Joe Harrigan was great and thorough with everything.
Very pleased with the service and left happy with a new car.
Very pleased with the service and left happy with a new car.
More
by Mikaylabond4
Jul 28, 2025 -
Lia Toyota of Colonie responded
Mikayla, we're so pleased our team provided you with a transparent and supportive buying experience. Thanks for giving a shout out to Joe for his superb assistance. We'd love to work with you again some day!
I worked with Vincent Lia Jr at Lia Toyota when I was
looking to purchase my new car. He was professional, patient, and genuinely attentive to customer service. The entire process was smooth, transparent
looking to purchase my new car. He was professional, patient, and genuinely attentive to customer service. The entire process was smooth, transparent, and hassle-free. Overall an easy and positive experience.
More
by Chris C
Apr 30, 2025 -
Lia Toyota of Colonie responded
Chris, we truly appreciate your awesome review and recommendation of Vincent! Thank you for sharing your experience with us. Congratulations on your new Toyota! Best wishes for pleasant travels, from the whole team at Lia Toyota.
Best no hassle dealership
Work to get what you want
Not what they think you should have
Go above and beyond to make your new vehicle purchase a happy moment
Not what they think you should have
Go above and beyond to make your new vehicle purchase a happy moment
More
by Mike was here
Apr 02, 2025 -
Lia Toyota of Colonie responded
Hi, Mike! Thanks for making our day with your terrific feedback on this experience. We're delighted our sales team made everything easy for you. We wish you all the best in your upcoming travels, from everyone at Lia Toyota.
The sales person who took care of me was Bill Boland.
He was easy to talk to, listened to what I wanted and had the perfect car waiting just for me ion the lot.He was very knowledgeable and gave me time)
He was easy to talk to, listened to what I wanted and had the perfect car waiting just for me ion the lot.He was very knowledgeable and gave me time) a weak to decide_ very patient.Now I’m trying to set up a follow appt. With some car questions!
More
by Dancing Queen
Nov 20, 2024 -
Lia Toyota of Colonie responded
Thanks so much for your thoughtful feedback. We're glad Bill took the time to address your needs and interests to ensure a truly satisfying dealership experience. We certainly look forward to working with you again some day!
Kelly Pagano was a excellent saleman, gave me a good
price on trade in and new
car . Always contacted me, updated on delivery, friendly, honest , knowledgeable and hard working. Great dealership been b
price on trade in and new
car . Always contacted me, updated on delivery, friendly, honest , knowledgeable and hard working. Great dealership been buying cars there for over 20 years.
Thanks everyone working there Lia Toyota.
More
by Ronnie M
Apr 23, 2024 -
Lia Toyota of Colonie responded
Ronnie, thanks for taking a moment to give us the highlights of your dealership experience with Kelly! We're delighted Kelly was committed to your complete satisfaction. Congrats on the new Toyota! Best wishes for pleasant travels in your future, from the whole team at Lia Toyota!
I bought this dealer lease truck, it was a test car and
even so it was very expensive. I no longer needed it and returned it 2 months early. I paid the money to the dealer on the day I delivered it, but
even so it was very expensive. I no longer needed it and returned it 2 months early. I paid the money to the dealer on the day I delivered it, but about 3 months later they called me from the Toyota credit company and asked me for a late fee and said that they did not accept the money paid to the dealer. I made the payment again, asked the dealer for the extra money I paid, and the dealer sent me a large refund invoice. I was penalized for returning it early. You should definitely stay away from this dealer. This dealer's problem is not good service, it is to deceive you and take your money out of your pocket
Rauf ziya
More
by Rauf ziya
Apr 01, 2024 -
Lia Toyota of Colonie responded
Rauf, we're truly sorry for the experience you had in closing out your lease. Unfortunately, there were additional signatures needed by Toyota, as well as fees for exceeding the allotted mileage, etc. If I may clarify any details for you, please feel free to contact me at your convenience. I'm here to help.
