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Gillman Chrysler Jeep Dodge

10585 West Sam Houston Parkway South, Houston, Texas 77099
Sales: (713) 776-4900
Service: (713) 776-4950
Parts: (713) 776-4964

Makes: Chrysler|Dodge|Jeep|Ram|Service Center
 
Good
80% Recommend

Overall Rating 4.2

96 Lifetime Reviews

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Gillman Chrysler Jeep Dodge
96 Lifetime Reviews

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96 Dealership Reviews
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Reason For Visit
Service

"2014 Jeep Cherokee"

My sales experience with Gillman went smooth. My car was shipped from another dealer in Kingsville, TX and delivered to me within 2 days of the sale. The sale was easy and I felt good about my new purchase. In August 2014, I began having issues with the transmission and took it into the service center. They had it for about an hour and told me that it needed a software update and I was good to go. Drove the vehicle for about 3 weeks and it began having the same problem. Took it back, and this time they gave me a rent car. Good thing, they had my car for 2 weeks. They went through a series of tests and resolutions and more tests and said it was good to go. Had the car back for 2 weeks and on October 20, the car is back in the shop with the same problem. I dropped it off on Monday, got my rent car (after being gone from work for 2 hours) and this is Thursday. I haven't heard anything from the service department. I didn't call Tuesday, thinking I would give them a day to look at it again. I called yesterday and 3 times today. No one is calling me back. To that end, I guess the sale was the best part about buying this car. Now, it is time for them to give me money back so I can go somewhere else. Frustrated.

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Kevin Brown
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Reason For Visit
Sales (New)

"Bait and Switch - Terrible Experience"

Short Review: These guys are the reason why people call them "stealerships". This places uses the classic BAIT AND SWITCH tactics and will pretty much try to scam you every step of the purchase process. This was the worst car dealership experience I have had. I highly dissuade anyone from coming here. BEWARE before giving them ANY of your money. Long Review: I came here to order a Jeep and was INITIALLY given a fair offer for my trade and the purchase price of the new vehicle (plus three free synthetic oil changes). I agreed, and I left a $1000 "refundable" deposit. They were pretty eager to take my deposit. They didn't write up a formal contract, but resorted to using a standard letter sized paper with handwriting for everything (highly unprofessional). One manager, Dana?, assured me that their deposits were refundable. I hadn't signed anything regarding nonrefundable, nor had I seen a policy, so I didn't think too much (my mistake). I hit a few snags during the 6 weeks that I was waiting on the vehicle. In particular, the refundable deposit they stated was now nonrefundable. I inquired twice to make a change before the building process (which Dana? told me I could before it was built). First time they said it can't be done. Second time, they said they would take my deposit. If they cannot make changes, I was misinformed. They should take responsibility to work with me. When I went in to try to work with them, one manager, Raymond B., told me to "get out of his face" and "I have better things to do." After he said this, he proceeded to surf YouTube. This left me with a bad taste in my mouth and I was pretty upset. I have never seen such unprofessionalism. I considered fighting for my deposit using various consumer tools, but I figured I'd stick it out and see if they'd actually honor the original deal I had negotiated. When my Jeep finally arrived, I came in to finish the deal. They told me they can't give me the price we originally agreed upon for my trade. The original trade value was $10,500. They said they could only give me $9000. They claimed to had lost the shady letter sized paper or it wasn't legible they claimed. No surprise. This is a classic bait and switch. They take your "refundable" deposit after you agree on a price and then proceed to lowball you on your trade. At this point, I was already prepared for what they might do, so I proceeded to deal. It's a shame that I had to "negotiate" something that was already agreed upon. Raymond B. gave me grief at every step of the way. I ended up getting $10,306 for trade in value and the same purchase price (and supposedly 3 oil changes) after 2-3 hours of arguing with them. After signing paperwork and receiving my keys, I was on the way out. I thought everything was good at this point until Raymond B. greets me at the door saying we are not giving you the 3 oil changes (Why do this? The deal is over. You should congratulate me on my purchase and fake a smile). I demanded to speak to the general manager (at this point, Raymond B. says "go right ahead" with an attitude.) Matt C. had the service department write up a Chrysler service contract for me to get my 3 oil changes at any dealership. (I thank you for helping me Matt, but it doesn't make up for the treatment. Also, I should not be bribed with something I have already purchased just to give ten stars on the survey. This does not help to improve the overall Gillman experience. I hope you work towards improvement.) It's a shame that they had to give me so much grief on something we already agreed upon. At the end of the day, I purchased the vehicle short of $200 dollars on the original agreement (with much effort). They need to ask themselves if the trouble they gave me was worth receiving a bad marks on their record. $200 dollars is chump change for a dealership of this size. Why treat your customers like this and risk another taint on your reviews for $200? As of writing this review, they're not looking good. The service department reviews (users with 1 review and no friends, sketchy reviews praising Allen S.) barely save them in ratings. If any of the Gillman executives read this, please do a thorough check/review process on your employees and provide written policies for EVERY step of this procedure. This level of unprofessionalism should not be tolerated. I believe professionalism should be enforced at a dealerships of this size. A purchase of this value should be handled with the utmost professionalism every step of the way. Even restaurants that sale items 1/1000 of the purchase price of a vehicle treat their customers with respect. Bottom Line: I highly, highly dissuade anyone from coming here unless they like to be treated with disrespect and dishonesty.

