Geno was great to work with! - mafadness
Geno gave us plenty of time to discuss the decision in private and was never pushy. All in all it was a great experience and we would recommend Dahl to others for new car buying.
Choose Mike Frank at Wilde - Phototrekking
My husband and I went to Wilde yesterday to check out the Subaru Outback because I was in need of a car. We were fortunate to have Mike Frank greet us and let us take the car for a test drive. Everyone we met at the dealership was friendly and knowledgeable. We ended up buying the Outback and my husband said this experience had been the best one he's ever had when shopping for a car.
Above and beyond service - irishsons3
I was recently in for an oil change on my 2016 Subaru. While I waited, I went to look for the salesperson I had worked with in May. My salesperson was on vacation for a week, but another salesperson, Dan Young, was sharing his office.
I explained to Dan that I hadn't been able to sync my Homelink on my Subaru in order to remotely open my garage doors using the buttons by the mirror. He took my remote to a service person who said he thought he had fixed it. Dan gave me his business card and said if it didn't work, to call him.
It didn't work so I called Dan and left a message. After work, Dan came to my house and we worked together to get it working! He took his time, reading the manual and explaining it to me. He did not have to do this, but I really appreciated it. Congratulations to Dan Young for continuing the wonderful service I have always gotten from Don Miller. I have bought 4 cars from you and will never go anywhere else!
Great experience purchasing 2017 outback - Dave Vanness
We purchased a Subaru Tribeca from Don Miller East about 10 years ago, and having them as our local dealership was a wonderful experience. Happy we decided to go back for our next Subaru (a 2017 outback limited). I worked with Dean in the Internet sales department and got a fantastic quote. Really enjoyed my salesman, Rod – very helpful and makes himself available after the sale for just about any question. Low-pressure, useful information, great price. What more can you ask for?
Great service - MAX.WOHLAUER
I went to another dealer in the area and they were unable to diagnose the problem I was having with my Bluetooth. I brought it to Schlossman for a second opinion and they ran a couple diagnostic tests and immediately figured out the problem. This is clearly the superior Subaru dealership in Milwaukee. Employees like Sean treated me with respect and courtesy. they demonstrated that day truly cared about helping me fix the problem. The manager even offered to stay late so that I could pick my car up after getting my wife and kids at the airport tonight.
Howard Gleason- Manager - Cory
We are buying a car Monday. A new 2016 Crosstrek. We're we're misinformed that the original one we came in for today to purchase which they drove in from Illinois has GPS. Probably not purposely lied to but presented to that the difference between the 2 cars dash was basically an inch screen size. No mention there would be no GPS. Just no puss button start. So we've been waiting for it to arrive since 10/18. Today, we are informed we can't get it. Paperwork not final. Bummer. But we can come learn to operate features of car so my husband can pick up on Tues when it is ready. 1/2 hour into demo, we learn no GPS in the car as expected and only way to get is to upgrade to a more expensive car.I have a previous internet quote that I showed himfrom the 27th st dealer on a same car ( that car actually has a higher MSRP) and am offered a price higher than the Internet price than the car from the other place. The car should be lower. It has less features. He said he doesn't know how they can do that pricing. Howard couldn't match it. The salesman seemed genuinely sorry in that he misinformed us. The manager Howard Gleason lacked ANY sincerity from the start. Informed us he's only getting $200 out of the deal and annoyingly said he didn't know why we ordered the other car in the first place. He made me feel like he didn't care if we were customers. The sales person messed up but was sincere. We did call back and close the deal. Only because of the salesman and the fact that it was $100 we couldn't agree on that -Howard was willing to lose the sale for. Offered nothing for the hassles and inconvenience so far. No apologies. In fact, when it was brought up he said while "I didn't do it" ( make the mistake). No im sorry for your trouble, frustration. We value you. None of that. We intend to buy another car within a month. I hope there will be another Manager there or that he treats me better if we interact because I'd like to feel better than this whole thing went down. Obviously, for now we are going back and purchasing Monday. I'm still guarded but I know others have had good experiences here. My sister raves! Maybe Howard was having an "off" day. I don't know but this whole thing was a frustrating and unpleasant experience I must say. I'll recommend Sommers for now- but I'm guarded.
Our new Subaru - Subielovers
Gary and Tony and Ericka were all very nice and helpful. Everyone at the dealership was too. We feel welcome every time we go back there.
outstanding customer service, wonderful staff!!! - Ilona1
Bill Vander Kelen was a phenomenal sales person, full of knowledge and not at all pushy. The entire staff were polite accommodating, answering all our questions. We purchased a vehicle from Cliff Wall purely on a whim. Thank you for the kindness and professionalism.
