ALICIA CHAPMAN-JONES
ALICIA CHAPMAN-JONES at Southern Ford

ALICIA CHAPMAN-JONES

ASM

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.8
342 Reviews
4.8

342 Reviews

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342 Reviews of ALICIA CHAPMAN-JONES

May 20, 2025

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Employee Rating

Very nice, clean dealership. Everyone very nice and helpful. Will be back to this dealership. More

by obxbella1956
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Recommend Dealer
Yes

May 18, 2025

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I used the valet service for the first time due to being temporarily unable to drive. It was a great experience and I was extremely pleased with the service and help provided by Alicia in communicating de More

by newcargal
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Recommend Dealer
Yes

Other Employees Tagged: Jimmie

May 16, 2025

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Excellent Customer Service I am looking forward to my next visit I will refer to my friends More

by WILLISCHARLENE25
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Recommend Dealer
Yes

Other Employees Tagged: STEPHANIE SPANGLER

May 14, 2025

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My service was faster and less expensive than expected. Also, Alicia, my service advisor, has a very friendly and endearing smile. More

by Chris Haas
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Recommend Dealer
Yes
May 16, 2025

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 13, 2025

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Your Service was awesome. I would recommend anyone to your dealership. Thank you sincerely.🙂 I am very please with my vehicle thank you again More

by raymond.bowman31
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Recommend Dealer
Yes

May 10, 2025

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I have a pleasant experience each time. That’s all I wish to write here. More

by cierasf7
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Recommend Dealer
Yes

May 10, 2025

Dealership Rating
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I maybe leaving this review prematurely, but I was prompted/encouraged through means of a link associated with a text message. So to give further context to my experience, I received service in relati More

by freementally
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Service Time
Recommend Dealer
No

Other Employees Tagged: Winston if I’m not mistaken performed the repair/replacement

May 08, 2025

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It was decently fast and I appreciated the concierge uber services that they provided me More

by Rahmier Maxwell patterson
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Recommend Dealer
Yes

May 08, 2025

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Service was efficient, on time, and competent, and the interaction with Stephanie was very pleasant, competent, and professional - simply excellent. More

by christoph.leemann
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Recommend Dealer
Yes

Other Employees Tagged: STEPHANIE SPANGLER

April 30, 2025

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Service was professional, friendly and efficient. I waited for my car in the comfortable waiting area. Would definitely recommend. More

by d.shelton
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Recommend Dealer
Yes
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