4 Volvo Dealers near 18640near 18640

I had an issue with my Volvo when visiting PA. - ChazNJ

I had an issue with my Volvo when visiting PA. I live in TX. They could not have been more accommodating. Lisa in Service was very nice, keeping me posted as to when they might get to my car. I figured I'd be there all day, but my car's issue was diagnosed, handled and I was on my way home by noon. My 4th Volvo and I've previously had service in NJ, PA, TX, and GA. But to get "walk-in" service and be handled promptly is a real treat. Thanks to Lisa & Ken Pollock Volvo.

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Sales Advisor Marco, Sales Manager Mark, and Finance - Simon K

Sales Advisor Marco, Sales Manager Mark, and Finance Manager Tony were all incredible to work with. I was extremely pleased with my entire experience at Brown-Daub Volvo from test drive to purchase!

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I recently had my Volvo serviced at Ray Price Volvo in - jonesy311c

I recently had my Volvo serviced at Ray Price Volvo in the Poconos, and the experience was nothing short of terrible. From the moment I arrived, it was clear that customer service is not a priority here. No one greeted me as I pulled into the service drive with my 16-month-old daughter. Even as I unbuckled her from her car seat, we were completely ignored. Eventually, someone from the shop walked past without acknowledgment, and after waiting, I was finally assisted by Janice Stiff, the service manager. Janice’s customer service skills are appalling. I came in for a full synthetic oil change, tire rotation, and multi-point inspection, but my concerns were dismissed, and I felt judged for driving an older, high-mileage vehicle. She didn’t bother to explain the technician’s recommendations for repairs or provide an estimate before abruptly telling me my car was ready. It was clear she assumed I wouldn’t proceed with repairs simply because of my vehicle’s age—a biased and discriminatory attitude that I found deeply offensive. To make matters worse, the dealership used “Mazda 5W-30 Conventional” oil in my vehicle, which does not meet the ACEA A1/B1 specifications required by my Volvo’s manual. While I did not address this mistake with Ray Price Volvo, I have contacted Volvo corporate about the issue. If a Volvo dealership cannot even perform a basic oil change correctly, how can you trust them to handle more critical and complex repairs safely? Janice Stiff’s lack of professionalism and the dealership’s overall incompetence have seriously damaged my trust in the Volvo brand. I had been strongly considering purchasing a new Volvo as a replacement for our totaled Subaru, but this experience has completely turned me off. I strongly recommend going elsewhere for service. A dealership that treats customers like second-class citizens and makes fundamental mistakes cannot be trusted to prioritize safety or deliver the quality of service expected from Volvo. Avoid Ray Price Volvo at all costs.

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