Excellent - Jodyhutton
They were very attentive to my needs. Martha made every effort to find the vehicle that I was looking for . Thanks to Martha for making it an enjoyable experiences
Very helpful, friendly & professional - Erin
I purchased a Kia back in 2013 and returned to purchase an Elantra this year, because the quality of service was exactly what I was looking for. I would recommend Kyle Dulek as a consultant, because he is helpful and friendly. Very professional staff at Dahl, and I'm loving my new car!
Corey at Wilde Subaru did a great job - Alex
Corey was very helpful and courteous as we purchased our first new car in 21 years.
I would recommend Wilde Subarau and Corey in particular.
Stress less car buying experience - gardener
Jim Alfano sold us a car today. Great experience, thorough and careful explanations by Jim. We got a good deal and are very happy with our purchase.
willing to work within your budget - Chad M Haanen
Rod Israeli heard me out about my finances and he stayed way past business hours with me to make a deal work within my budget with a car that I, so far, very much enjoy. I didn't feel pressured or intimidated and felt comfortable asking questions.
Purchased a car at Sommer's - Linda Allen
I bought a Legacy at Sommer's and the salesman, Alex, really knew the in's and outs of the car. He was accommodating and not pushy. I told him my needs and wants and he was able to find me the car I needed very quickly. When there was a concern inside my car after I purchased it, He was able to set up my service in a timely fashion.
Our new Subaru - Subielovers
Gary and Tony and Ericka were all very nice and helpful. Everyone at the dealership was too. We feel welcome every time we go back there.
8-Point Buck Was No Mirage - Thanks, Cliff Wall Staff - Mirage-to-Mazda John
Loved my 2015 Mitsubishi Mirage, but State Farm totaled it after a hit with an 8-point buck. No broken glass, no airbags deployed, and I walked away just fine. I'd drive another one, but State Farm went low for replacement cost.
Enter George Schoneman, who sold me the Mirage. George encouraged me to contest State Farm's offer, sent some 2015 Mirage price comparables he found, and ultimately State Farm raised their payout to me by $2,000.
Cliff Wall Subaru Mazda Mitsubishi was a great help through 2 weeks of insurance and replacement. I picked up a 2013 Mazda3 iSport with George's assistance -- a very nice car.
My only fun car purchase in 15 years - forestguy3
After deciding the car I wanted was at Chilson's, I contacted them and was responded to by Mark. We communicated over a few days and I was assured he could transfer my out-of-state plates and take care of me. I went up an afternoon in an 'at last' break in the weather and spent the night. Caught Mark at opening at 9 and test-drove and approved the car. Finished the last bits of paperwork that were needed after having already given him info on-line. Jeanne checked me out. Jeanne and Mark were both zero-pressure easy-going pleasant to work with and got me on the road home by 10:30. Snowy hills and a pretty quiet highway in a great new car made the 4.5 hour cruise home almost like the icing on the cake. Got south of Madison before 2pm so that was wonderful. Just a little mist the last half-hour of the trip.
Sales Staff - Awesomely Happy
Sales staff was super knowledgeable. They were very friendly and answered all of my questions. I was offered several options for financing that helped to fit my budget. I would highly recommend Dahl Ford!
Awesome! - WRXDad
I had a great car buying experience with Kenosha Subaru. Not only were they understanding of my situation with the VW TDI that I was waiting to sell back but they held a car for me which turned out being well over 2+ months! I'm not sure of to many other dealerships that would hold a vehicle which they could sell in 1 day..it was a WRX by the way :). No haggling on the price needed and the customer service was superb! My wife is up next to purchase her car from here and we know it will be a great experience.
No Integrity, Lied to me and Damaged my Wheels - Ivan C
I took my Forester in with a hatch full of freshly powdercoated wheels and a trailer full of brand-new tires so Kocourek Subaru could mount the tires and perform a 4-wheel alignment.
I specifically stated to Cabel that the lugs may have anti-sieze on them, so when torquing the lug nuts care should be taken not to over-tighten. Cabel replied that they always use anti-sieze on the lugs anyway, and that my lug nuts would be tightened by hand.
