*****BUYER BEWARE! - shasta41871
*****BUYER BEWARE!!! THIS IS A NEGATIVE REVIEW DOES NOT EVEN DESERVE 1 STAR*****Purchased a vehicle late on a Saturday night, an extended warranty on a brand new 2026 vehicle was added without our consent, we were never told, asked or shown any extended warranty information, plus we never buy extended warranties especially on brand new vehicles. We have purchased several vehicles in our lifetime and have never been treated or deceived like this. We went back to the dealership first thing Monday morning and asked to cancel the warranty and rewrite the contract for all the same terms but without the warranty in the amount of $5500.00. They said it was sent off already and they could not do that, they also said that we would lose our interest rate, which I found out was not true? I called the warranty company, and they informed me that it could be voided because it was still pending and it could be taken off the contract. The dealership refused to do that and said the loan was sent off already. They refused to let us talk to the finance director. I spoke with Stellantis Financial also and they said they still had not received the paperwork , and they suggested rewriting the contract without the warranty on the contract. They said it would not change the terms or the interest rate of the loan it would just change the amount financed. The dealership has refused to do this. They have refused to let us talk to anyone but the sales manager, who is not an honest person to deal with. This dealership also tacks on fees and will not take them off they make you purchase a GPS tracking for $950 and other addons for $850. These extended warranties they force on you are through a company called APEX. After doing some research, there is some information out there that the owner of the dealership may have some financial interest in this warranty company and that could be why they falsely and deceptively add these warranties without the buyer’s knowledge. There are tons of bad Google reviews talking about this same subject and they have an F rating with the BBB due to their deceptive sales tactics and adding charges without the buyer’s knowledge and for not going over what the charges are for. We were never asked, never discussed anything about a warranty and we were not given any paperwork for a warranty. I questioned the F&I guy that evening about the payment not sounding correct and he made up some excuse. Shame on us we were tired and just wanted out of there it was after 9pm and they kept us there for almost 3 hours. The next morning, I looked over the contract and saw the $5500 charge for the extended Apex warranty. I messaged the sales guy after church that morning and he said come back to the dealership Monday and they will take it off and make it right. We took a day off work and drove back up there, and they were rude and said it could not be taken off but we could cancel the warranty. Which was not true they could have taken it off because the warranty was still pending with the warranty company and they said to just void it and rewrite the contract. Stellantis Financial said the same thing but the dealership refused and they refused to let us talk to the Finance Dept. I contacted the General Sales Manager, the Client Relations Dept, the General Manager and the Financial Director and no one has returned a call or an email. BUYERS BEWARE read over every line on your contract. They also use bait and switch tactics to get you up there, they grossly, deceptively and falsely advertise on their pricing, only to change everything when you get there.
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