great job - dhanson34
everything was well done I would go back again and again for more work to be done on my Subaru again job well done good bye
Easy to work with - Yellowfit
Came home from vacation with an immediate need for a new car. Found a low mile Toyta Fit here that looked like it would meet my needs. Drove a few others to be sure, but this was the one. Jim worked with me to make it happen in a day. Easy financing through Summit credit union on site as well.
Tucson Owner - bmartinsp
Had to make a wiide and far search to find the vehicle that we wanted in Omaha, NE. Beyond the routine in pleasing us. The second Hyundai we have bought from Jeff Krause.
New Forester , awesome 2018 - Mark Runyan
Michael Frank greeted me the day I came and the easiest car purchase I ever made started. I spent 15 minutes with Michael on day one. My second day we did a test drive and discussed terms and my trade in. I met Terrance Caldwell this visit as well for about 1 hour total. The 3rd day a Saturday the deal was in the bag but I expected at least 2 or 3 hours. Michael met me at the door and 15 minutes later I was at Terrances,s desk. Thirty five minutes later I out the door keys in hand. The staff was super polite and helpful. The paper work was a breeze , Terrance explained everything and with no drama I have a great vehicle for $3000 less then sticker price.
First Subaru after many Hondas - zipzoom
I was never unhappy with the local Honda dealers in my area.
My Lease came due and Honda didn't have a car that check all my want/needs boxes.
So began the search.
When I visited Don Miller East Subaru, I was greeted by April , she totally rocked it.
She could answer all my technical questions with technical answers instead of the usual sales BS.
She listened to what I was looking for and made two suggestions. We took both cars for a test drive that covered all the different traffic and driving situation I deal with every day. When I decided on a car, she explained the difference between the trim levels including all the wonderful safety features now available. Once I decided on a trim level we got down to business. April provided very clear cut information about my financing/leasing options which made the decision process easy.
At one point I had a few minutes to check out the Service Dept. it was very clean. I'm a very particular person when it comes to servicing my car. The service staff member I spoke with was understanding / willing to work with me. Overall my experience at Don Miller East Subaru was pleasant, comfortable, and fun (April made the hole experience fun).
Professional - Craig Carr
I found the experience of buying a new car at your dealership outstanding. All of my questions were answered and there was not any high pressure sales tactics.
Subaru Impreza 2017 - etshaver15
I came in during the week looking for a Subaru Impreza Sport-White. They didn't have any in stock, but as soon as I walked in the door I was greeted by multiple people and within 5 minutes I had someone to talk to let them know exactly what I was looking for. We sat down, discussed my options and was told it would be about 1 week before the car would be in. It was less than that, and I picked up my beautiful new Impreza and have been loving it ever since. The staff is great, and they are very accommodating.
Top Reviewed Specialists At This Dealership
Sales & Leasing
Our new Subaru - Subielovers
Gary and Tony and Ericka were all very nice and helpful. Everyone at the dealership was too. We feel welcome every time we go back there.
My only fun car purchase in 15 years - forestguy3
After deciding the car I wanted was at Chilson's, I contacted them and was responded to by Mark. We communicated over a few days and I was assured he could transfer my out-of-state plates and take care of me. I went up an afternoon in an 'at last' break in the weather and spent the night. Caught Mark at opening at 9 and test-drove and approved the car. Finished the last bits of paperwork that were needed after having already given him info on-line. Jeanne checked me out. Jeanne and Mark were both zero-pressure easy-going pleasant to work with and got me on the road home by 10:30. Snowy hills and a pretty quiet highway in a great new car made the 4.5 hour cruise home almost like the icing on the cake. Got south of Madison before 2pm so that was wonderful. Just a little mist the last half-hour of the trip.
No wonder ford dumped them - Jeffkoby
Dahl Automotive you have seen me for the last time. Quick lane....... Really??? Truck in before 8 am it's now 10:32 for an oil change and tire rotation. Not ready yet. They say they put it in the wrong lift wow 0 confidence in this place. Update.... 1040 almost 3 hrs. Supposedly checked alignment..it was good funny last oil check I had serious problems that needed addressing. Did they look this time or were they trying to screw me last time??? Checked air pressure in tires all were 60# problem is the tires say they should be 80# told them I was going on a trip had 5th wheel hitch in box. Did they even do the oil change??? First it took so long because they put it on the wrong hoist then they had someone call in sick. Absolutely last time I'll go there even though I have the extended warranty Brenengen here I come
Excellent Service - irishgem1972
The staff at Koucrek is awesome! They take always meet my needs, and keep me on the road. Service is always friendly and professional. They take time to answer my questions and get to know me.
