Made it so simple! - staciek
Thank you so much, Alex Absalon. He made this buying experience so easy and I got exactly what I wanted without the "pushiness." I had to come in multiple times to drive multiple cars and he was always available and helpful. When I finally made the decision, he took control and made it so simple. Jim Abeyta is always a delight to work with too! The financial part is not so much fun but he is so charming and easy to work with. Great team. Thanks everyone for your help!!
Good Experience - oldbobc
It was a pleasure to work with w sales person who knows the product as well as Jackie.
she answered every one of my questions fully, clearly and without hesitation. Her forthright presentation inspired confidence in her knowledge.
Jim Alfano - Amy
Jim is not your average car salesman. He goes above and beyond! He's detail oriented and will make sure you're happy with your purchase. Buy a car from him!
Super Salesperson and Service - B & D
Any one considering purchasing a vehicle must visit Don Miller East and ask to speak directly to salesperson Rod Israeli.
It was time to trade in our 2001 Subaru Forester. We called Don Miller East and the person with whom we were connected introduced himself as Rod Israeli, followed by "how may I help you". As we are in our 80's we were looking for an older model Subaru Forester. Rod not only was very knowledgeable but clearly and respectfully understood our request. The good news was that he had a one owner 2008 Subaru Forester on the lot, would we be interested in seeing it.
We live 72 miles northwest of Madison and asked if he could possible take the car to the dealership on the west side as it was closer. Yes, he would and set up an appointment for that same day. He also gave us his personal cellphone number to call if necessary.
Rod was there to greet us and the vehicle he presented was exactly what we were looking for. Our son, who accompanied us, was encouraged to look under the hood and crawl under the car. Rod answered all questions to our satisfaction and understanding.
We took the car for the test drive with me (85 yr old female) at the wheel. Rod very gently and precisely guided me as I maneuvered the busy streets of Madison. "at the next stoplight take a left" or "take a right at the next stoplight. You may turn on a red light if there is no car coming". Again he asked if we had any questions or concerns. He also asked how the car "felt".
We were totally satisfied with the condition of the car and the explained warranty provided. We were allowed "privacy space" and time to personally discuss what to do, and decided to purchase it immediately. Unfortuneatly we did not have the title of our car with us but Rod explained that all the financial and legal paperwork necessary to confirm ownership could be done that day. The sale had to be processed at the east location but were able to follow Rod with no difficulty.
As our car was being test driven and examined, Rod offered us and our son a choice of liquid beverages while we waited. At all times the questions that Tom had were addressed very respectfully. Rod explained that with a small deposit they would hold the car until we returned with the title. Meanwhile other personnel introduced themselves (John M) and visited with us.
After necessary paperwork and financial arrangements were completed, an appointment was made with Jason Syens for a time convenient for us to bring the title and make the payment. It was explained that the new title would be mailed to us.
Friday the thirteenth was our lucky day. Rod again was there to greet us; we finalized the purchase, license plates were transferred, all personal belongings were put in our 'new' car. More questions and answers were addressed, and before we left the lot Rod told us to enjoy the car and to call him personally if necessary.
We could not have been treated more respectfully and honestly; the vehicle is in better condition that we had dreamed of; and it loves its new home in our garage. Thank you Rod Israeli. We highly recommend him and Don Miller East.
L & D Sprecher
After driving 280 miles, the buying part was great. - gglake
They were waiting for me when I got there after driving 280 miles. The paper work went
smoothly and allowed me plenty of time to get close to home before dark. Since I'm 83,
this was a big thing for me.
Personal Service - madtown
We were coming from out of town to purchase and let Molly and Alex know ahead of time that we had a tight schedule to work with. Molly was very prompt, taking the time to answer all of my questions (and there were many). When we were introduced to Alex he was thorough and professional right from the start; communicating regularly through phone and email to make sure we were set by the time we arrived at the dealership. We arrived on what was clearly a busy day and though Alex had a lot going on he made sure to keep us informed touching base regularly with updates until our scheduled time. When we did meet with him he took the time to fully explain everything in an honest, straight forward manner which I appreciated. Buying a new vehicle is a time consuming process but Alex made it seamless and his follow-up after the sale was prompt. I would highly recommend purchasing a vehicle from Sommer's; both Molly and Alex were phenomenal to work with. We will definitely be going back.
Our new Subaru - Subielovers
Gary and Tony and Ericka were all very nice and helpful. Everyone at the dealership was too. We feel welcome every time we go back there.
8-Point Buck Was No Mirage - Thanks, Cliff Wall Staff - Mirage-to-Mazda John
Loved my 2015 Mitsubishi Mirage, but State Farm totaled it after a hit with an 8-point buck. No broken glass, no airbags deployed, and I walked away just fine. I'd drive another one, but State Farm went low for replacement cost.
Enter George Schoneman, who sold me the Mirage. George encouraged me to contest State Farm's offer, sent some 2015 Mirage price comparables he found, and ultimately State Farm raised their payout to me by $2,000.
Cliff Wall Subaru Mazda Mitsubishi was a great help through 2 weeks of insurance and replacement. I picked up a 2013 Mazda3 iSport with George's assistance -- a very nice car.
Purchasing extended coverage for my 2017 Outback - Roxanne's 2017 Outback
The staff in the business office has been very friendly and efficient in helping me with setting up my extended coverage. Great people to work with!!!
Making Miracles Happen - Jasmine Wieser
La Crosse had a terrible snow fall that literally killed my car. While I was on my way to work my car died. Know I know a little about cars and my old car was not worth saving. One thing let to another I had my car stuck and a borrowed car in my possession. Ken removed my old car and car pooled so I could return the borrowed car. What started out as a terrible car problem for me ended with the biggest smile on my face. I couldn't have asked for a better experience!
