This dealership is fraudulent, they gave me my car back, - Jesbri1529
This dealership is fraudulent, they gave me my car back, jimmy rigged and in unsafe conditions. The service department, staff, management(Alex) included, the head of all departments, need to be fired and sent to customer relations school!! The management of Wright/Hyundai dealership, allowed the technician, to damage my brand new battery, by drilling a screw into one of the battery post, both the battery terminals weren't secured, but loose and moving all around, which could've lead to my car stalling,a fire and an accident!!! Never was I informed of this, they just gave me my car back. The technician, also broke brackets within my engine, my car was smoking when I started it up, the oil stick compartment, is bent and when I addressed these issues, the service manager (alex) and head of all departments, got indignant and offered me no compensation. The agent( kristin), whom I feel is racist, lied on me, in an attempt to cover up the unprofessional conduct, of the service department. IF I could post the pics and footage, I would. I didn't pay all tht money, for a starter, for this dealership to "JIMMY RIG" my car, very unprofessional and very unacceptable!!! I would have been better off, watching YouTube or asking google, on how to replace a starter and did it myself. I don't give this dealership, one star, they're horrible, unprofessional and think it's acceptable to "JIMMY RIG", a customer vehicle, after over charging for repairs!!! The way tht my car was returned to me, also shows this dealership, lack of care for the safety of the customers and that's extremely alarming!!! I guess they believed, because I'm not a resident of PA, tht they could get away with "JIMMY RIGGING" and "DAMAGING ", my car, because I don't reside in their state.
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