ALICIA CHAPMAN-JONES
ALICIA CHAPMAN-JONES at Southern Ford

ALICIA CHAPMAN-JONES

ASM

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.8
372 Reviews
4.8

372 Reviews

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372 Reviews of ALICIA CHAPMAN-JONES

July 22, 2025

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Great team service! !we’ll be back thank to everyone , hope to make next purchase there More

by Kevinhodnett65
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Recommend Dealer
Yes

July 21, 2025

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Great service as usual. I like the text message feature for keeping the customer informed of recommendations and issues. More

by tachapman.2017
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Yes

July 17, 2025

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It was easy to schedule service and inspection through the Ford app and the people were very nice. More

by Julie
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Recommend Dealer
Yes

July 16, 2025

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Why do I need to write 15 words? That seems very silly. I just tok the car in for scheduled maintenance. More

by mynamelaurie
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Recommend Dealer
Yes

July 12, 2025

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Scheduling on line was easy and they had my truck ready in a short period of time even with additional replacement parts I requested based on their assessments. More

by schwind.michael
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Recommend Dealer
Yes

July 12, 2025

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Courteous, fast, and knowledgeable from Checkin to checkout. The techs communicate well along with the service desk on issues that come up occasionally. I always bring my vehicles to this dealership., More

by BobSUH1H
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Recommend Dealer
Yes

July 10, 2025

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They are always professional and courteous. They worked my car in to check it as I had to have it towed to the garage. More

by bo14fan
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Recommend Dealer
Yes
Jul 10, 2025

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

July 10, 2025

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The service department is great. They did an evaluation and determined that all that needed to be done was under warranty. Took it in on a holiday weekend and it was back to me in wi More

by s1flowergirl
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Recommend Dealer
Yes

July 10, 2025

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Dealership was attentive and very helpful. Follow up with the updates on my vehicle was prompt and excellent. More

by Jdodoms
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Recommend Dealer
Yes

July 06, 2025

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I was thankful that the service technician was able to diagnose my problem in a timely manner. I was quoted $199 to diagnose the problem and was quoted for the repair. Every service company that I ever de More

by Joe.monte
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Recommend Dealer
No
Jul 10, 2025

Southern Ford responded

Joe. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

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