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Latest Isuzu Dealer Reviews
On 1/11/2010 3:19:45 PM anickelton wrote:Greg was not pushy at all and fun to work with. He helped me find a good fitting car for me. We did a long walk around the lot and checked out the inventory and different options certain models provided. In the end I was very happy with my choice of selection and have been still!
On 12/9/2009 6:00:14 AM BuZZiLLa wrote:The people (Mr. Grove)in the parts department seem friendly enough. I purchased a pre-owned (nice way of saying: "USED") Isuzu SUV a little over two years ago from another local dealer. The vehicle was in perfect condition when I bought it but in very good condition none-the-less.
I'm the type of person who follows "the manufacturer's" recommendation(s) as to the service and upkeep of the product, in this case a motor vehicle.
Typical of most automobiles purchased second or third hand is existing issue(s), and most reasonable people expect to have some parts in need of repair or replacement.
I expected to find problems as I got to know the vehicle and I did. Nothing I couldn't take care of myself with my own tools and a subscription to www.alldata.com.
However, even though I am no stranger to getting greasy, I know which tasks I am comfortable with and those I am not. Replacing the water pump and timing belt components went off without a hitch.
Here is my gripe with Lakeland AutoMall:
(1) Parts Stocked = Nothing so far
(2) Parts Pricing = Outragously high (one little light bulb for the instrument cluster @ $ 7.89 each, I needed 5), the water pump I picked up from a local "import parts" store because the dealer price was 6.547 times higher for the same "Aisin" pump, Dealer stocked (see number 1), Other source in stock, (Y).
(3) Parts, Dealer Only = Parts that are a DEALER ONLY ITEM are not only not stocked but must be ordered from some place on the other side of the planet. Getting parts takes a while!
(4) SERVICE DEPARTMENT = Remember the mention of task(s) not comfortable with? I guess Lakeland AutoMall's Service Department is uncomfortable with performing a manfacturer recommended maintenance proceedure beyond most owner's ability.
Isuzu recommends engine valve service (adjustments to clearances and lash) @ 60,000 miles. I was able to contact the original owner and of course no such maintenance had been performed.
I took the vehicle to Lakeland AutoMall to have an Isuzu certified mechanic handle this particular job, as I do not feel at home with setting valve tolerances.
On arrival I spoke with a young lady in the service writer's booth who asked an older gentleman in the room: "We don't do valve maintenance do we?" and "Nope, they don't need it unless there's something wrong with 'em."
I explained what I had read from Isuzu and was nicely advised to find a "small shop that does stuff like that."
Thanks folks! Nothing like customer service.