Angel Soriano

Update 6/23 - service tech called and said it was a bad battery they had given yet took a week just to tell me this while keeping my car there on the lot and charging me for a loaner and not updating me da battery they had given yet took a week just to tell me this while keeping my car there on the lot and charging me for a loaner and not updating me daily. Due to their negligence I had to pay out of pocket. Assistant manager Danny Herrera Rios was not helpful at all and I will officially be filing a complaint with the BBB and DMV and Dept of Justice for fraud against this location. They kept telling me it wasn’t the battery until it “suddenly” was. I want my refund!! 6/22 - Dropped my car off a week ago and was told they would have a foreman see the issue; turns out they’re barely getting one today and I had to get Toyota Brand Engagement Center involved for their issue (had to pay out of pocket for a rental thinking they were actually working on my car instead of letting it sit there) - shouldn’t have to wait this long for my car or a foreman when I and Toyota Engagement Center told them to get a foreman on it since last week . Next stop is calling corporate. DONT BRING YOUR CAR HERE. Will be updating daily until my car is fixed and they are doing their job - may need to get DMV and BBB involved. More

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Took my car in for service on 9/6. I wasn’t sure what to expect since the last time I had a bad experience. But I’m glad to say that this service went well. I nicely asked to not have I wasn’t sure what to expect since the last time I had a bad experience. But I’m glad to say that this service went well. I nicely asked to not have a specific service advisor help me. Since the last time I was there I had a bad experience with him. I’m glad to say that my request was heard. And I got a very helpful and nice service advisor his name is Angel. He communicated well and told me what other service my car needed. I was happy this service went smoothly. I understand sometimes it could be a wait and busy day. I appreciated his good attitude and helpfulness. More

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I arrived at 10:45 and my appointment was at 11 am and I left at 3:20 in the afternoon, every time you wait longer for your car, yesterday I went, it's absurd, it takes a long time, they must do something, left at 3:20 in the afternoon, every time you wait longer for your car, yesterday I went, it's absurd, it takes a long time, they must do something, the wait is too long. More

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Toyota of DTLA is on it, great pricing and customer service, always keeping me in the loop. Jon was friendly and helpful service, always keeping me in the loop. Jon was friendly and helpful More

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Everything was ok. Angel was very kind and told me about my car. I hope to see him next time. Angel was very kind and told me about my car. I hope to see him next time. More

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Long waiting time. Take too long to help or response. Charged too much. Can’t communicate properly too expensive Take too long to help or response. Charged too much. Can’t communicate properly too expensive More

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Clean and always ready to serve, and courteous customer services including the service advisors and porters. services including the service advisors and porters. More

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Angel was really helpful and he explained everything really cleared to me it was my first time doing a car service at toyota and helped me alot thank you. really cleared to me it was my first time doing a car service at toyota and helped me alot thank you. More

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Gary was very helpful and informative. The service was fast, he was really nice. This is my favorite dealer to get my car serviced. The service was fast, he was really nice. This is my favorite dealer to get my car serviced. More

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The gentleman was thorough through my truck’s maintenance. He provided outstanding service and was very accommodating. maintenance. He provided outstanding service and was very accommodating. More

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