2 days ago
"Wade took 2 hours out of his busy day to enable my Bluetooth hands-free calling features, and he also spent much time analyzing and reconfiguring my MP3 player as the car stereo wasn't recognizing all the songs in the player. It now works perfectly, and apparently this free service is part of Jack Safro's customer service ethic. I am most grateful especially since I purchased my Lexus over 2 and a half years ago!. Thanks again!"
5 days ago
"I have done business various times through out the last 5 years with this dealership. The service department gave me my car back with things taken out my my trunk and thrown (not placed in my front passenger seat area. A socket was still attached to my rear diffuser panel that rubbed the paint. When I brought it to their attention, the staff didnt even appoligize. What happened a quality check? The last time I purchased parts, I found the staff to be rude. Just to order floor mats and a front marker light, it took almost a week to get them to even order the part. So, expect a minimum of 2 weeks for a part. I was informed that if I wanted faster service to order my part I could go elsewhere. He informed me he was the only person that ordered parts, and he had a list of 20 people before me. Maybe another person to help would reduce the wait time for its customers? It's really unbelievable that a high end dealership treats me worse than the GMC dealer. Shouldn't it be the other way around?"