3 Subaru Dealers near 20601near 20601

Excellent customer service on my last visit for service - phirex

Excellent customer service on my last visit for service of oil change and tire rotation

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My experience was excellent. - aqrebel

My experience was excellent. Everyone that I dealt with from Franco the salesman to Gabby the financial officer to Pete the associate manager all were excellent and enjoyable to work with. I drove 4 hours from Chesapeake Virginia to Alexandria to purchase this vehicle. It was Franco's willingness to answer all my questions and provide me with all the information I needed on the vehicle I was interested in. The price was excellent the experience was excellent I would buy from this dealership again in a heartbeat.

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On June 14, 2025, I traded in my vehicle and purchased a - Brooks8821

On June 14, 2025, I traded in my vehicle and purchased a new one through Ourisman Volkswagen / Subaru of Waldorf. The salesperson who handled my transaction was Erick Rushing. As part of the agreement, the dealership was responsible for paying off the remaining balance on my trade-in vehicle. Following the purchase, I made several attempts to confirm that the payoff had been sent to the lienholder. I was repeatedly given vague or inconsistent answers. I later discovered that Erick Rushing was no longer employed at the dealership and that my paperwork had never been submitted. It sat unprocessed for approximately 30 days, and as a result, the payoff check was not sent until July 9, 2025. This delay caused the lienholder to report missed or late payments to the credit bureaus, which has significantly damaged my credit. I fulfilled all of my responsibilities and acted in good faith during the transaction, yet the dealership’s negligence has had lasting negative financial consequences for me. I am requesting that this matter be formally acknowledged and that the dealership assist in correcting any inaccurate or harmful credit reporting resulting from this delay.

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