Awesome! - WRXDad
I had a great car buying experience with Kenosha Subaru. Not only were they understanding of my situation with the VW TDI that I was waiting to sell back but they held a car for me which turned out being well over 2+ months! I'm not sure of to many other dealerships that would hold a vehicle which they could sell in 1 day..it was a WRX by the way :). No haggling on the price needed and the customer service was superb! My wife is up next to purchase her car from here and we know it will be a great experience.
No Integrity, Lied to me and Damaged my Wheels - Ivan C
I took my Forester in with a hatch full of freshly powdercoated wheels and a trailer full of brand-new tires so Kocourek Subaru could mount the tires and perform a 4-wheel alignment.
I specifically stated to Cabel that the lugs may have anti-sieze on them, so when torquing the lug nuts care should be taken not to over-tighten. Cabel replied that they always use anti-sieze on the lugs anyway, and that my lug nuts would be tightened by hand.
While I was in the waiting area, Cabel approached and asked me to accompany him to the service area where my car was on the lift. He proceeded to show me that my engine was wet underneath, and told me the my "head gaskets were blown". He gave me an estimate of $2400 to replace them, and when I said I'd think about it and do some research, he became more urgent, describing scenarios of me being stranded on the side of the road because I didn't get the repair done as soon as possible, and extolling the virtues of having the job done by a "certified Subaru mechanic". I don't mind being informed of a potential problem, but after I decline the repair I don't like having to stand there and listen while my intelligence is insulted by an upsale. Turns out my head gaskets appear to be perfectly fine, a stuck return valve in the radiator cap was causing the coolant to overflow from the bottle and blow back onto the engine.
Back to the job being performed. I requested that my front wheels be adjusted to -1.5 degrees camber if possible, to improve the handling of the car. This they did, but I would have appreciated it if they'd told me that my wheels were rubbing the spring perches as a result.
After the job was done, I was given a printout of the alignment results and informed that the front left wheel was out of spec because the tie rod was rusted solid. Cabel said they could replace it while I waited for another $300, and the alignment could be finished. Otherwise it would cost me another $44.95 to have the toe adjusted later if I did the replacement myself. Most alignment shops will offer to complete the alignment for free after the part is replaced, or at least knock the price down for an incomplete job. Not Kocourek. Oh, and the steering wheel is very crooked after the alignment.
Today I removed the front left wheel to replaced the tie rod, and noticed that not only was there no trace of anti-sieze, but crescent-shaped gouge marks on the wheels around the lug nuts. The marks were a clear indication that the tech had simply hung the wheel on the hub and run the nuts on with an impact. There were metal shavings on the lugs as well. This upset me since Cabel expressly told me that the lug nuts would be tightened by hand. Now I have damaged wheels and lugs.
I replaced the tie rod today ($50 for premium parts and I know it was done right) and have an appointment scheduled with a tire shop to do the alignment. I can't imagine the damage that these neanderthals would have done if I'd let them go ahead and replace my head gaskets.
TL,DR Cabel lied to me, the alignment tech did a crap job and the guy who installed the wheels damaged them. I will never let Kocourek Subaru touch any of my cars again.
Too big to care. - unimpressedrob
At the lot a sale person came out while I was looking at vehicles. Overpriced pre-owned. I asked what the price would be on a new 2016. He shot back with a figure approx. $1000 over MSRP. Then stood there playing pocket pool. So I left. Called looking for help and told of my experience. Was told someone would get back with a price from someone in sales. Then a voice mail and email from Sales manager Steve Krueger. A lot of bla bla We strive to....and very sorry. Was told to call him. Still no price. Called him, oh he's in a meeting, fine. Called again, "what is this regarding" well I'm calling Steve back. Still not put through. I emailed back ( because calling doesn't work). Then tried higher up the food chain to contact Grant GM. "can I pass a message along to Grant" No Price, run around. Then another email from Steve "I've never has trouble with guests getting ahold of me if they use the number I gave them and asked for me by name" Which I did 3 times so it's my fault I guess. Then an email from him with the price. Almost $2,000 more than the best price I had ball parked. We have purchased there before. Returning customers are nothing to them apparently. And with the kids starting to drive in a year then 3 years these vehicles will also not be purchased at Bergstrom. More than enough customers and car lots that choices in the area to purchase from are few so they don't need to care. This was the 2nd bad experience which is why we purchased our CX-5 at Holiday.
Poor service - Perry888
Poor and offensive service from sales manager and our family loves Subaru car , very sad but we will be looking elsewhere never again gustman
Feeling screwed... - Barb B
We bought a 2014 Subaru Outback in September. Our salesman was very nice, but unfortunately, employees only seem to last about 3 months there. I specifically asked if the vehicle had ever been in an accident. I was shown a Carfax, and told it hadn't been. About two weeks later, I was washing the car and noticed that a piece of the wheel well/fender was loose. My husband ran down to the local body shop, thinking that a clip needed to be replaced. We found out that there was underbody damage. The estimate came to over $800.00. Now this vehicle, supposedly had a safety check and oil change. That would have required it to have been put on a hoist. The damage had to have been seen, as somebody had attempted to do a repair with Bondo. We stopped by the dealership to talk to them about it. The Subaru manager was conveniently not available, but would call us the next day. We waited a week and called them. The manager basically said it was not their problem and weren't interested in helping to resolve the issue. We are not feeling the Subaru love here.... We have filed a complaint with the Subaru main office. We love our two Subaru's, but we will never, ever use this dealership again.
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