Santa fe - jared.stoll
Happy with our purchase of the 2017 Santa Fe. We were very happy with the whole test drive and purchase process. Our sales person was knowledgeable and helpful.
Overall Good Experience: Satisfaction After Confusion - moneypenny
I placed an order for my first Subaru, a 2017 Outback Touring, in July, and was pleased by the sales experience. The salesperson went out of his way to explain various options, and to make sure I was happy with my selections. There was absolutely no pressure to add options, and I was allowed to make several test drives before placing this order. I was, however, confused when I received only one of the production updates I'd been told to expect. When I called the dealership to ask when to expect delivery, Corey Knoelke hit the ball out of the park and provided exceptional customer service. After explaining the original salesperson was no longer available, he went out of his way to locate the car, and called me back immediately to say the car would be ready within a few days. At pick-up, he spent a long time explaining the car's features, and let me take one final test drive to make sure everything was satisfactory. Before finishing the transaction, I met with Brad Farris, who explained various maintenance packages so I could easily understand them, but did not pressure me to make an additional purchase. I felt that the employees I dealt with were primarily interested in making sure that I got the vehicle I wanted at a fair price. Thank you, Wilde Subaru!
new to madison - new to madison
Excellent Subaru dealer. Great professional service on our Outback. Just bought a used Impreza as well and salesperson Jim Alfano was very helpful. Honest as the day is long. Highly recommend.
Quick and easy - BOBGOODMANN
Had to replace a recalled part and was told an hour but was in and out in 30 minutes. Free soda too :) One of the few dealerships I have liked taking my car too.
Reliable Car, Reliable Dealer - AWD Dave
The Subaru is a great value. Really, the only AWD vehicles in this price range. Our sales rep., Don Ciardo, knows the vehicles. Smooth sailing through the lease with John Welke, the business mgr. A great buying experience. Our third new Subaru from Sommers.
Good words about Jim A. - petethe 4wheel drive guy
This is how new car purchasing should be. Jim welcomed me to Don Millers and made me feel at ease, while getting me quotes for my trades, yes, 2 of them. I was shown the vehicle that I wanted to purchase and offered a test drive without obligation. The whole experience was easy and I came away with a comprehensive knowledge of my complicated new car. Thanks Jim, I couldn't have done it without you. I felt that I had made new friends as well as bought a new vehicle.
Our new Subaru - Subielovers
Gary and Tony and Ericka were all very nice and helpful. Everyone at the dealership was too. We feel welcome every time we go back there.
Service department - Unlucky
i am retracting my previous post on the review of the service department. Hopefully my sons next service appointment will go smoother that the first.
Wrx ... Heck ya!! - Recon113
Quick service in buying a new car and our salesman Jim Madsen was awesome! No pressure and super helpful with explaining the cars features and recommending where to go for aftermarket stuff.
No Integrity, Lied to me and Damaged my Wheels - Ivan C
I took my Forester in with a hatch full of freshly powdercoated wheels and a trailer full of brand-new tires so Kocourek Subaru could mount the tires and perform a 4-wheel alignment.
I specifically stated to Cabel that the lugs may have anti-sieze on them, so when torquing the lug nuts care should be taken not to over-tighten. Cabel replied that they always use anti-sieze on the lugs anyway, and that my lug nuts would be tightened by hand.
While I was in the waiting area, Cabel approached and asked me to accompany him to the service area where my car was on the lift. He proceeded to show me that my engine was wet underneath, and told me the my "head gaskets were blown". He gave me an estimate of $2400 to replace them, and when I said I'd think about it and do some research, he became more urgent, describing scenarios of me being stranded on the side of the road because I didn't get the repair done as soon as possible, and extolling the virtues of having the job done by a "certified Subaru mechanic". I don't mind being informed of a potential problem, but after I decline the repair I don't like having to stand there and listen while my intelligence is insulted by an upsale. Turns out my head gaskets appear to be perfectly fine, a stuck return valve in the radiator cap was causing the coolant to overflow from the bottle and blow back onto the engine.
Back to the job being performed. I requested that my front wheels be adjusted to -1.5 degrees camber if possible, to improve the handling of the car. This they did, but I would have appreciated it if they'd told me that my wheels were rubbing the spring perches as a result.
After the job was done, I was given a printout of the alignment results and informed that the front left wheel was out of spec because the tie rod was rusted solid. Cabel said they could replace it while I waited for another $300, and the alignment could be finished. Otherwise it would cost me another $44.95 to have the toe adjusted later if I did the replacement myself. Most alignment shops will offer to complete the alignment for free after the part is replaced, or at least knock the price down for an incomplete job. Not Kocourek. Oh, and the steering wheel is very crooked after the alignment.
Today I removed the front left wheel to replaced the tie rod, and noticed that not only was there no trace of anti-sieze, but crescent-shaped gouge marks on the wheels around the lug nuts. The marks were a clear indication that the tech had simply hung the wheel on the hub and run the nuts on with an impact. There were metal shavings on the lugs as well. This upset me since Cabel expressly told me that the lug nuts would be tightened by hand. Now I have damaged wheels and lugs.
I replaced the tie rod today ($50 for premium parts and I know it was done right) and have an appointment scheduled with a tire shop to do the alignment. I can't imagine the damage that these neanderthals would have done if I'd let them go ahead and replace my head gaskets.
TL,DR Cabel lied to me, the alignment tech did a crap job and the guy who installed the wheels damaged them. I will never let Kocourek Subaru touch any of my cars again.
Too big to care. - unimpressedrob
At the lot a sale person came out while I was looking at vehicles. Overpriced pre-owned. I asked what the price would be on a new 2016. He shot back with a figure approx. $1000 over MSRP. Then stood there playing pocket pool. So I left. Called looking for help and told of my experience. Was told someone would get back with a price from someone in sales. Then a voice mail and email from Sales manager Steve Krueger. A lot of bla bla We strive to....and very sorry. Was told to call him. Still no price. Called him, oh he's in a meeting, fine. Called again, "what is this regarding" well I'm calling Steve back. Still not put through. I emailed back ( because calling doesn't work). Then tried higher up the food chain to contact Grant GM. "can I pass a message along to Grant" No Price, run around. Then another email from Steve "I've never has trouble with guests getting ahold of me if they use the number I gave them and asked for me by name" Which I did 3 times so it's my fault I guess. Then an email from him with the price. Almost $2,000 more than the best price I had ball parked. We have purchased there before. Returning customers are nothing to them apparently. And with the kids starting to drive in a year then 3 years these vehicles will also not be purchased at Bergstrom. More than enough customers and car lots that choices in the area to purchase from are few so they don't need to care. This was the 2nd bad experience which is why we purchased our CX-5 at Holiday.
Great Dealership! Both Sales and Service are Excellent! - SubaruLovers
We have been doing business here for years and have never been disappointed. Honest, friendly and straight forward in all their dealings with us. Best dealership around!
Lost Faith - TIRED OF LIES
Customer service is horrible. I have been 2 months still trying to get my car licensed. They do not know which end is up. Had to take care of myself by going direct to Subaru!! And not even an apology just excuses and lies.
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