In order to give a full review I have to go back to November 1013.
I came to gillman dodge to trade in my dodge challenger that I had bought from helfman, I came here because the people I had at helfman were kind of arrogant but in hindsite I would have taken them any day. I also came here because kevin in service had always been great on my oil changes and stuff on my dodge. I came to purchase a 2014 jeep grand Cherokee and from the beginning it was a hassle.
Let me start by saying im not a difficult approval, I have good credit and have been at my job for years, so its not a matter of getting a lender to deal with me.
Anyway I had my salesman halfway through pass me off on someone else because he had personal problems..not a problem because I liked the new salesman better than mine anyway, but take something over halfway through and its confusing....get approval fill out paperwork then the paperwork says its going to cost more than I was told I DON'T THINK SO...so after that fight I was forced to omeet them in the middle...whatever......then I get a call that the paperwork was messed up and I had to come back again to resign....ok........then after I have had it until my first payment is due and still nothing from the finance company so I have to come back in yet again to make my first payment to the dealer!!
While im there I talk to service because im having problems with my radio and im told they cant give me a loaner or rental because its not something that warrants it....ive had the car for less than 30 days!!!!
Talk to the salesman and he takes me to the general manager and they agree to give me a loaner.
When I bring it in I get the loaner and have it for 2 days and am told I have to bring it back because they cant fix it right now until they get parts and they need their car back.
When the "parts" come in I take it in and now they wont give me a loaner!!! So im on my own.
I call and leave a message for the general manager and I don't hear back! Let me also add that every thime you call the receptionist acts like it's a bother to do her job..answer the phone
They tell me they ran updates and it worked...great...about a week or 2 later...same problems
So lets just say its been in for the same problems several times...always hear ill get replacement radio and then excuses..oh updates fixed it, Chrysler wont let us replace it...stuff like that
General manager 3 phone calls never once responded. Got ahold of a friend who knows the gillmans...never heard from him either, but he did make a call to the dealership telling them to FIX THE PROBLEM..
They didn't! same old story. Ive gave them lists of problems, sent pictures etc.
I even took it in for an unrelated grinding issue and got...cant duplicate the problem...to their mechanics even look at the cars??
Now radio is completely out..and the service rep says..why didn't they just replace the radio....i tell him the things I was told and he says..no that's not right im replacing the radio and the usb hub...WHY WASN'T IT DONE A YEAR AGO!!!!
And then proceed to put me in a total xxx rental and pretty much tell me this is it take it or leave it..thats bullcrap!!! So all in all ive been dealing with this for over a year and lost over 25 hours of work running back and forth.....REDICULOUS
I Recommend This Dealer:
Did you find this review helpful?