5 Mercedes-Benz Dealers near 06825near 06825

Whenever I’m in the market for a vehicle, Adria Giulino - Celica414

Whenever I’m in the market for a vehicle, Adria Giulino is always my first contact. She is trustworthy, honest, and never wastes my time. I would highly recommend her to anyone in the market for a new or used vehicle. She’ll make the experience stress free without any pressure or gimmicks.

This is my 3rd lease from Mercedes-Benz of Smithtown. - dmercermiller

This is my 3rd lease from Mercedes-Benz of Smithtown. I was considering to go elsewhere - leave MB for my 3rd lease. I chose MB of Smithtown again because (1) overall, the family management is excellent and it continues to demonstrate a high caliber /demeanor of the employees as well as sustaining a high level of respect and collaboration from top down (2) their unwavering commitment to customers having an optimal experience, (3) their connection with the community and (4) MB vehicles continue to differentiate itself (5) pricing. I still kept my option to select other brands open during the discussions and negotiations with Jean Cormier, the sales agent. Jean was absolutely phenomenal in all areas. He was a keen listener. This set the foundation for him to ask great questions and made great recommendations for my best interest which enabled us to reach an acceptable financial terms. It was a sale with trust because of how he brought his full experience, measured approach and energy to the table. Additionally, Jean was very patient and thorough when dealing with the intricacies from my car insurance provider. Robert Ghanbari, Jean's manager, went out of his way to be very engaging and staying connected with the process. Thanks to Peter Langlois and Robert for structuring the contract/financing etc and yet again, delightfully answering my many questions. This sealed my decision to go with MB of Smithtown for my 3rd lease.

The people That I deal with made it easy to schedule - John

The people That I deal with made it easy to schedule appointments and the video to explain repairs was great.

Defrauded by Mercedes-Benz of Danbury My wife and I - mtadros

Defrauded by Mercedes-Benz of Danbury My wife and I recently purchased a new car from Mercedes Benz of Danbury. We traded in a vehicle with about 80,000 miles on it. Our expectation, based on many previous trade-ins, was that we would receive the KBB median trade-in value since the car was in very good condition and it’s only real downside was the high milage. The salesman explained to us that, due to the high milage, the car could only be wholesaled and because of this they could only offer MMR price, which was about 15% less than KBB. The difference in price makes sense considering KBB is trade-in value assuming the trade-in can be sold at retail and MMR is auction and wholesale value because you are unable to sell the car at retail. Trusting that the salesman was telling the truth, that the car could not be sold at retail and could only be wholesaled, we accepted the 15% lower trade-in value. Today, my wife picks up her new car from the dealership after having some work done and to her surprise our trade-in is on the lot, and on their website, available for retail sale. I called the salesman to get an explanation and the conversation didn’t go well. After talking in circles and telling me I didn’t know what I was talking about and that they can do with the car whatever they want, I realized the conversation wasn’t going anywhere and asked for a manager to call me back which he promptly did. The manager, equally combative when presented with the facts, told me “then you shouldn’t have signed the contract”. Yes, it’s our fault for signing a contract based upon the assumption that salesman was telling us the truth. Shame on us. Negotiating a contract based upon misleading representations made by the dealership/salesman is textbook fraud. The combative reaction on the part of the salesman and manager tells me that they had no way of justifying their fraud. It’s seems clear to me that telling people that their trade-in is only worth so much because they can only wholesale it is just a negotiating tactic to drive down the price they are willing to pay for your trade-in. We tried to find an amicable resolution with both the salesman and the manager and were basically told to kick rocks so now we’re forced to report this unethical business practice to the CT DCP, the CT Attorney Generals Office and the BBB. I just wanted to share our experience so other consumers don’t get defrauded by Mercedes-Benz of Danbury like we did.