Alex Barrera

First, I did end up buying a car from this dealership as I was weeks into the process and frankly, just wanted to be done. However, while I doubt that anyone loves the sales process at car dealerships, this I was weeks into the process and frankly, just wanted to be done. However, while I doubt that anyone loves the sales process at car dealerships, this was honestly the absolute worst experience both myself and my partner have ever had. We have both purchased numerous vehicles in our life time. Something to note, if you are attracted to the car based on the “internet price”, just know that they will always add $2k more to that for “mandatory fees”, not including tax, title and licensing. It is in fine print however, it does seem to be a way to bait people to come in. The salesman - we worked with Alex at Courtesy Kia. He lied to our faces so many times, I lost count. It started when we clarified the price of the car. He kept insisting that it was the internet price but really it was the internet price plus the $2k. I came with my own financing, and when it was time to sign paperwork (with him, not the finance guy), he assured me at least 6 times that my credit would not be pulled during the process and that they were only using the initial paperwork to verify my identity. As I waited, I got an alert from Credit Karma that my credit had been run. When he came back and I told him this, he blamed the finance guy and said that he “F’d up.” He was supposed to uncheck a box but didn’t. Since I had my own financing through my credit union, the CU asked me to get a purchase agreement from the dealership, and they would cut them the check. Despite many requests for a purchase agreement, Alex would not give me one. He insisted on letting the dealership process the paperwork as they were tied into my CU’s system. Alex also told me that my CU only wanted to do it the purchase agreement way because they get a commission. Turns out after speaking to my CU, that it’s actually the dealership who gets the commission for doing the paperwork for the CU. A few days later, my CU informed me that the dealership sent them paperwork for a much higher price and included warranties and GAP insurance that I never signed for. Eventually they were sent the correct paperwork. This experience was anxiety provoking, frustrating, disappointing, and felt completely dishonest. No matter how good the deal is, I will never purchase a car from Courtesy Kia again and will discourage anyone I know from doing so. More

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This is the first time that I found a non-pushy, respectful, friendly and very Knowledgeable sales person who is totally dedicated his time to assist in the purchase of a 2023 Kia Sportage Hybrid, t respectful, friendly and very Knowledgeable sales person who is totally dedicated his time to assist in the purchase of a 2023 Kia Sportage Hybrid, the exercise was enjoyable, when most of the times is "buying a car is a headache", not with salesman Alex Barrera, I highly recommend him and will be sending clients and friends his way. Thank you, Alex, for a great experience. More

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