New Tire Service - Bruce K
When it was time for tires on our Impala Travis took the time to show me the the features and benefits of the tire suggested to replace the brand we had now. Set the appointment for 2 weeks later and returning for that Kyle Martin remembering who I was greeted me by first name. The appointment and scheduled service was done as promised and to our satisfaction. As a first time customer to this dealer it was pleasant and will return again in the future.
Incompetence at it'a finest! - Tammy Ahern
This place is ridiculous! On 10/28/16, I had a wonderful experience on the lot, picking out my car. My sales guy, Reid Stanley, did a wonderful job selling us on the car. Then we started the "buying" process. I already had financing prior to going there and when I told them that, they said they could "beat the interest rate", so I caved and told them to go ahead with financing. As we WAITED FOUR HOURS for their guy to put together the documentation, my husband noticed Reid only had ONE key/keyfob for the car. Hubby asked Reid if there was more than one key. Reid looked in the packet for the car and said "no, we only got one". This started a whole conversation about that meaning there was someone out there with a key to our car. Hubby even asked if they could contact the previous one owner, to which Reid shook his head no. Reid told us we could buy one and have it programmed for our car. My hubby asked if Reid was sure they didn't have the second key and Reid told us everything they have with a car is in this packet and since it wasn't in there, they don't have it.
After waiting FOUR hours for Scott to get paperwork together we find out that he MATCHED the interest rate???! So we sat there for no reason on a Friday night. Then Scott's paperwork is all jacked up! After all that time! Who pays $270,000 for a 2013 Outback? How could he not see that? I sure did, so wait again because he now has to redo the incorrect paperwork. Then Scott tells us $2k for power train only warranty, which we were told by the Sales Manager it would be complete coverage like a brand new vehicle. Well, Scott says that is not what he was told, so we made him go speak to the Sales Manager. He comes back and says that it should be complete coverage and changes it on OUR copy only. Hubby of course tells Scott he needs to correct it on the ORIGINAL, not our copy, and this guy seriously was not going to do it. After demanding that he does, finally he did. We should have left there. I love my car, but it only gets better!!
Fast forward a couple of weeks and we buy a new keyfob ($127.16) for my car and schedule an appointment for programming ($65) at Kenosha Subaru on Friday, 11/24/16. We take it in and Jeanne in Service says they need to have the key as well, in order to program the keyfob. So, they must order a new key cut from the factory ($109). She said it would arrive early the following week. On Tuesday 11/29, Jeanne called and told me the key arrived and we could call to schedule the appointment for programming. The next day my hubby called and scheduled appointment for Saturday, 12/3. On the way home from work that evening, I noticed I had a missed call and voicemail from Monday, 11/28. I was SHOCKED to hear Reid saying that they located the extra key/keyfob and he had it if we wanted to stop by and pick it up. So, we drove there. Reid wasn't around so another guy opened his desk drawer and gave us the spare. When we started explaining about the purchase of this second fob, he said he couldn't help us and we'd have to talk to Reid. So we left and I called him on 12/1. I told Reid about this excess expense we incurred because of their error. He said his GM said 1/2 off synthetic oil change. Please! I told him no that he needed to go back to re-evaluate this situation. Had we not asked over and over during the FOUR hours we were waiting, I could understand, but we did and instead of him looking or asking anyone else for assistance, he assured us they only had one key/keyfob. Then we played phone tag and my hubby called him today, 12/2. Today was the final phone call. They said they would go half on the key they had cut for our car. I don't think so. They want me to pay $192 for something they had sitting at they dealership for ONE MONTH after they sold me the car. This is horrible customer service. I would not recommend this dealership to anyone due to their severe incompetenties. They need a complete overhaul of this store/location. The owners should be embarrassed at the level of ignorance that is displayed by all.
No Integrity, Lied to me and Damaged my Wheels - Ivan C
I took my Forester in with a hatch full of freshly powdercoated wheels and a trailer full of brand-new tires so Kocourek Subaru could mount the tires and perform a 4-wheel alignment.
I specifically stated to Cabel that the lugs may have anti-sieze on them, so when torquing the lug nuts care should be taken not to over-tighten. Cabel replied that they always use anti-sieze on the lugs anyway, and that my lug nuts would be tightened by hand.
