Alejandro Castillo
Alejandro Castillo at Lehman Buick GMC

Alejandro Castillo

Service Advisor

Lehman Buick GMC

21200 NW 2nd Ave
Miami Gardens, FL 33169

4.2
9 Reviews
4.2

9 Reviews

Write a Review

9 Reviews of Alejandro Castillo

April 26, 2024

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This Dealership is exceptional when it comes to having ur vehicle serviced and maintained!! The Employees are very informative and great customer service More

by LADYROM08
Service Price Transparency
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Recommend Dealer
Yes

April 24, 2024

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They made me pay $330 just to look at my truck then asked $8000 to repair a xxxxing oil leak. I don’t know how much they pay their mechanics but they are xxxxing mad if they think anyone would pay that. No w More

by Thatguy
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Doreen Weiss

Apr 26, 2024

Lehman Buick GMC responded

We regret to learn about your experience and understand the frustration that can come with repair costs. Our goal is to maintain transparency in our pricing, so it's disconcerting to hear that you felt otherwise. If you would like to address this matter further or have any other concerns, please do not hesitate to contact me directly at ivansandino@lithia.com. Thank you, Ivan Sandino Service Manager

April 22, 2024

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Poor communication with customer. Vehicle brought to the workshop for the first maintenance and to check on an issue with the breaks. 6 days on the workshop but the issue is still the More

by Manuel Montes
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Juan Nunes D'eramo , Workshop manager.

Apr 23, 2024

Lehman Buick GMC responded

Manuel, Thank you for taking the time to share your experience and bringing this to our attention. We understand your disappointment when expectations aren't fulfilled, particularly concerning vehicle maintenance. Kindly email me directly at ivansandino@lithia.com with your preferred contact information so that we can discuss your situation. Ivan Sandino Service Manager

April 17, 2024

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Great service . I can’t complain about my services. The dealership will alert you on what you need for your service. More

by CHAMPIONTECKENTERPRISELLC
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Recommend Dealer
Yes
Apr 17, 2024

Lehman Buick GMC responded

We appreciate your positive feedback! At Buick GMC of North Miami, our team is dedicated to keeping you informed and delivering outstanding service. To ensure we earn five stars from you next time, please don't hesitate to let us know how we can further exceed your expectations. Thanks for choosing us!

April 17, 2024

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I had an appointment and they took my car right away. Everything was done promptly! I was very satisfied ! More

by MARYWOHLMUTH
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jesus Alpi

Apr 17, 2024

Lehman Buick GMC responded

We're glad to know our service team at Buick GMC of North Miami got you back on the road in no time, Mary. We'll be here whenever you're ready for your next visit!

April 11, 2024

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Service was slow, despite an appointment, and customer service was dissapointing. Hoping vehicle service was done well. More

by AVGAV
Service Price Transparency
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Doreen Weiss

Apr 12, 2024

Lehman Buick GMC responded

We're sorry to learn that your experience with us didn't meet expectations. We aim for efficient service and strong customer interaction, so it's disappointing to know we fell short this time. Your feedback is valuable in helping us improve our services moving forward. If you'd like to discuss further or have any concerns about the vehicle service, please don't hesitate reaching out directly. Thank you, Ivan Sandino - Service Manager - ivansandino@lithia.com

April 10, 2024

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Great communication, willing to go the extra mile for the customer. Fixed my car in less than three days when others said it would take 3 weeks! More

by Luke
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Recommend Dealer
Yes

Other Employees Tagged: Ivan Sandino

Apr 10, 2024

Lehman Buick GMC responded

Luke, we're glad to have exceeded your expectations at Buick GMC of North Miami! It's great that our team was able to get your car fixed quickly. Thanks for the review and happy driving! We hope to see you again soon!

March 28, 2024

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Employee Rating

I was well treated. Alejandro Castillo is genuinely concerned about my safety on the road. This pleased me. More

by Reikitherapynow.4u00
Recommend Dealer
Yes

Other Employees Tagged: Alejandro Castillo

Mar 28, 2024

Lehman Buick GMC responded

We're glad to know you felt well-treated and that Alejandro was attentive to your road-safety concerns. Thanks for choosing Buick GMC of North Miami! Travel safe and come see us again whenever we can next be of service.

March 16, 2024

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The best personal ever and good service Sales man yulius and mecanic ODEL all good More

by THERMASS11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Doreen Weiss, Odele Ferre

Mar 18, 2024

Lehman Buick GMC responded

Thank you for taking the time to share your experience with us! We're glad to know you enjoyed working with our service team. We appreciate you choosing Buick GMC of North Miami for your maintenance needs! Here's to more smooth driving and easy maintenance visits with us.

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