New Vehicle Purchase - ssbakke04
We worked with Kensey Shaffer. It began as an internet request and ended with the purchase of a 2017 Hyundai Sante Fe Sport. Kensey was amazing to work with! We also worked with Jim Abeyta with financing. Jim did a great job explaining everything to us and made all of the paperwork an easy experience.
Hated to part with my 1999 Subaru... - dymundnruf
....until I met Miss 2016 Venetian Red Premium! Every staff person we spoke with here was friendly, welcoming and helpful. My wife has never owned a brand new car. Mike was thorough with new vehicle orientation before we left with our new purchase. We woukd not hesitate to call with questions or concerns.
If you're going to buy a Subaru, work with Rod Israeli. - TwG
My wife and I recently purchased a car from Rod Israeli. I can't recommend him enough. Informative, down to earth, and straight forward, fair, and also fun to work with. Additionally, he was more than willing to go the extra mile. For instance, rather than trying to steer us into buying a car he had on the lot, he made certain to find the car with the features we wanted, even thought it was located at another dealer. Also, he spent well over 2 hours after delivery going over all the features and set up option so that my wife would be comfortable with her new car.
In sum while our experience at Don Miller was great, it was due in no small part to Rob;s involvement with our purchase.
Excellent service - PLPOCHERT
Eric has been terrific for the second time I have had my car serviced by him. He is polite, professional, and always has the answer I'm looking for. Great job Eric!
Great experience - Hzm54
Previous car purchase experiences were difficult, but Adam and Michael were friendly, knowledgeable and helpful, We never felt pushed or pressured. We would definitely return for another purchase!
Great car, great service - Lindsey
My fiancé and I purchased a 2016 Crosstrek last December, and we just love this car. It fits our lifestyle perfectly (and the AWD is great for Wisconsin winters). We had a wonderful experience with the folks at Don Miller West, and were impressed by the attentive, friendly service of the whole team, especially Charlie. John in the finance department was very easy to work with, and he made an effort to answer all of our questions in order to set us up with a package that suited our needs. Also, Steve was incredibly knowledgeable on the features of the car, and its optional features. We would definitely work with this dealership again.
Wonderful - Nana
Gary took the time to answer questions and show us all the bells and whistles. The experience of purchasing a new vehicle was a good one.
Service department - Unlucky
i am retracting my previous post on the review of the service department. Hopefully my sons next service appointment will go smoother that the first.
Poor customer service - Linda
I brought my car in for service December 21, 2015....I had a coupon for 15% off service and needed some work on my catalytic system. The service rep, Nick, called me late that same day to let me know the damages....I agreed to some of the repairs, not others, but the repair would take several days because they did not stock the parts. Nick quoted my repair price, and then stated that the additional 15% off discount would be applied when I picked up my vehicle. I returned on Dec 23 to pick up my car. I found that some unauthorized repairs had been made to my vehicle and I had been billed for them. In addition, the 15% discount was not applied. Of course no one with any authority was available because of the holiday. I had the choice of doing without my car for an additional 5 days, or pay and hope to correct the problem after the holidays. The man checking me out was able to give me a $200 discount (about half of what I was owed), and cancel one of the unauthorized charges. He assured me that the manager, Matt, would be able to help me. On December 26, I discussed this with Matt. He told me the unauthorized charges were "freebies" and that the charges had been deducted (massaged) from the other repairs. Regarding the discount, he would straighten all out, and that the remaining 15% would be placed back on my credit card. He said he would call me the following day, to follow up, but never did. Today I got my credit card bill. No surprise, this amount was not refunded.
Since the new owners have taken over this dealership, I have had some sketchy suggestions from the staff regarding repairs for items that are not really in need of replacement at the time. I have refused those suggestions and only purchased what I felt was necessary. I'm not sure if they are doing this to all customers, or only to ones they think they can scam. Repairs that were made were done well, and I have no complaint about that. I wish Gentile were still running the show....yes, the waiting room was atrocious, but I had trust in their word.
Great time with our WRX - WRX Jason
My experience with them was great, though I did have to go inside to get someone to talk to me, maybe I looked to young or not serious enough. We worked with Sean and things went smoothly. I test drove the car and set up an appointment to have my cars trade in value appraised and the next day I had agreed to purchase a 2015 Wrx. My wife and I have been loving it ever since, and we will be coming back to get a second one in a year or so!
Too big to care. - unimpressedrob
At the lot a sale person came out while I was looking at vehicles. Overpriced pre-owned. I asked what the price would be on a new 2016. He shot back with a figure approx. $1000 over MSRP. Then stood there playing pocket pool. So I left. Called looking for help and told of my experience. Was told someone would get back with a price from someone in sales. Then a voice mail and email from Sales manager Steve Krueger. A lot of bla bla We strive to....and very sorry. Was told to call him. Still no price. Called him, oh he's in a meeting, fine. Called again, "what is this regarding" well I'm calling Steve back. Still not put through. I emailed back ( because calling doesn't work). Then tried higher up the food chain to contact Grant GM. "can I pass a message along to Grant" No Price, run around. Then another email from Steve "I've never has trouble with guests getting ahold of me if they use the number I gave them and asked for me by name" Which I did 3 times so it's my fault I guess. Then an email from him with the price. Almost $2,000 more than the best price I had ball parked. We have purchased there before. Returning customers are nothing to them apparently. And with the kids starting to drive in a year then 3 years these vehicles will also not be purchased at Bergstrom. More than enough customers and car lots that choices in the area to purchase from are few so they don't need to care. This was the 2nd bad experience which is why we purchased our CX-5 at Holiday.
wont belp a customer with a problem - not satisfied
We had bought a Kia Sedona last April 2015 with an extended warranty, we came in the next day to cancel, ( we had 72 hours to cancel ), and it's been a year now and still we have an extended warranty payment, but no warranty. Nobody will help unless you will pay them!!!! They treat a lot of people like dirt.
Old school fail - unimpressedrob
Called to get a price on a new Subaru. Sales guy Ed " we don't give prices over the phone" Ok then thank you. Called back a couple days later she transferred me to a manager. He confirms that "no we don't give prices over the phone". I said ok but I don't drive 45 minutes just to get a quote. But they are one of the 2 closest dealers. Then I told him of an experience that someone else had there that was related to me. The couple was going to purchase a vehicle that day. They went to Gustman because they would not go to Bergstrom( I won't either ). The sales guy told them they couldn't afford new and tried to sell them a used. They insisted that they wanted to buy new that day. Wouldn't work with them. They walked out and bought a car elsewhere that day. So I said it doesn't sound like you guys want to sell any cars. The GM told me thank you for that input. No thank you for being uncaring and condescending ( F.O.) They want you to come in a give you the sales pitch while everyone has added an internet sales staff. Don't waste your time even calling here.