Alex Anaya

I took my car to the dealership for a routine brake pad replacement, but my experience quickly turned into a very disappointing one. I had a very disappointing experience with this service advisor. I reque replacement, but my experience quickly turned into a very disappointing one. I had a very disappointing experience with this service advisor. I requested the valet /porter guy to speak to a Manager and instead Alex Anaya showed up, which was misleading, all this time I thought I was speaking to the manager, and instead of listening to my concerns, he immediately shifted the blame to me. When I explained that my vehicle did not have a door sound issues when I dropped it off that morning, he dismissed my concerns and told me to lower my voice because I was frustrated. My frustration came from trying to explain that the damage was not present before the vehicle was in the dealership's care. Rather than showing empathy or attempting to resolve the situation, he made me feel like I was being accused of being dishonest. Good customer service requires listening, communicating respectfully, and working to resolve problems—not blaming customers or escalating an already stressful situation. I left feeling disrespected and disappointed by the lack of professionalism and accountability. More

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Excellent service and friendly . Helped me look for the color I wanted. Earth was choen Helped me look for the color I wanted. Earth was choen More

by Matsudam652 Verified Customer Verified Customer

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Update 6/23 - service tech called and said it was a bad battery they had given yet took a week just to tell me this while keeping my car there on the lot and charging me for a loaner and not updating me da battery they had given yet took a week just to tell me this while keeping my car there on the lot and charging me for a loaner and not updating me daily. Due to their negligence I had to pay out of pocket. Assistant manager Danny Herrera Rios was not helpful at all and I will officially be filing a complaint with the BBB and DMV and Dept of Justice for fraud against this location. They kept telling me it wasn’t the battery until it “suddenly” was. I want my refund!! 6/22 - Dropped my car off a week ago and was told they would have a foreman see the issue; turns out they’re barely getting one today and I had to get Toyota Brand Engagement Center involved for their issue (had to pay out of pocket for a rental thinking they were actually working on my car instead of letting it sit there) - shouldn’t have to wait this long for my car or a foreman when I and Toyota Engagement Center told them to get a foreman on it since last week . Next stop is calling corporate. DONT BRING YOUR CAR HERE. Will be updating daily until my car is fixed and they are doing their job - may need to get DMV and BBB involved. More

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I’ve always bought my cars there I like the service and how close it is to my house how close it is to my house More

by TONYM.25 Verified Customer Verified Customer

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Servicio al cliente en mantenimiento muy malos, dejan esperando mucho y ellos en grupo platicando esperando mucho y ellos en grupo platicando More

by bigmagum7524 Verified Customer Verified Customer

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Alex was really nice he got us a ride home thanks Alex 👍I love Toyota cars wouldn’t change them for another car always had Toyotas really good reliable cars love them 👍I love Toyota cars wouldn’t change them for another car always had Toyotas really good reliable cars love them More

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I've bought three cars from Downtown Toyota and have always had them serviced. I made a reservation this time, but after waiting for about 10 minutes, Alex Anaya suddenly showed up and said I had to emp always had them serviced. I made a reservation this time, but after waiting for about 10 minutes, Alex Anaya suddenly showed up and said I had to empty the back of the truck before he could service me. He then looked at the car and said the back of the truck was too heavy, so he couldn't do it. I've been doing this ever since and they told me to empty the back of the truck, but how many people actually do that? I'll never go back and I'll never buy a car from Downtown Toyota again. More

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Best dealer I have ever been to and best ADVISOR I know. Very responsible person Very responsible person More

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Facility was beat and orderly, I purchased a vehicle but felt a lack of complimentary amenities. felt a lack of complimentary amenities. More

by Jean cloud Verified Customer Verified Customer

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Good customer services and friendly salespeople, I had a good experience at the dealer ship good experience at the dealer ship More

by ANAMENJIVAR19 Verified Customer Verified Customer

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