Damaged my vehicle - WRXgirl
I took my 2015 WRX here for an oil change and to fix a recall. When my fiancé picked it up and got it home the next day, I immediately noticed damage to the front bumper. It looked like it was scraped pretty bad. On top of that, the had attempted to paint it WITH THE WRONG PAINT COLOR. We called immediately and brought it back in. They told us they started to repair it because that's what they thought they were fixing. They also coincidentally lost the intake paperwork on my car, stating the condition of the vehicle and the work I asked to be performed. After getting I'm contact with Subaru of America, and them contacting the dealership, the dealership basically admitted it. Stated that they didn't have enough time to fix it and that they would not be handling it anymore. That I really basically a risk you take when you bring your car on for service. That was completely unacceptable, and even though they are 15 minutes from my home I will NEVER step foot in that dealership again.
I had a stunningly very poor sales experience here - TickedOffInRockford
I was seriously disappointed in my experience at this dealership... pressure tactics so rude and uncomfortable I refuse to buy from them! This was a situation where a Ford dealership took in a Subaru as a trade-in, but all of the dealerships in their network could sell the used car. I had an initial discussion at the Ford dealership that went well, but I wanted to see if their Subaru dealership could Subaru Certify the vehicle and offer a better warranty. I expected a great experience because I'm a loyal Subaru driver, but when the Subaru sales manager learned that I was not ready to buy that first time I met with them at this dealership in Janesville and that I was going back to the Ford dealership for another discussion now that I understood my options, the sales manager suddenly turned brash and angry and turned to degrading pressure tactics to try to get me to buy right then. I was so angry at his dramatic turn in personal style and rudeness, I determined that if I buy the Subaru (very likely, but I'm not yet sure it's the right time for me to by any car yet), I will do so at the Ford dealership despite the fact I could get a better warranty for free from the Subaru dealership because of its existing Certified Subaru status... now that's what happens when a customer feels the love has gone out the window, if it ever existed at all. I'm happy with my choice to buy from the Ford dealership because I know with a well-maintained Subaru that warranty is likely not going to be needed.
I trust God will take care of this situation and help the sales team to learn from their mistakes. Trust and integrity trump price.
Poor service - Perry888
Poor and offensive service from sales manager and our family loves Subaru car , very sad but we will be looking elsewhere never again gustman
Too big to care. - unimpressedrob
At the lot a sale person came out while I was looking at vehicles. Overpriced pre-owned. I asked what the price would be on a new 2016. He shot back with a figure approx. $1000 over MSRP. Then stood there playing pocket pool. So I left. Called looking for help and told of my experience. Was told someone would get back with a price from someone in sales. Then a voice mail and email from Sales manager Steve Krueger. A lot of bla bla We strive to....and very sorry. Was told to call him. Still no price. Called him, oh he's in a meeting, fine. Called again, "what is this regarding" well I'm calling Steve back. Still not put through. I emailed back ( because calling doesn't work). Then tried higher up the food chain to contact Grant GM. "can I pass a message along to Grant" No Price, run around. Then another email from Steve "I've never has trouble with guests getting ahold of me if they use the number I gave them and asked for me by name" Which I did 3 times so it's my fault I guess. Then an email from him with the price. Almost $2,000 more than the best price I had ball parked. We have purchased there before. Returning customers are nothing to them apparently. And with the kids starting to drive in a year then 3 years these vehicles will also not be purchased at Bergstrom. More than enough customers and car lots that choices in the area to purchase from are few so they don't need to care. This was the 2nd bad experience which is why we purchased our CX-5 at Holiday.
Subaru Sales Consultant
Schlossmann Subaru City of Milwaukee
Sales & Leasing Consultant
Dahl Hyundai Mazda Subaru