My family was actively communicating with North Park - Lw.falana1
My family was actively communicating with North Park Subaru in San Antonio about purchasing a truck and discussing pricing. My husband noted that the vehicle seemed priced higher than comparable listings, and during that conversation it became apparent and was acknowledged that the pricing may have been influenced by them taking less on another recent sale. That raised concerns about the pricing from a buyer's perspective.
What was most disappointing is that while we were still in active discussion about the truck, it was sold without any notice or courtesy follow-up to let us know another buyer was about to purchase it or to give us a final opportunity to move forward.
We understand vehicles sell quickly and that no purchase is final without a deposit, but basic professionalism would be to notify a customer you are already negotiating with before finalizing a sale to someone else.
Overall, this experience felt dismissive of our time and interest as serious buyers. Better transparency and communication would have made a significant difference.
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