Wisconsin Nissan Dealers

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Gentile Automotive - Racine, WI

On 9/5/2009 1:09:33 PM toastter wrote:
I was looking for a vehicle for the cash for clunkers program, and everywhere I called, they had run out of the Toyota Rav4. Gentile was the only place that was willing to help me. I spoke with a guy named Jon from their internet department and he was very helpful. He mentioned that although he didn't have the vehicle immediately available, he would check and see when he could get one.

As it turns out the vehicle I wanted wasn't coming for a few days, and by this time I had already missed the boat for the Cash for Clunkers :(. I talked with Jon a few days after the program ended and he made it a point to call me as soon as the vehicle was in stock! WOW! I've bought a few cars before, and I have NEVER had someone got to that length to help me. We scheduled a time to come in and look at the car and when we got there the vehicle was ready and waiting.

Brian, who was a new guy with Gentile, was very complimentary and helped us much better than we had been with other people. We received numbers on the vehicle within about 20 minutes of getting there, and the good part was that their numbers lined up with what we were expecting. They explained all of the fees right off the bat so there wasn't any of that hidden stuff. Brian also made it a point to make sure that we had time to show him our numbers from other locations, which was a big signal to me that he was ready to negotiate with us.

We are the kind of people who don't want to get taken for our money, but I will certainly pay for good service. A good salesperson who doesn't pressure me and a dealership that will take care of me and my vehicle is worth the investment. Brian made sure that everyone was happy. We understood that while certain people were getting paid for the purchase, we were not at all overpaying for the vehicle, and that made us feel good about the purchse.

Once we had finished everything, we met with this guy Carlos, who was a nice guy too! He showed us why we might want some other warranty features, and while I am ALWAYS a person who gets the extra warranty (I've owned too many domestics to not get one LOL), Carlos was good with explaining EXACTLY what the warranty meant to me and how roadside assistance worked. After that, my salesperson showed me where the service department was, helped me schedule a time for my first service, and took me to my vehicle to make sure I knew how everything, and I mean EVERYTHING, worked.

Overall it was a great experience. Although I would have liked to do a Cash for Clunker deal, Gentile made my experience great and worthwhile. A+

Kocourek Wausau Imports - Wausau, WI

On 8/14/2009 2:28:41 PM steyrdobe wrote:
Not impressed. They have no fleet of loaner vehicles. They're service dept. is lacking immensely. I have been treated better by used car dealerships, then buying a new vehicle through Wausau Imports.

They are definietely nice & professional when purchasing a vehicle through them, after that however, any problems that need to be addressed are simply shrugged off by them, as if they have no concern for you or your vehicle. Would not recommend purchasing a vehicle here, take your hard earned money elsewhere. Where you will be treated with courtesy & proffesionalism.