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Alecia Pack

Overview Reviews (14) Inventory (164)

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Alecia Pack

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Alecia Pack

Service Advisor

Dover Honda

1 Dover Point Rd
Dover, NH 03820

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4.9

14 Reviews

Overview Reviews (14) Inventory (164)

4.9

14 Reviews

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14 Reviews of Alecia Pack

March 30, 2024

Dealership Rating

Employee Rating

The people that work in the service center are always very friendly and keep me coming back. very friendly and keep me coming back. More

by Car111222333

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Apr 01, 2024 -

Dover Honda responded

Thank you for the kind comments about our Dover Honda team! We appreciate your continued support and look forward to seeing you at your next visit! Sincerely, Dover Honda Dover, NH www.DoverHonda.com

March 10, 2024

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Employee Rating

Went for service & Inspection: Car delivered without ANY inspection sticker Car panels found in back seat 6 calls to dealership including to service manager went unreturned. ANY inspection sticker Car panels found in back seat 6 calls to dealership including to service manager went unreturned. More

by dan

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Workmanship

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Recommend Dealer

Helpful 0

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Mar 13, 2024 -

Dover Honda responded

We're sorry to read about your experience. It's important that our customers receive top-notch service and communication, so it's concerning to see we've missed the mark here. We'd like a chance to address this directly with you - please reach out at your earliest convenience. Thank you, - Mike Watson - General Manager - 603-609-1984

January 17, 2024

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Employee Rating

Great service and Sales team. This is our 2nd car from Dover Honda. Bill Carney is the Best! This is our 2nd car from Dover Honda. Bill Carney is the Best! More

by Tonymtn22

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tony Khoury, Mike Segien, Nick Strong, Bob Hajjar

Helpful 0

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Jan 17, 2024 -

Dover Honda responded

Hi Tony! Thank you for the five-star review and kind words about Bill and our service & sales teams at Dover Honda! We'll see you next time! Sincerely, Dover Honda Dover, NH www.DoverHonda.com

January 02, 2024

Dealership Rating

Employee Rating

Excellent recent service… driving in for an oil change with a $43,000.00 vehicle this dealership actually treats you with respect. Have purchased 7 Hondas from Dover Honda.. However, American Honda is with a $43,000.00 vehicle this dealership actually treats you with respect. Have purchased 7 Hondas from Dover Honda.. However, American Honda is very rude, condescending, and could care less about repeat customers. Although I love Honda vehicles, my 2021 passport will be my last. More

by Steve.turgeon51

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mike Segien, James McIntyre, Steve St Onge, Michael Souter

Helpful 0

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Jan 03, 2024 -

Dover Honda responded

Steve, it's great to know that you've had excellent service with us at Dover Honda. We truly value your loyalty and respect for our dealership. Sorry to learn about your experience with American Honda - we hope you continue enjoying your 2021 Passport!

November 15, 2023

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Everything was straightforward. Dealership was on time, everyone was friendly and easy to deal with. Dealership was on time, everyone was friendly and easy to deal with. More

by benoitee

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Nov 15, 2023 -

Dover Honda responded

We really appreciate you taking the time to leave Dover Honda this awesome review, thank you! Sincerely, Dover Honda Dover, NH www.DoverHonda.com

October 20, 2023

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Employee Rating

Service advisor communicated all services required for mileage interval of my vehicle and service was done promptly. Thank you! mileage interval of my vehicle and service was done promptly. Thank you! More

by Kellyr914

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Oct 20, 2023 -

Dover Honda responded

Hi Kelly! We're glad to know that you had a positive experience with our service advisor at Dover Honda! We always aim for clear communication and prompt service. Thanks for the review! Sincerely, Dover Honda Dover, NH www.DoverHonda.com

October 19, 2023

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Employee Rating

Have always been timely n courteous. The payment process is excellent n personnel great to deal with. Thanks all. The payment process is excellent n personnel great to deal with. Thanks all. More

by Jdrum428

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mike Segien, James McIntyre, Steve St Onge, Becky Vanbobo, Michael Souter

Helpful 0

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Oct 19, 2023 -

Dover Honda responded

Jdrum428, we're glad to know you've had consistently positive experiences with our team. We appreciate your kind words about our payment process and personnel! Thank you! Sincerely, Dover Honda Dover, NH www.DoverHonda.com

October 18, 2023

Dealership Rating

Employee Rating

Very professional, polite and attentive. Quality work. Clean and comfortable waiting area. Trustworthy service. No pressure to complete recommended work. Price for the oil change service Quality work. Clean and comfortable waiting area. Trustworthy service. No pressure to complete recommended work. Price for the oil change service was high. More

by Dcenerizio

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Michael Souter

Helpful 0

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Oct 19, 2023 -

Dover Honda responded

Thank you for the review and feedback! We appreciate you trusting the Dover Honda team with your business and hope you won't hesitate to reach out if we can be of service again in the future! Sincerely, Dover Honda Dover, NH www.DoverHonda.com

Oct 19, 2023 -

Dcenerizio responded

Thank You

October 05, 2023

Dealership Rating

Employee Rating

Friendly staff. Knowledgeable sales and service personnel. Clean restrooms complimentary beverages,& snacks. All most competent. Knowledgeable sales and service personnel. Clean restrooms complimentary beverages,& snacks. All most competent. More

by Santiago926

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mike Segien, James McIntyre, Steve St Onge, Michael Souter

Helpful 0

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Oct 06, 2023 -

Dover Honda responded

Thank you for the 5-star rating! We're happy to know that our team at Dover Honda was able to provide you with a friendly and knowledgeable service. We'll see you next time! Safe travels ahead! Sincerely, Dover Honda Dover, NH www.DoverHonda.com

September 25, 2023

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Employee Rating

Could not be more pleased the customer service I received in the service department was excellent in the service department was excellent More

by bettypettis

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Sep 26, 2023 -

Dover Honda responded

Hey Betty, we appreciate your positive feedback and shoutout to our service team! We hope to serve you again in the future. Safe travels! Sincerely, Dover Honda Dover, NH www.DoverHonda.com

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