This story is going to sound like a complete fabrication - Howard D.
This story is going to sound like a complete fabrication but I assure you it 100% true.
I purchased a 2025 Certified Hyundai Tucson hybrid AWD 2 months ago in March.The first time I needed to use the air conditioner in said vehicle I found that the air conditioning didn’t work. I took the Vehicle to Bob King’s Hyundai service department for repair. While waiting for the vehicle repairs this 1st day my wife and I looked at the inventory of cars at Bob King’s Kia ( sister dealership owned by Bob King Hyundai). We Purchased her a Certified 7000 mile Hyundai Kona this same day. ON THE DRIVE HOME THE 7000 mile Hyundai Kona started making a very loud noise that required it be taken back to Bob King Kia the very next day for repairs.
They kept my Hyundai Tucson 2 days and said it was low on refrigerant = 2 days for recharging the air conditioning system. I got the vehicle back and I had it 1 day and the air conditioning system no longer would work again. I took it back to Bob King Hyundai a day later. After an additional 2 days I received a phone call from Bob Kings Hyundai service dept saying that the air conditioning compressor needed replacing and I would have to wait for shipment of parts for repairs to be made.I then asked about a loaner vehicle that I was promised but never received. A few more days go by with NO contact from Bob King’s service dept on the status of my vehicle so I called them. I was told the problem now is the expansion valve and repair would require that I wait on shipment of parts again. Again I waited for Bob King Auto to complete repairs. A total of 8 days go by with no contact from Bob King Auto unless I called them first leaving request for return status replies. On the 8th day I received a Bluelink chime on my phone app. saying that my car was being driven. I assumed that it was being tested driven after repairs. Several hours go by with no phone call from Bob King’s Service department so I look online @ Bob King’s Hyundai website to view the status report on the repairs to my Hyundai Tucson. It is now 1740 (5:40) in the afternoon. The service dept closes at 1800 (6:00 pm). I call Bob King’s Hyundai service dept and ask for the Service manager. I arrange for pickup of my Hyundai Tucson after hrs. I drive it home and guess what the air conditioning system still DOES NOT WORK. A total of 2 separate warranty repairs and 11 days without a vehicle ( I never received the promised loaner vehicle).I call Bob King’s Service department and ask for the service manager (who gave me his business card yesterday with the statement “ if you need anything call me directly” ) I am told he would have to call me back. Surprise…Surprise ….,I got NO return call again from Bob King’s Autogroup.
At this point I would have to say that Bob King’s Auto has been the WORST buying experience I have participated in and could NOT recommend them to anyone for any future Automotive needs
Read More
Dealer Reviews
Cars for Sale
Dealer Log In