While I was in the waiting area, Cabel approached and asked me to accompany him to the service area where my car was on the lift. He proceeded to show me that my engine was wet underneath, and told me the my "head gaskets were blown". He gave me an estimate of $2400 to replace them, and when I said I'd think about it and do some research, he became more urgent, describing scenarios of me being stranded on the side of the road because I didn't get the repair done as soon as possible, and extolling the virtues of having the job done by a "certified Subaru mechanic". I don't mind being informed of a potential problem, but after I decline the repair I don't like having to stand there and listen while my intelligence is insulted by an upsale. Turns out my head gaskets appear to be perfectly fine, a stuck return valve in the radiator cap was causing the coolant to overflow from the bottle and blow back onto the engine.
Back to the job being performed. I requested that my front wheels be adjusted to -1.5 degrees camber if possible, to improve the handling of the car. This they did, but I would have appreciated it if they'd told me that my wheels were rubbing the spring perches as a result.
After the job was done, I was given a printout of the alignment results and informed that the front left wheel was out of spec because the tie rod was rusted solid. Cabel said they could replace it while I waited for another $300, and the alignment could be finished. Otherwise it would cost me another $44.95 to have the toe adjusted later if I did the replacement myself. Most alignment shops will offer to complete the alignment for free after the part is replaced, or at least knock the price down for an incomplete job. Not Kocourek. Oh, and the steering wheel is very crooked after the alignment.
Today I removed the front left wheel to replaced the tie rod, and noticed that not only was there no trace of anti-sieze, but crescent-shaped gouge marks on the wheels around the lug nuts. The marks were a clear indication that the tech had simply hung the wheel on the hub and run the nuts on with an impact. There were metal shavings on the lugs as well. This upset me since Cabel expressly told me that the lug nuts would be tightened by hand. Now I have damaged wheels and lugs.
I replaced the tie rod today ($50 for premium parts and I know it was done right) and have an appointment scheduled with a tire shop to do the alignment. I can't imagine the damage that these neanderthals would have done if I'd let them go ahead and replace my head gaskets.
TL,DR Cabel lied to me, the alignment tech did a crap job and the guy who installed the wheels damaged them. I will never let Kocourek Subaru touch any of my cars again.
Too big to care. - unimpressedrob
At the lot a sale person came out while I was looking at vehicles. Overpriced pre-owned. I asked what the price would be on a new 2016. He shot back with a figure approx. $1000 over MSRP. Then stood there playing pocket pool. So I left. Called looking for help and told of my experience. Was told someone would get back with a price from someone in sales. Then a voice mail and email from Sales manager Steve Krueger. A lot of bla bla We strive to....and very sorry. Was told to call him. Still no price. Called him, oh he's in a meeting, fine. Called again, "what is this regarding" well I'm calling Steve back. Still not put through. I emailed back ( because calling doesn't work). Then tried higher up the food chain to contact Grant GM. "can I pass a message along to Grant" No Price, run around. Then another email from Steve "I've never has trouble with guests getting ahold of me if they use the number I gave them and asked for me by name" Which I did 3 times so it's my fault I guess. Then an email from him with the price. Almost $2,000 more than the best price I had ball parked. We have purchased there before. Returning customers are nothing to them apparently. And with the kids starting to drive in a year then 3 years these vehicles will also not be purchased at Bergstrom. More than enough customers and car lots that choices in the area to purchase from are few so they don't need to care. This was the 2nd bad experience which is why we purchased our CX-5 at Holiday.
Poor service - Perry888
Poor and offensive service from sales manager and our family loves Subaru car , very sad but we will be looking elsewhere never again gustman
Feeling screwed... - Barb B
We bought a 2014 Subaru Outback in September. Our salesman was very nice, but unfortunately, employees only seem to last about 3 months there. I specifically asked if the vehicle had ever been in an accident. I was shown a Carfax, and told it hadn't been. About two weeks later, I was washing the car and noticed that a piece of the wheel well/fender was loose. My husband ran down to the local body shop, thinking that a clip needed to be replaced. We found out that there was underbody damage. The estimate came to over $800.00. Now this vehicle, supposedly had a safety check and oil change. That would have required it to have been put on a hoist. The damage had to have been seen, as somebody had attempted to do a repair with Bondo. We stopped by the dealership to talk to them about it. The Subaru manager was conveniently not available, but would call us the next day. We waited a week and called them. The manager basically said it was not their problem and weren't interested in helping to resolve the issue. We are not feeling the Subaru love here.... We have filed a complaint with the Subaru main office. We love our two Subaru's, but we will never, ever use this dealership again.
Sales & Leasing Consultant
Dahl Hyundai Mazda Subaru
Subaru Sales Consultant
Schlossmann Subaru City of Milwaukee