Adam Struse

While this dealership may have quality cars, poor communication and severe lack of responsiveness makes me question the overall business practices here. The poor communication has truly been an issu communication and severe lack of responsiveness makes me question the overall business practices here. The poor communication has truly been an issue throughout my entire car buying process; something that should have been made even more simple due to the fact that I secured financing prior to engaging with this dealership. No one seems to communicate with one another on site, I was bounced around via telephone to my initial salesman (Edgar) and spoke to a number of other staff (Adam, Danielle, Blake, someone in service) I honestly lost count after awhile because the confusion and miscommunication was rampant. I would get robo-emails with no name, a general text where apparently anyone on staff can and does initiate conversation - and thats if you can ever get someone on the phone. Regarding a mandated package purchase, every other package has relevant documentation regarding the service paid for and how to utilize it e.g., LoJack, Key Replacement; however, their tint warranty has no documentation what so ever and is essentially a smoke screen for fraudulent charges. I made an out-of-state purchase from this dealership on 24 May 2023. At first things were going well during negotiations and when the salesman (Edgar) was initially trying to secure a deal - communication was frequent and easily had. I had many questions that were answered; however, one of the “mandatory” packages (the Tint warranty) I was made to purchase gave me pause due to differing tint laws between Arizona and the state I reside. Nonetheless, I was informed that the warranty would be valid in my state and I would have no issues using it if and when needed. As predicted, I had to remove the original tint that came with the car for state inspection and registration purposes (out of state inspections are not valid); I thought, no issue since I have the tint warranty… WRONG? (Maybe?) - see that’s the problem - I can’t get a response from anyone at the dealership regarding this matter. I reached out to Sterling in financing (who generally has been the most responsive and helpful during my entire process) regarding this on 06 June 2023 and he informed me that he would check in with the service department about how to handle this on 12 June 2023. I didn't receive a response until I reached out again on 20 June 2023 on which he informed me that he would send my inquiry to a sales manager. I have yet to receive any communication from the sales team. I contacted the service department on 30 June 2023 and was informed that to the agent's knowledge sales handles these matters and that he believes that only the service department handles tinting at this particular dealer; this would present a problem for me as I reside in Maryland. The representative told me he would forward my message to the sales team and that I should expect a call back. I have yet to receive such returned contact. On 03 July 2023, I contacted General Sales Manager Blake Mahaffey to inquire how best to proceed with handling the tint warranty claim asking if it possible to be reimbursed for the tint work done here in my state or if it possible to be refunded the $799 for the tint warranty purchase if such reimbursement is not available. I again contacted the dealership on 06 July 2023 and was told no one was available to speak and that the only manager on duty was away at the moment and would get back to me. To date, I have had no returned contact from any representative here. Per my bank, the next step is to file a claim; take my advice and stay clear of Mark Mazda. More

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Great experience working with Austin Mougel, Adam, Danielle and Kyle this weekend. Appreciate the time they spent with me to find the right vehicle and right deal! What a great group of folks! Glad Danielle and Kyle this weekend. Appreciate the time they spent with me to find the right vehicle and right deal! What a great group of folks! Glad to be part of the Mark Mazda family! More

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Overall, we had a good experience with this dealership and the people we worked with. The service was fast and friendly without any pressure and offered really good dealer discounts. We greatly appreciate and the people we worked with. The service was fast and friendly without any pressure and offered really good dealer discounts. We greatly appreciated that the dealer addons were optional and that we were not forced to get them. Adam gave us all the rebates and discounts available which we greatly appreciated. We especially had a good experience with our sales rep named Carlos Carter and the finance person we had, which we don't remember his name. Carlos was very helpful in answering all our questions and we really enjoyed his sense of humor and all his efforts in helping us. We would rate Carlos and the finance person with all 5 stars. We also appreciated that the finance person didn't try to sell us a bunch of added insurance and additional warranties on our new vehicle. He also was very friendly and explained everything well, as well as, making the overall process fast and efficient.. More

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Clean dealership and honest. Austin Mougel and the staff were very professional and upfront throughout the entire process. Definitely coming back! Austin Mougel and the staff were very professional and upfront throughout the entire process. Definitely coming back! More

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I have been working with Adam since 2007 and I wouldn’t have it any other way. I continue to do business with Mark Mitsu and Mark Mazda and always will. I think I’m on my 12th purchase for me and my famil have it any other way. I continue to do business with Mark Mitsu and Mark Mazda and always will. I think I’m on my 12th purchase for me and my family. Adam has always gone above and beyond to make every purchase one that works for me to keep me in the range I always need to be no matter what. He also takes into consideration the best option of what vehicle would be best depending on what I need or which family member the purchase is for. I would refer anyone and everyone to the Mark family and to seek out Adam to have the results that you need - he’s always kept things real and never has steered me wrong ever. Thank you Adam. So glad I’ve got you on speed dial, haha. Seriously, appreciate all you do every time and we are very lucky to have established the relationship that we have over the years. You da best !!!! More

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I had an issue with the purchase from seven months ago. I wrote a review on yelp after a few attempts of trying to touch base or receive a return call. Owner reached out with a reply stating to call in s I wrote a review on yelp after a few attempts of trying to touch base or receive a return call. Owner reached out with a reply stating to call in so we can get this resolved. Since then I’ve sent several messages to Adam and Matt, and as of yet still have not received a return phone call or an email response. More

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Awesome Experience - Definitely recommend this dealership. Everyone was super helpful. Special thanks to Isaac and David in Sales. You were both fantastic. dealership. Everyone was super helpful. Special thanks to Isaac and David in Sales. You were both fantastic. More

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Austin did a great job along with Adam and Kevin. My husband and I purchased a CX5 and we both love it. Thanks for being so Amazing. My husband and I purchased a CX5 and we both love it. Thanks for being so Amazing. More

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Most employees don’t want to see customers right before closing, not Austin Mougel!! He exceeded customer service expectations and got me exactly what I wanted and needed. Ask for Austin!! closing, not Austin Mougel!! He exceeded customer service expectations and got me exactly what I wanted and needed. Ask for Austin!! More

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I purchased my first car with Mark Mazda. The entire process couldn’t of gone any better than it did. Everyone was super helpful and friendly. I would one hundred percent recommend them to an The entire process couldn’t of gone any better than it did. Everyone was super helpful and friendly. I would one hundred percent recommend them to anyone interested in purchasing a car. So unbelievably happy to have worked with them. More

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