AJ Rueda

Great customer service. A.J., our sales Consultant, was very helpful. He even walked us to my new car and showed us the different features in the card. Also the Finance pers A.J., our sales Consultant, was very helpful. He even walked us to my new car and showed us the different features in the card. Also the Finance person was very helpful. Everybody was professional and polite, right from the front desk when we entered. More

by ajoyat Verified Customer Verified Customer

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Truly a memorable customer experience with consistent follow-up, friendly support and professional guidance. AJ Rueda & Homer Hsu were a pleasure to work with from search to deliver and set-up. Thank y follow-up, friendly support and professional guidance. AJ Rueda & Homer Hsu were a pleasure to work with from search to deliver and set-up. Thank you Westside Team. More

by lt Verified Customer Verified Customer

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Everyone was so helpful ,and answered all our questions . We were very impressed with the experience. We were very impressed with the experience. More

by SAYERS5566 Verified Customer Verified Customer

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They worked with us and placed the vehicle we wanted on order. When an identical vehicle arrived early they notified us and we were in our new vehicle 3 weeks early. order. When an identical vehicle arrived early they notified us and we were in our new vehicle 3 weeks early. More

by bcar23 Verified Customer Verified Customer

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My overall experienced was excellent. AJ was incredible to work with, as was Dom in Finance. Both were responsive and very helpful. Given the demand for Lexus vehicles, I knew the opti AJ was incredible to work with, as was Dom in Finance. Both were responsive and very helpful. Given the demand for Lexus vehicles, I knew the options were limited. AJ helped me to secure the perfect model. AJ and Dom were very professional and made certain I was comfortable at every step of the process. More

by danthemanhouston Verified Customer Verified Customer

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Westside provided the best test drive and truly lived up the the Lexus slogan of "Expereince Amazing". I was shown not only what I was interested in, but similar alternatives which I ended up choosing. In the the Lexus slogan of "Expereince Amazing". I was shown not only what I was interested in, but similar alternatives which I ended up choosing. In addition The approach of not being aggressive or dismissive was well recieved. Unfortunately this is where amazing ends. The car arrived weeks ealier than expected, which could have been fine, if this was communicated ealier as promised i.e when en route/on the ship. Due to this lack of communciation the sale fell thru because Fianace could not get themselves together, loosing my application, advising a week later despite having told them when I submitted it, not calling or if they did not leaving any messages. Who does this in 2025? Surely we all know that people are unlikey to pickup numbers they don't know. Anyways, the process of providing rates was a mess and unorganized. Why call me multiple times instead of working out a few scenarios beforehand? Spoke with sales at 3/4pm confirming finalizing the deal the next morning. I was texted an hour later saying Westide would not hold the car over night. Aggravated at the lack of accommodation that they, Westside created, I requested a refund which is yet to be returned three weeks later, and the check option requires I pick it up. This is ludacris and why am I chasing them? All in all the intial visit service was the best across the other dealerships of the same standing in the area. More

by Buyer Verified Customer Verified Customer

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Fastest purchase I’ve ever made. The salesman and other staff were very professional. Very positive experience. The salesman and other staff were very professional. Very positive experience. More

by wlynch Verified Customer Verified Customer

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AJ was very helpful in the entire process of purchasing our new car. The process went very smooth. our new car. The process went very smooth. More

by wsmith4100 Verified Customer Verified Customer

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Bought two cars from this dealership, one preowned and the second was new, never had issues. the second was new, never had issues. More

by raedgasim Verified Customer Verified Customer

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I recently purchased a car from WESTSIDE LEXUS and had an exceptional experience. The staff (especially salesman AJ Rueda) was incredibly courteous, helpful, and attentive to every detail. They listened well exceptional experience. The staff (especially salesman AJ Rueda) was incredibly courteous, helpful, and attentive to every detail. They listened well, ensuring my needs were met without being pushy at all. The follow-through was excellent, making the entire process smooth and stress-free. The price was fair, adding to what was already a great buying experience. Highly recommended for anyone looking to buy a car in a welcoming and professional environment. More

by skthomason Verified Customer Verified Customer

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