I purchased a used 2024 Buick Envista with under 1,000 - Diaramerson
I purchased a used 2024 Buick Envista with under 1,000 miles in May 2024 from Ewald, expecting a smooth experience. Unfortunately, what followed was a series of avoidable frustrations, poor communication, and unprofessional service that compelled me to share my experience.
Six separate visits in under a year—most caused by dealership mistakes—should speak volumes.
1 Paperwork Negligence: Right after purchase, the dealership failed to process my ownership paperwork correctly and never notified my bank. My license plates weren’t registered, and my bank had no record of the purchase—a basic step they completely botched.
2 Check Engine Light Nightmare: My check engine light came on in January, and I visited three separate times before anyone took meaningful action. Gary, the service manager, eventually discovered a missing part—something a diagnostic machine had failed to detect. Each previous visit, they simply reset my car's computer and sent me home.
3 Wrong Part Ordered: When they finally identified the missing part, they ordered the wrong one. I had to return yet again for the correct repair.
4 Broken Promises: As compensation, Gary offered a complimentary oil change, which I accepted. But when I arrived for the appointment, the technician had no record of the offer, and I was told to come back when Gary was there.
5 Speaker Issue Ignored: My driver-side speaker failed, and Gary acknowledged this was a known issue among Envista owners—he even assured me it was covered under warranty. Yet again, they hadn’t ordered the part, and I was sent home to wait for another appointment.
6 Final Visit, Final Straw: Today, during what was finally supposed to be a straightforward appointment, I was handed a bill for $80 at the cashier desk. Confused, I asked the woman (petite, older Caucasian with blonde bangs) what the charge was for. She responded with disrespect and condescension, saying “I don’t know, what did you come here for?” instead of checking or helping. She refused to assist further. I had to call for Gary myself. When I asked for her name to include in this review, Gary refused to tell me. As I walked away, I heard her say, “Thank you, Gary, for not telling her.”
The lack of accountability, customer service, and simple professionalism at this location is unacceptable. With each visit, I’ve witnessed or heard other customers expressing similar frustrations—this is not a one-time fluke.
I will not be returning to Ewald for any future service or purchases, and I strongly advise others to consider other dealerships. Don’t ignore the red flags like I did. Your time, money, and peace of mind deserve better.
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