Alessio Vitello

The vehicle was not ready to be test driven although I made an appointment in advance. Multiple sensors came on while driving and before we made it back from the test drive the gas light came on which was made an appointment in advance. Multiple sensors came on while driving and before we made it back from the test drive the gas light came on which was off putting. Alessio did what he could to help negotiate at rate. When I went back the 2nd time to test drive and buy the car I was told prior to arrival that the sensors had been fixed however when I arrived the sensors still came on. The GM came over and apologized and they were able to fix the sensor while I waited. When it was time to go to financing, I was told that I could potentially get a better rate if I financed through the dealership however, the finance representative did not know that this was a used vehicle ran my credit for no reason and causing additional inquiry on my credit, I ultimately secured my own financing through Suncoast credit union to purchase the vehicle, although I love working with with Lokey Volkswagen. The sales experience was not what I expected. More

by ctinatack Verified Customer Verified Customer

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I believe we were over charged due to the fact we were in a rush to get it done, my bad. You keep calling me to explain but since the "deal is closed" we were told you won't change a thing. So why would I a rush to get it done, my bad. You keep calling me to explain but since the "deal is closed" we were told you won't change a thing. So why would I waste my time asking any of your calls. It's pointless. If you call again, after reviewing my charges and can chage anything please leave it on my voicemail and I'll return the call. Thank you. More

by melissajsemear1 Verified Customer Verified Customer

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Allesio was an awesome person, would definitely recommend him to anyone who wants to buy a vehicle him to anyone who wants to buy a vehicle More

by mdriscoll55 Verified Customer Verified Customer

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Three agents took care of us, the three were FANTASTIC, but Alessio trully, gave us extraordinary service, so proffesional and friendly. From 1 to 10.... 11! but Alessio trully, gave us extraordinary service, so proffesional and friendly. From 1 to 10.... 11! More

by gabymem29 Verified Customer Verified Customer

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It was great just took a long time It was a Saturday and they were very busy so I was there longer than I feel like I should have been they were very busy so I was there longer than I feel like I should have been More

by mrskenyaj Verified Customer Verified Customer

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Professional and soft sales with respect to the needs. Great service after the sale was completed. Great service after the sale was completed. More

by lazonics Verified Customer Verified Customer

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Great customer service in both service and sales. put our safety first and placed us in. The car that best suited our life style and needs. put our safety first and placed us in. The car that best suited our life style and needs. More

by bjbach1952 Verified Customer Verified Customer

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I had a great experience buying a car that I didn’t know anything about it..I was happy to find someone very professional and helpful like Alessio, that made a big difference when I had to make my decision anything about it..I was happy to find someone very professional and helpful like Alessio, that made a big difference when I had to make my decision about buying my first Volkswagen ever.. More

by marion.barraza Verified Customer Verified Customer

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I recently purchased a car from Low-Key Volkswagen, and the experience was fantastic from start to finish. Alessio was an outstanding salesperson—knowledgeable, patient, and genuinely helpful throughout th the experience was fantastic from start to finish. Alessio was an outstanding salesperson—knowledgeable, patient, and genuinely helpful throughout the entire process. He took the time to answer all my questions, never pressured me, and made sure I found the right vehicle for my needs. The whole team at Low-Key Volkswagen was friendly and efficient, making everything smooth and stress-free. I highly recommend asking for Alisio if you’re looking for great service and a great deal! More

by stvbeall Verified Customer Verified Customer

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Alessio was fantastic to work with—friendly, patient, and never pushy. He made the entire process feel relaxed and stress-free, which I really appreciated. never pushy. He made the entire process feel relaxed and stress-free, which I really appreciated. More

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