ALICIA CHAPMAN-JONES

I like how they take a video to point out where the problem is.on your car. problem is.on your car. More

by dquaya Verified Customer Verified Customer

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Everything good I m happy with service thank you appreciate I like southern food good nice appreciate I like southern food good nice More

by LUKITAS.JUAREZ4 Verified Customer Verified Customer

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Alicia Jones was very helpful during the entire time that my vehicle was being serviced at Southern Ford Newport News! She answered every question I had and kept me informed throughout the process. my vehicle was being serviced at Southern Ford Newport News! She answered every question I had and kept me informed throughout the process. More

by maddypup2 Verified Customer Verified Customer

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N/a 15 wononords humidity no one has ever done that before and after pictures before and after pictures More

by KRAYSKI Verified Customer Verified Customer

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The check in clerk was snippy about prices, my vehicle was rolled out ready to be picked up but was not fix clutch pedal was still not coming up all the way and the technician argued with me that he neede was rolled out ready to be picked up but was not fix clutch pedal was still not coming up all the way and the technician argued with me that he needed to drive my car to figure out the problem instead of pushing the clutch with his hand while vehicle was off. More

by nwpsqt Verified Customer Verified Customer

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Alicia is AMAZING! She always communicates within a timely manner. Thank you for great customer service! She always communicates within a timely manner. Thank you for great customer service! More

by jchaney123.jc Verified Customer Verified Customer

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Easy to schedule and on time when I took my vehicle in. Service was quick. Service was quick. More

by Manyloebs@verizon.net Verified Customer Verified Customer

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I don’t know much about this dealership. I was a regular customer a Hall Ford before it became Southern Ford. I see a few familiar faces and a lot of new ones. The dealership is good, I just I was a regular customer a Hall Ford before it became Southern Ford. I see a few familiar faces and a lot of new ones. The dealership is good, I just don’t know anyone. More

by Carrian83 Verified Customer Verified Customer

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Service center personnel are friendly seem very organized. More space is needed on the lot for vehicles to drive to and from service. organized. More space is needed on the lot for vehicles to drive to and from service. More

by STEVEANDBETTYCARR Verified Customer Verified Customer

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Mrs. Stephanie Spangler was absolutely amazing. She provided an estimate and was able to get me scheduled as early as 2 weeks. The wait time was almost spot on and she was very attentive. By far one of provided an estimate and was able to get me scheduled as early as 2 weeks. The wait time was almost spot on and she was very attentive. By far one of the best customer service experiences I’ve had with Ford. I’ll definitely return if and when I have service related needs from Ford. Thank you again Mrs. Stephanie for everything! More

by mariahjeynae Verified Customer Verified Customer

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