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Employees dealt with

Raymond Bennett
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Reason For Visit
Sales (Used)

"Horrible people"

This dealership is awful. They change prices on Sunday ( when you know they're closed ) and then early morning before they open they change them back. I was going for a 2008 bmw that was posted for 5000. They said it was a mistake, changed the price, and hung up on me. This is not ok.

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John
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Reason For Visit
Sales (Used)

"Dissapointing"

We found good deal on Hyundai Tucson on their website. So, we contacted online manager to clarify the price and availability. She said that the vehicle is available. We made a proposal and agreed the price. 20 minutes later we were at there place. We were asked to wait. After half an hour they said that the car is ready for test drive. When we went outside we found that it is Kia, not Hyundai!!! When we asked about Hyundai they told that it probably was sold. We just left

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Laura Varela
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Reason For Visit
Sales (New)

"New Buyer"

Purchased a new Jeep and I am very excited/pleased with it. The service that I received from Mark Ina was phenomenal..!!!!! I would recommend him and this dealership to anyone who are seeking good service.!

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Mark Ina
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Reason For Visit
Sales (New)

"my sales experience"

I stopped by your dealership just to see some of your new cars and to pick up a part for my wife's jeep. I was greeted by Mr. McGee as I entered the show room floor and I asked him for directions to the parts department which he gave me. We got into a discussion about cars and he showed me this dodge avenger in black. I was so impressed with his knowledge about the car and his friendliness /professionalism that I bought my car. Mr. McGee was a great help!!!!!!!!

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Employees dealt with

Mr. James McGee
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Reason For Visit
Sales (New)

"Best service and price in town "

I came to this dealership looking to buy a car for a good price, not only I found that but found awesome people that took time and sweat to get me exactly what I needed. I will definitely be back in the future to buy more cars from Gillman and I want my sales person to be Trouble again.

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Employees dealt with

Trouble & Mike
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Reason For Visit
Sales (New)

"Great costumer service"

Came to this dealer end it up with exactly wt I wanted the service was super everyone was friendly n that's the most important things in a business ..thank Brian n mike

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Brian
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Reason For Visit
Sales (New)

"Great Customer Service!"

From start to finish the internet experience was excellent. Our sales associate Marcos helped us find and purchase the perfect vehicle for our family. Once selected, the waiting period for the finance department was very short and that process was quick as well. I would highly recommend this dealership to family and friends.

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Marcos Pacheco
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Gillman Chrysler Jeep Dodge responded to this review

April 14, 2014

Thank you for your DealerRater review! We are glad to hear that Marcos helped you find the perfect car and that the rest of our staff was able to able to help make the entire experience quick, easy, and fun. We hope to see you again, and thank you again for recommending us to your family and friends. Thank you, Matt Chapman General Manager of Gillman Chrysler Jeep Dodge Ram of Houston



Reason For Visit
Service

"Took my Dodge Dart in for warranty work sometime last..."

Took my Dodge Dart in for warranty work sometime last week as its ability to start became sporadic (needed an update for the CPU). Service and product were well enough. I had to leave it overnight and the next day when I went to pick it up there was a moderately deep scratch in the driver door. All fine, accidents happen, as long as it's fixed. The service man I worked with called "the boss man" out, this is Jim, and he said to have them buff out as much as they could while we were left to wait for it. We happened to wait outside the service bay so we could see how the technicians handled the cars. NOT well. One technician drove a Rallye inappropriately fast out of the service bay. I would be personally offended if I had seen somebody driving my car that way. Reckless and disrespectful. Them "buffing out" this scratch was never going to cut it for me and I think it's a cheap and dishonest way to try to fix your problem. When they brought the car back to us, sure, it was coated in nice shiny showroom wax to attempt to distract me and the scratch was barely noticeable, now a whitish cloud over my blue paint about the size of a nickel. But I understand a large portion of my clear coat has been buffed away trying to cover up your mistake and my paint is left no protection in this spot. They still offer to fix it in their body shop after I say I'm not comfortable with it. Good on you. They provide me with a rental and my car is gone for three days in which I receive no update and only get one on the third day when I call the body shop to ask for one and they tell me only that "It's being finished." and will be ready later that day but not what they're actually having done, i.e. wet sanding, painting, putting on the clear coat, baking, etc. So when it's ready, they don't call me as is the only appropriate protocol, yes? No, they call my father who is absolutely nowhere on the intake paperwork (but happens to have bought a vehicle from them as well) and was in no way involved. What kind of company does that?? I found this incredibly unprofessional and frankly disrespectful. Like they're looking for any way around courteous and appropriate behavior? So I don't get the news that it's ready until 5 minutes to close on a Friday and when I call at that time, they say they'll leave my key with the receptionist and I can just pick it up from there, no problem. But when I ask if the work order will be with the car he replies, "Well.. no." As if it's an obvious answer and a ludicrous suggestion on my part for requesting a RECEIPT of some sort and wanting to know specifically what they've done to fix my car. I've been to body and collision repair shops more than a few times and this is VERY common practice, sometimes with them emailing me the work order as it is updated. After this he says that the shop will be closed until Monday so he won't be able to get me a work order til then and also adds the rental will not be paid for over the weekend. And when I express how strange I believe it is that I wouldn't expect a work order, he then says he can have one for me the next day before they close at 1. I got everything back fine, the computer update and my fixed door are good. The end product is acceptable but the experience was sub par. I will never go back to this place for service or to buy another vehicle with them as my buying process with them over a year ago also left me feeling less than satisfied.

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Jim and other
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