7 Subaru Dealers near 13204near 13204

I continue to be impressed with the level of service - Tom

I continue to be impressed with the level of service since the dealership changed hands. Keep up the good work!

Nice dealership. - STRIVINGFOREXCELLENCE

Nice dealership. Everyone is very friendly. Service is good. Like the videos to show what the techs are seeing. It's the only place I have ever had service done where I don't mind waiting. The waiting area is nice, clean. Can't recall the names of the people in Service but they are all very good.

Every thing fell into place, very happy about my results - radexter55

Every thing fell into place, very happy about my results at Romano Subrau as my Dealership

Mark Mcbride was again so helpful when I brought in my - Satisfied customer

Mark Mcbride was again so helpful when I brought in my vehicle. I called with a dead battery this morning and he advised me. When I brought it in, it was fixed in under an hour and he ran it through the car wash. He checked 2 key fobs to make sure they were charged. He always tries to get us the best price and schedule me when I can have a loaner. I asked my husband is there anything you want to tell Mark and he said , " No you're in good hands." If companies try to steal your employees don't let this one go! In addition the whole team there is equally amazing and I enjoy receiving the videos taken when you fix my car. Cindi F.

Great agent, great car, great price, BUT... - SEO74

Erica, my sales agent, was friendly, patient and attentive. My kids actually loved the vehicle. Oh, and I believe I paid a fair price. Otherwise, I am fairly disgusted with Benedict. I live 40 minutes away, and Gordon didn't bother to really check on the vehicles I called about. It was two hours between our phone conversation and my appointment, and when I arrived he told me one of the vehicles actually sold the night before. I return the next day thinking I am going to complete a purchase with Erica only to discover a bank transfer (on my end) hadn't gone through. Again, 40 minute drive over, I didn't know what to do. I am discussing financing and personal options with Erica when Paul appears. He introduces himself as the sales manager, and he tells me to call if I have any questions, literally dismissing me from the dealership. Banking all settled, I return again the next day, and this time it's the warranty lady who merely grunts an "Ok" and walks away when I decline purchasing a warranty. No "Have a nice day," no "Are you sure?" Just nothing. Erica and I finalize my sale, and Erica walks me out to my new car. Paul, who is across the room, never acknowledges my existence. He doesn't approach me, he doesn't thank me for my business. He cared enough to kick me out when he thought I didn't have any money, but can't lower himself to shake my hand and appreciate that I came back and gave them my business. As for the vehicle itself, it hadn't been gone through, touched, detailed since before quarantine. The only thing they did between my test drive and purchase was clean off a bird dropping. The fluids weren't topped off, and the gas tank was at half. There are even a couple specks of paint chipped on the hood (most dealers would have touched that up). It's a 2019 so everything's relatively good, anyway, but the old-school buying a vehicle (even used) and feeling like you came straight out of the factory is apparently not a thing anymore, at least not with this dealership.

Alex was very helpful and was not pushy. The dealership... - wrc80

Alex was very helpful and was not pushy. The dealership is in a nice area of Ithaca.

I have been a customer of Royal Auto Group for 5 years - JUAN CALVO

I have been a customer of Royal Auto Group for 5 years now. Just leased my 3rd auto from Royal and always have a great experience. The reason for my great experience is due to one employee ( Salesman) Michael Howell. He is the reason I keep coming back to this dealership. He made my lease return and new lease so easy and hassle free. He is extremely knowledgeable with his products and features. He is not only a professional at his job, but also a kind man and willing to go the extra mile to take care of his customers. If you need or just looking for a new or pre owned vehicle, then this is where you go and who you need to see.