Excellent!!! Superior!! - Skstrong
Geno was a great salesman and Dahl's service was excellent!!! Very happy and enjoyed their work!! I highly recommend anyone to go there for all their vehicle needs!!
I recommend Alex - Anthony
Alex Korotko is the guy to work with here. Subaru sells itself, it's the responsiveness and expertise of the sales associate that makes the difference. Alex is experienced, knowledgable and a pleasure to work with. We are thrilled with our 2017 Outback and happy that Alex was the guy who greeted us when we arrived for our first visit to Wilde Subaru.
Eddie Bittar is a top notch sales rep! - Greenmax88
My experience was great at Subaru east. Eddie Bittar was who I delt with and he was a stand up sales man! He walked me through my vehicle and even followed up with me to make sure everything was going smoothly. A real nice guy. I would definitely go back to Eddie for my next vehicle
Excellent! - richardswatek
Excellent work at a fair price! I have been so impressed I purchased a new car for my wife from FIZ, could not be more pleased. Plus they are Dog Friendly, Woof.
Our experience was excellent. - Dickl
Our whole experience was excellent. York Bleyer was our sales representative and did a great job. We traded in our used Outback for a new Forester. York did a terrific job of explaining the vehicle and helping us with the new technology. We would highly recommend Don Miller Subaru West and would recommend York Bleyer to our friends and neighbors.
Reliable Car, Reliable Dealer - AWD Dave
The Subaru is a great value. Really, the only AWD vehicles in this price range. Our sales rep., Don Ciardo, knows the vehicles. Smooth sailing through the lease with John Welke, the business mgr. A great buying experience. Our third new Subaru from Sommers.
Our new Subaru - Subielovers
Gary and Tony and Ericka were all very nice and helpful. Everyone at the dealership was too. We feel welcome every time we go back there.
Service department - Unlucky
i am retracting my previous post on the review of the service department. Hopefully my sons next service appointment will go smoother that the first.
Excellent buying experience - 1943carguy
Everyone we dealt with was professional and answered all of our questions. Our salesman went over all of the features of the car very thoroughly.
No Integrity, Lied to me and Damaged my Wheels - Ivan C
I took my Forester in with a hatch full of freshly powdercoated wheels and a trailer full of brand-new tires so Kocourek Subaru could mount the tires and perform a 4-wheel alignment.
I specifically stated to Cabel that the lugs may have anti-sieze on them, so when torquing the lug nuts care should be taken not to over-tighten. Cabel replied that they always use anti-sieze on the lugs anyway, and that my lug nuts would be tightened by hand.
While I was in the waiting area, Cabel approached and asked me to accompany him to the service area where my car was on the lift. He proceeded to show me that my engine was wet underneath, and told me the my "head gaskets were blown". He gave me an estimate of $2400 to replace them, and when I said I'd think about it and do some research, he became more urgent, describing scenarios of me being stranded on the side of the road because I didn't get the repair done as soon as possible, and extolling the virtues of having the job done by a "certified Subaru mechanic". I don't mind being informed of a potential problem, but after I decline the repair I don't like having to stand there and listen while my intelligence is insulted by an upsale. Turns out my head gaskets appear to be perfectly fine, a stuck return valve in the radiator cap was causing the coolant to overflow from the bottle and blow back onto the engine.
Back to the job being performed. I requested that my front wheels be adjusted to -1.5 degrees camber if possible, to improve the handling of the car. This they did, but I would have appreciated it if they'd told me that my wheels were rubbing the spring perches as a result.
After the job was done, I was given a printout of the alignment results and informed that the front left wheel was out of spec because the tie rod was rusted solid. Cabel said they could replace it while I waited for another $300, and the alignment could be finished. Otherwise it would cost me another $44.95 to have the toe adjusted later if I did the replacement myself. Most alignment shops will offer to complete the alignment for free after the part is replaced, or at least knock the price down for an incomplete job. Not Kocourek. Oh, and the steering wheel is very crooked after the alignment.
Today I removed the front left wheel to replaced the tie rod, and noticed that not only was there no trace of anti-sieze, but crescent-shaped gouge marks on the wheels around the lug nuts. The marks were a clear indication that the tech had simply hung the wheel on the hub and run the nuts on with an impact. There were metal shavings on the lugs as well. This upset me since Cabel expressly told me that the lug nuts would be tightened by hand. Now I have damaged wheels and lugs.
I replaced the tie rod today ($50 for premium parts and I know it was done right) and have an appointment scheduled with a tire shop to do the alignment. I can't imagine the damage that these neanderthals would have done if I'd let them go ahead and replace my head gaskets.
TL,DR Cabel lied to me, the alignment tech did a crap job and the guy who installed the wheels damaged them. I will never let Kocourek Subaru touch any of my cars again.
Too big to care. - unimpressedrob
At the lot a sale person came out while I was looking at vehicles. Overpriced pre-owned. I asked what the price would be on a new 2016. He shot back with a figure approx. $1000 over MSRP. Then stood there playing pocket pool. So I left. Called looking for help and told of my experience. Was told someone would get back with a price from someone in sales. Then a voice mail and email from Sales manager Steve Krueger. A lot of bla bla We strive to....and very sorry. Was told to call him. Still no price. Called him, oh he's in a meeting, fine. Called again, "what is this regarding" well I'm calling Steve back. Still not put through. I emailed back ( because calling doesn't work). Then tried higher up the food chain to contact Grant GM. "can I pass a message along to Grant" No Price, run around. Then another email from Steve "I've never has trouble with guests getting ahold of me if they use the number I gave them and asked for me by name" Which I did 3 times so it's my fault I guess. Then an email from him with the price. Almost $2,000 more than the best price I had ball parked. We have purchased there before. Returning customers are nothing to them apparently. And with the kids starting to drive in a year then 3 years these vehicles will also not be purchased at Bergstrom. More than enough customers and car lots that choices in the area to purchase from are few so they don't need to care. This was the 2nd bad experience which is why we purchased our CX-5 at Holiday.
Great Dealership! Both Sales and Service are Excellent! - SubaruLovers
We have been doing business here for years and have never been disappointed. Honest, friendly and straight forward in all their dealings with us. Best dealership around!
Lost Faith - TIRED OF LIES
Customer service is horrible. I have been 2 months still trying to get my car licensed. They do not know which end is up. Had to take care of myself by going direct to Subaru!! And not even an apology just excuses and lies.
Sales & Leasing Consultant
Dahl Hyundai Mazda Subaru
Subaru Sales Consultant
Schlossmann Subaru City of Milwaukee