While I was in the waiting area, Cabel approached and asked me to accompany him to the service area where my car was on the lift. He proceeded to show me that my engine was wet underneath, and told me the my "head gaskets were blown". He gave me an estimate of $2400 to replace them, and when I said I'd think about it and do some research, he became more urgent, describing scenarios of me being stranded on the side of the road because I didn't get the repair done as soon as possible, and extolling the virtues of having the job done by a "certified Subaru mechanic". I don't mind being informed of a potential problem, but after I decline the repair I don't like having to stand there and listen while my intelligence is insulted by an upsale. Turns out my head gaskets appear to be perfectly fine, a stuck return valve in the radiator cap was causing the coolant to overflow from the bottle and blow back onto the engine.
Back to the job being performed. I requested that my front wheels be adjusted to -1.5 degrees camber if possible, to improve the handling of the car. This they did, but I would have appreciated it if they'd told me that my wheels were rubbing the spring perches as a result.
After the job was done, I was given a printout of the alignment results and informed that the front left wheel was out of spec because the tie rod was rusted solid. Cabel said they could replace it while I waited for another $300, and the alignment could be finished. Otherwise it would cost me another $44.95 to have the toe adjusted later if I did the replacement myself. Most alignment shops will offer to complete the alignment for free after the part is replaced, or at least knock the price down for an incomplete job. Not Kocourek. Oh, and the steering wheel is very crooked after the alignment.
Today I removed the front left wheel to replaced the tie rod, and noticed that not only was there no trace of anti-sieze, but crescent-shaped gouge marks on the wheels around the lug nuts. The marks were a clear indication that the tech had simply hung the wheel on the hub and run the nuts on with an impact. There were metal shavings on the lugs as well. This upset me since Cabel expressly told me that the lug nuts would be tightened by hand. Now I have damaged wheels and lugs.
I replaced the tie rod today ($50 for premium parts and I know it was done right) and have an appointment scheduled with a tire shop to do the alignment. I can't imagine the damage that these neanderthals would have done if I'd let them go ahead and replace my head gaskets.
TL,DR Cabel lied to me, the alignment tech did a crap job and the guy who installed the wheels damaged them. I will never let Kocourek Subaru touch any of my cars again.
Too big to care. - unimpressedrob
At the lot a sale person came out while I was looking at vehicles. Overpriced pre-owned. I asked what the price would be on a new 2016. He shot back with a figure approx. $1000 over MSRP. Then stood there playing pocket pool. So I left. Called looking for help and told of my experience. Was told someone would get back with a price from someone in sales. Then a voice mail and email from Sales manager Steve Krueger. A lot of bla bla We strive to....and very sorry. Was told to call him. Still no price. Called him, oh he's in a meeting, fine. Called again, "what is this regarding" well I'm calling Steve back. Still not put through. I emailed back ( because calling doesn't work). Then tried higher up the food chain to contact Grant GM. "can I pass a message along to Grant" No Price, run around. Then another email from Steve "I've never has trouble with guests getting ahold of me if they use the number I gave them and asked for me by name" Which I did 3 times so it's my fault I guess. Then an email from him with the price. Almost $2,000 more than the best price I had ball parked. We have purchased there before. Returning customers are nothing to them apparently. And with the kids starting to drive in a year then 3 years these vehicles will also not be purchased at Bergstrom. More than enough customers and car lots that choices in the area to purchase from are few so they don't need to care. This was the 2nd bad experience which is why we purchased our CX-5 at Holiday.
Poor service - Perry888
Poor and offensive service from sales manager and our family loves Subaru car , very sad but we will be looking elsewhere never again gustman
Feeling screwed... - Barb B
We bought a 2014 Subaru Outback in September. Our salesman was very nice, but unfortunately, employees only seem to last about 3 months there. I specifically asked if the vehicle had ever been in an accident. I was shown a Carfax, and told it hadn't been. About two weeks later, I was washing the car and noticed that a piece of the wheel well/fender was loose. My husband ran down to the local body shop, thinking that a clip needed to be replaced. We found out that there was underbody damage. The estimate came to over $800.00. Now this vehicle, supposedly had a safety check and oil change. That would have required it to have been put on a hoist. The damage had to have been seen, as somebody had attempted to do a repair with Bondo. We stopped by the dealership to talk to them about it. The Subaru manager was conveniently not available, but would call us the next day. We waited a week and called them. The manager basically said it was not their problem and weren't interested in helping to resolve the issue. We are not feeling the Subaru love here.... We have filed a complaint with the Subaru main office. We love our two Subaru's, but we will never, ever use this dealership again.
Dahl Hyundai Mazda Subaru
Subaru Sales Consultant
Schlossmann Subaru City of Milwaukee
Sales & Leasing Consultant