Akiem Mendoza | Page 20

Pick up of vehicle Great overall service ... Just a little annoyed wjen I went to pick up my vehicle ... I stood in the service office for about 5 mins waiting for som Great overall service ... Just a little annoyed wjen I went to pick up my vehicle ... I stood in the service office for about 5 mins waiting for someone to help me , when someone finally asked me if I needed help they directed me to the window cashier just to be sent back to the guy who sent me to her .... More

by robertevers Verified Customer Verified Customer

Helpful 0

Report | Print

Services was excellent and extremely transparent! I have had several services completed at DeNooyer but this service takes the cake! Warranty company refused to cover the repair but my service technic I have had several services completed at DeNooyer but this service takes the cake! Warranty company refused to cover the repair but my service technician fought tooth and nail for me! I really appreciate the service these Tech's provide and it will keep me and my family coming back to this dealership for years to come. The courtesy vehicle was great as well! More

by SABUAWAD1 Verified Customer Verified Customer

Helpful 0

Report | Print

Great service! Sales man offered me services and was not pushy when I mentioned that I would be holding off on additional services for now. Kept me informed on the s Sales man offered me services and was not pushy when I mentioned that I would be holding off on additional services for now. Kept me informed on the status of my vehicle and gave me a rental in the meanwhile. Loved it! More

by SABUAWAD1 Verified Customer Verified Customer

Helpful 0

Report | Print

Great job Had a few issues with a previously owned vehicle that we bought through Denooyer. I have been to service 2 times for unrelated problems and each time Had a few issues with a previously owned vehicle that we bought through Denooyer. I have been to service 2 times for unrelated problems and each time they were very attentive to issues with the car. I was put into loaner car and was in and out quickly. Communicating was great with dealership and car was ready when expected. Great all around team! More

by JOSHERWELL27 Verified Customer Verified Customer

Helpful 0

Report | Print

didnt want to honor the warranty i bought the car there 3 weeks ago for the first 2 weeks they honored the warranty but a the 3rd week they wanted to charge me for the repair, the car i bought the car there 3 weeks ago for the first 2 weeks they honored the warranty but a the 3rd week they wanted to charge me for the repair, the car is supost to have a 60 day warranty from the dealer. not too happy after the third visit More

by ELNUMBER1CANGRI Verified Customer Verified Customer

Helpful 0

Report | Print

Will be my first stop for my next truck. After several visits to other dealerships the confidence and professionalism came through with the vehicle and price I felt was reasonable by today’s After several visits to other dealerships the confidence and professionalism came through with the vehicle and price I felt was reasonable by today’s standards. More

by Tom Austro Verified Customer Verified Customer

Helpful 0

Report | Print

Relaxed, informative and pleasurable I have been dealing with DeNooyer for many years and have always found the staff friendly and not pushy. My salesman Ed retired I knew I would have t I have been dealing with DeNooyer for many years and have always found the staff friendly and not pushy. My salesman Ed retired I knew I would have to deal with someone new and I got hooked up with Henry, spent the day with him and thouroghly enjoyed my experience. More

by LBETZ Verified Customer Verified Customer

Helpful 0

Report | Print

Service The staff, especially Dwane, was extremely helpful with the unexpected need for more than a quick visit. I also liked that we are able to make appoin The staff, especially Dwane, was extremely helpful with the unexpected need for more than a quick visit. I also liked that we are able to make appointments online and the facility is comfortable to wait while your vehicle is being serviced. We were kept informed about the issue and notified immediately when the car was ready for pickup. They were able to complete the work and have our vehicle ready in one day. Very impressed and happy we purchased our Traverse from DeNooyer! More

by jkale1971 Verified Customer Verified Customer

Helpful 0

Report | Print

My first service. this was my first service and no one i dealt with, except for Akiem, was particularly friendly. Anastasia, instead of using google maps to look up this was my first service and no one i dealt with, except for Akiem, was particularly friendly. Anastasia, instead of using google maps to look up the actual address where i was going in the shuttle, just searched the city, which put me outside the shuttles radius by 2 miles. she happily told me that there was nothing she could do. I then asked to speak with the manager. The manager called me back and resolved the issue by providing me with a rental car for the day. this was greatly appreciated but totally unnecessary and could have been avoided all together had Anastasia just looked up the address. when i arrived at my first service i was begrudgingly greeted by Dan. Dan seemed more interested in telling me that they don't give out rental cars for just oil changes then he did in checking me in for my first service. he didn't even know the back story and why i was being given the car. he then promptly called the manger without even asking me if i would mind holding. after a brief conversation with the manager he curtly pointed me in the direction of the rental agent, stating that "when you're done with him, bring me your keys". Akiem, the rental agent, was great and super helpful and friendly. when i returned to pick my vehicle up i was again by an unfriendly youngish woman behind the glass window. She just handed me by paperwork and didn't even explain to me the services that were preformed. she just point to my receipt and said that "it's explained somewhere in that paragraph". I'll give them a second chance. My next service is August, if it's the same i will not be going back there. There are plenty of other options in this area. Th More

by CRAIG0474 Verified Customer Verified Customer

Helpful 0

Report | Print

ABS brake problem quickly diagnosed and fixed Online Q&As made my warning light message seem a mystery, but DeNooyer diagnosed it immediately and fixed it quickly. They also recommended work on my Online Q&As made my warning light message seem a mystery, but DeNooyer diagnosed it immediately and fixed it quickly. They also recommended work on my rear brakes before they became a problem. More

by MARILYN.LEACH64 Verified Customer Verified Customer

Helpful 0

Report | Print