Al Vigiletti

2017 Audi A4 Great place to buy a car from beginning to end. everything went so smoothly Nice people, fair prices, and a Beautiful facility. Love the cookies and Great place to buy a car from beginning to end. everything went so smoothly Nice people, fair prices, and a Beautiful facility. Love the cookies and coffee More

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New car. Helpful staff, plenty of inventory and a process that works for a buyer. Everyone is patient and helpful. Clean and appealing dealership with great li Helpful staff, plenty of inventory and a process that works for a buyer. Everyone is patient and helpful. Clean and appealing dealership with great lightening to see the vehicles. More

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Salesperson/Adviser was pompous and judgemental I shopped on the internet for the best prices on a low mileage late model Audi A6. I received many hits from the Audi Exchange inventory, so I used t I shopped on the internet for the best prices on a low mileage late model Audi A6. I received many hits from the Audi Exchange inventory, so I used their email link to ask some questions. The Internet salesperson Alison Skwarek responded immediately with an email and phone call. The conversation was very pleasant and informative. Alison set me up with an Internet Client Adviser/salesperson by the name of Matt Kahn. This is where the pleasant part of the car buying experience ended. A few days after initial contact, I drove to the dealership to meet with Matt Kahn and look at an A6. I walked into the dealership, which was bright, clean and modern looking. An older gentleman saw me wandering and asked if I needed help. I told him I was supposed to meet with Matt Kahn, so he went and found him for me. From the moment Matt Kahn saw me I could feel the judgement oozing from this guy. His whole expression changed to that of someone who thought I was not worthy of his time. Of this I am positive, facial expressions and body language don't lie. And this guy was as transparent as can be. I pressed on, even though I felt somewhat belittled, and asked if I could see the A6. Matt Kahn said he would go look for it and bring it to the front. He said to go over to the small beverage counter and get something to drink. I did that and stood there for about 5 minutes while the attendant at the counter spent the whole time talking to someone else (some rich North Shore barbie doll). She never even noticed I was there. Before I got impatient and was about to interrupt her, Matt Kahn came back with a crap-eating grin on his face. He informed me that the car was just sold. It took everything in my power not to wipe that smirk off his pompous face. I said "ok thanks for checking" and headed for the door. Matt Kahn then half-halfheartedly asked me if he could help me with another car. I said no thanks, you've helped me enough and walked out. Believe me when I tell you that I did nothing but walk into that dealership and ask for Matt Kahn. The disrespectful way in which Matt Kahn dealt with me was disgraceful. I'm guessing he doesn't even realize he behaved that way because pompous, arrogant people like him rarely ever think there is anything wrong with the way they behave. So, if you are a pompous, arrogant jerk yourself or have so much money that you would be treated differently by this guy, then by all means shop at the Audi Exchange for your next car. But if you are like me, a regular guy, who earned every penny I have and want to spend your hard earned money on a high quality car, I would advise you to avoid this dealership and if not, at least avoid Matt Kahn. UPDATE 2/3/16: Mario Rogic the general manager at Audi Exchange responded to my review very quickly. He offered to have me come back in and be shown how well they really treat their customers and that this incident was an anomaly and not what they condone. I have already purchased another vehicle, but wanted to note that Audi Exchange did respond very quickly and respectfully. More

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Worst buying car experience ever. he worst experience ever buying a vehicle. Came in on Saturday, they had the car I wanted. Negotiated the deal, pretty much got the price I wanted, th he worst experience ever buying a vehicle. Came in on Saturday, they had the car I wanted. Negotiated the deal, pretty much got the price I wanted, they checked my credit report, salesman Al Vigiletti said "good score, nice credit". This was my 5th car that I'm buying in the last 5 years. They couldn't deliver car on Saturday because of bunch of reasons, I kind of fell into it since I thought it is Saturday afternoon and everyone wants to go home, so salesman told me "have an insurance ready on Monday and we'll good to go". I double asked him "are you sure, did Audi/VW financial approved my lease?" his answer was "Believe me, I work here for over 20+ years, I know what Im talking about". So I did spend few hours shopping for a new insurance and spending few hundred bucks setting it up (hopefully they will refund me most of paid money there). And when I called in on Monday to make sure that car is ready to go - there were more bad news waiting. Car NOT ready, not even approved. They wanted to check my credit once again for some reason, when I asked why do you need a second report in 2 days - they couldn't even give a decent reason. Since when VW credit services checks credit 2-3 times in few days just to extend a credit. Obviously that was BIG FAT LIE. Very disappointed, wasted half of my Saturday, and even insured the car that I was never even approved for. Would NOT recommend this dealer to anyone, since this is simply waste of time. You DESERVE a much better service when purchasing 60-70K cars. More

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