Adam Swithin

On August 7 2023 I call in to get transmission redone(they replace it before). I got the appointment @10 august 8, I spoke to service technician explained my situation ( I don’t have 2rd car and I redone(they replace it before). I got the appointment @10 august 8, I spoke to service technician explained my situation ( I don’t have 2rd car and I have to pick up my kids @ school about 1 any way you can take me in and I can sit and wait) very understandable gentleman. So then he rescheduled my appointment to August 14 @ 7:30 am because that’s the only way he can bring my car in and take a look. So I waited till almost 1 still no sign of my car, so I asked to get my car back I needs to go pick up my kids, the service technician got my car out and told me they couldn’t check my car out because they don’t have time! I was 😡😡😡😡 ! While picking up my kids I call and spoke to service manager, explained my situation he told me no one should sit that long it’s not right so he told me he will have 3 fleets coming back next weeks and one person ahead of me! So told me he will call me back august 21. I waited till August 23 no phone call from them, I call the front desk and leave 3 messages (August 23, August 24 and August 25 all 3 were urgent). Noon of 25 called again they told me he was in meeting, he should call u back within 5 mins because they told me he just got out! Till 4 pm I call back got to talk to him he told me same thing next weeks he will have 3 fleets and I’m first in lines! They’ll call me Monday or Tuesday (28th,29th). September 4th, Nothing like I expected, again chasing him the only time I can talk to him is by calling if I leave message with the front desk he never call back!😡! Call message,etc.. September 11, Finally… I spoke to one of the devices lady she told me he’s been sick and I have to wait for him to get back! 😡😡 I ask to speak to store managers and what’s there name? She’s refusing to tell me and telling me they can’t help me! And she transfer me to services manager ( I thought he was sick?) then again same thing next week which is September 18th will call me and bring me in.. nothing, today September 19th.,,…still waiting , leave another messages on September 20th! Update! September 24 still no return call! Think twice before bringing it here! More

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