Department and Dealership!!!!!!!!

My wife and I were in need of a commuter car. Kellen... - murphyjordan1992

My wife and I were in need of a commuter car. Kellen Pelzel went above and beyond! #1 salesman! Go see him today for 100% customer satisfaction.

Leon was a great rep when it came to the repairs on my - shawhanpowell

Leon was a great rep when it came to the repairs on my car. I loved the communication

Nick, service advisor did excellent job creating - Kulbhushan.rishi

Nick, service advisor did excellent job creating valuable Trusting relationships . Changes at Dealership very visual and encouraging

Trevor Dalton, our estimator was great and easy to work - ymoua2000

Trevor Dalton, our estimator was great and easy to work with. Repair was done professionally. Front desk ladies could have been little nicer.

I don’t live in Yakima, and I was heading there in a - Jodubvr

I don’t live in Yakima, and I was heading there in a Tuesday so I called to make an appointment for an oil change. The lady that answered said that I didn’t need to make an appointment for that. So I show up Thursday morning and they told me I had to have an appointment or I could leave it for a few hours. Well, I don’t live there and and can’t leave it half a day and I explained that to them. Nothing! Such xx. I will never go to this dealership again. Shame on you

I had an honest, pleasant, professional, and upfront - D.Davis

I had an honest, pleasant, professional, and upfront experience, add to it, out of state. Only 2 cars available in PNW, my home dealership didnt work out. Car Pros, came through! All transactions settled via text, email. That said, part of my recommendation is based on the "dealership personality." Dean (dealership) was upfront, clear and resonated a sense of long distance trust. I hadn't met ANYONE. I am thrilled owner of 🚗 ... thank you.

It was a great experience taking my car in for an oil - Trish

It was a great experience taking my car in for an oil change and safety check. Staff was thorough and explained what was done and what is needed to be done. Definitely recommending it to family and friends!

First of All - I love my car! - shawndonohue

First of All - I love my car! 2006 SLK55 AMG. It's my only toy and will be a classic someday. My car looks like new! Service was prompt, courteous and exceeded expectations. Only Genuine Parts used. Celelia Cline, my estimator, treated me with respect and knew how important the repairs were to me. If your car is important to you, I would highly recommend AutoNation Collision Center of Bellevue.

Just wanted to say thank you to Campbell VW for taking - Russ

Just wanted to say thank you to Campbell VW for taking such incredible care of me and my Tiguan when I came in for service yesterday. I drove over 2 hours from Yakima to get my car serviced because the dealerships around me were booked up through August. I am glad that I did. The service member (I think his name was Camden maybe) was polite and very thorough in his communication and knowledge of what I needed for my Tiguan service. He gave me a window of time for completion and offered directions to coffee and restaurants nearby where I could chill and do some work while waiting - along with your waiting areas as well. I appreciated his focus on me as the customer "in front of him" while the phones were ringing and other customers were in line behind me. The stellar customer service I experienced here will justify the drive over from Yakima every single time I need service done on my Tiguan. You have made a new customer out of me - a long time VW owner. And thanks for the El Cubano recommendation. one of the best Cuban sandwiches I've had since living in FL.

We’ve had the worst experience with Carter VW Service! - silascook321

We’ve had the worst experience with Carter VW Service! They made us feel terrible and our car still needs a repair for a recall from the dealership. When an appointment is made a month prior, you think they would have the wallet size part for the ignition waiting. Not these guys. In fact, they’ll make you and your wife take work off, drive 30 miles with toles in separate cars to make the 10AM appointment to find out that that the part is not there. It blows our minds how 5 dudes sitting alone behind a counter can’t simply call to let us know. Instead, we were met with excuses and a “oh we are so sorry”. Totally unprofessional D-. No, a solid F. We say beware to all, especially to our friends and family. Stay away from Carter!

This must be the worst auto body shop in the greater - kamuikd

This must be the worst auto body shop in the greater northwest and I have been to some really bad ones. Dick Hannah really needs to hire people who understand the needs of their customers. Car Drop off Dec 21, 2023, was told by Trinidy to only contact her and her Appraiser Ashley on Tuesday and Thursday. I was blown away by this, but OK. After the drop never hear their voices again until I pick up the car on Jan 24, 2024. The process of ONLY communicating with your customer on Tuesday and Thursday is very disappointing and updates only through texted which seem like an automated message is so bad. I would ask many times throughout the day and would not get anything back until TUESDAY OR THURSDAY and even than I would get an automated message. The lack of communication and only doing business through Text is not good customer service. I will take my business somewhere else where I don't have to repeatedly ask for information and also not have to do business through text message and be restricted to ask about my car on ONLY ON TUESDAY AND THURSDAY.

Outstanding Service - jc1944

The Dick Hannah VW Service Department provides outstanding service. Every thing is explained when you check you car in; if they find something that was unexpected, you are notified immediately. No matter where I purchase my next VW, I will have the vehicle serviced at Dick Hannah VW; I will not, however, ever purchase another vehicle there.

Cole did a great job helping me with the purchase of my - DP

Cole did a great job helping me with the purchase of my new 2023 GMC Canyon AT4. He was very thorough showing me all the features of the truck. I highly recommend George Gee GMC.

Zamora was my service advisor. - USNRet061223

Zamora was my service advisor. She was great. Went for oil change on 01 September 2023 at 3pm. Service was fast and efficient. No issues with Zamora or maintenance performance. Reason I took off 1 star, not all of the staff is friendly or attentive. I pulled my car up to the service bay, only to be stared at by the staff with a blank stare like I was in the wrong place. Zamora was busy with another customer, but she fixed the situation as soon as she saw me, greeted and logged in my visit in the computer system. I travel from near Seattle to get service from Haselwood in Bremerton. It's a 70-90 minute drive. I stuck with Haselwood bc of their flexibility in offering appointments. $299 maintenance pack of 4 is a good deal. Hope to give 5 stars in the future.

KarMart CDJRF - service was excellent, and I was kept - lizpayne963

KarMart CDJRF - service was excellent, and I was kept informed the entire time. I would highly recommend this dealership.

Horrible service - VWLove

They originally gave me a lemon upon my lease and didn’t own up to get me a car that actually works. They only offered to give me two free oil changes and for me to keep the lemon. After months of bringing my brand new car in for multiple service they gave me a new car. After dropping my car off for my scheduled oil change at 7 a.m. and walking around for an hour, I came back to my car still waiting to be taken in for service! They could care less about making their customers happy or keeping you as a customer. I will NEVER set foot on this property again. I will drive as far as necessary to another VW dealership for service in the future. Don’t waste your time, they don’t care!