Vincent Nguyen
Sales Manager
Lia Toyota of Colonie
vnguyen@liacars.com
518-374-3700 x2253
Apr 01, 2024 -
Rauf ziya responded
Don't worry, I sent the complaint email below to Toyota USA. and I wanted a detailed review. What you are doing is fraud! I will do my best to prevent people from buying a vehicle from you!
This company manager is misinforming people and lying! The invoice asks me for money for early delivery and wear and tear! They sold me a lot of insurance when they gave me the vehicle! The damage has already been covered by insurance! They want extra money from me! They also charge auction fees! They're a joke! They take money from insurance, ask for extra money from me, and then they put the vehicle up for auction and ask for extra money from me! This is literally fraud! Why didn't the insurance you sold me cover these damages? Why didn't you send me a report about this? What do you mean by wear and tear? Why wasn't this report sent to me? You are sending an invoice without providing this information, this is a fraud!
I had a lease Toyota Tacoma vehicle and I returned it. The vehicle had many insurances such as minor and any damage, but the invoice I was sent was an exaggerated invoice! Why didn't you claim the vehicle wear and tear from the insurance company? If the insurance couldn't cover these, why did you sell me insurance? This is literally cheating. I tried to contact Lia Toyota Colonie NY about this invoice, but they made an excuse for Miles. No, most of this invoice is stated as vehicle wear and tear and they do not give details. I want a detailed invoice!I regret buying a vehicle from you and I will do my best to tell everyone I know to stay away from your dealers and vehicles!Why didn't insurance cover these depreciations? I want a detailed technical review report on this, it is my right!Because the person who sold me the vehicle said that it would cover such wear and tear and minor damages and sold an insurance while leasing for the vehicle!Why didn't this insurance cover these depreciations?I am sending the invoice and waiting for detailed information from you. This is my legal right!
Rauf ziya
Kelly pagano work well with me and was patient as I
decided what would work best for me and my budget. He was willing to fix me in short notice once I decided I wanted to purchase the car.
decided what would work best for me and my budget. He was willing to fix me in short notice once I decided I wanted to purchase the car.
More
by Ammerritt95
Other Employees Tagged:
Kelly
Feb 29, 2024 -
Lia Toyota of Colonie responded
Thanks so much for your stellar review of Kelly! Nothing means more to us than your satisfaction, so we're pleased Kelly's diligence ensured a seamless transaction for you. Congratulations! Best wishes for amazing travels in your new Toyota!
Lia toyota of Colonie has excellent deals and the
vehicles are very reliable. The staffs are friendly and very knowledgeable about their products.
vehicles are very reliable. The staffs are friendly and very knowledgeable about their products.
More
by saseshiv
Other Employees Tagged:
Makenzie Nieves
Dec 29, 2023 -
Lia Toyota of Colonie responded
Thank you for your positive review! We sincerely appreciate your assessment of our dealership, and we hope that you'll think of us the next time you have any automotive or Toyota needs. Safe travels this holiday season!
John Valikonis was a pleasure to work with.
He was pleasant, knowledgeable and honest! I would have no problem recommending him to anyone interested in purchasing a Toyota.
He was pleasant, knowledgeable and honest! I would have no problem recommending him to anyone interested in purchasing a Toyota.
More
by dfischer1289
Dec 29, 2023 -
Lia Toyota of Colonie responded
Thanks for your awesome review and recommendation! We're delighted John provided you with all the answers you needed to make this a positive experience. Best wishes for safe and happy travels, from the whole team at Lia Toyota!
Excellent knowledge and professional salesman.
Very friendly and helpful towards me and my family. I will recommend Lia Toyota to anyone who wants to purchase a car.
Very friendly and helpful towards me and my family. I will recommend Lia Toyota to anyone who wants to purchase a car.
More
by Jerome
Dec 06, 2023 -
Lia Toyota of Colonie responded
Jerome,
We greatly appreciate you for leaving us this phenomenal review and recommendation! We are honored to have had the opportunity to work with you and we are glad that our team could provide you with top notch service. We are delighted to know that they were very friendly and helpful. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you on your new vehicle- behalf of the entire Lia Toyota of Colonie team!