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Lexus of Thousand Oaks

Thousand Oaks, CA

4.9
988 Reviews
Call Dealership (805) 601-7646
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3755 Auto Mall Dr

Thousand Oaks, CA

91362

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988 Reviews of Lexus of Thousand Oaks

November 04, 2025

Michael Hernandez was a wonderful person to inform us and make us comfortable with all the information we needed to make an informed decision. He listened to our needs and was kind I dealing with our own nee More

by Gogi.gloworm
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Hernandez
Report | Print
November 03, 2025

Very nice and very quick highly educated staff great dealership one of the best Ive been in More

by rob8689
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amr Morad, Nick Falsafi, Lora Baworouski, Saeid Honorbakht, Charles Shapiro, Julie Kobayashi
Report | Print
Nov 04, 2025 -

Lexus of Thousand Oaks responded

Rob, thank you for taking the time to review Lexus of Thousand Oaks! It really means a lot to hear that you're happy. Thank You, Customer Experience Management customerexperience@swickard.com

November 03, 2025

Jonathan was courteous, helpful and informative. He was a pleasure to work with. I will continue to request him in the future. More

by naminator8jsa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan in the Service Department
Report | Print
Nov 04, 2025 -

Lexus of Thousand Oaks responded

We're glad Jonathan provided such a positive experience at Lexus of Thousand Oaks. We look forward to seeing you next time! Thank You, Customer Experience Management customerexperience@swickard.com

November 02, 2025

Good communication - kept me informed at each step, especially how much longer I’d have to wait. More

by carynakamura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forest
Report | Print
Nov 04, 2025 -

Lexus of Thousand Oaks responded

Cary, this is a fantastic review. Thanks from the entire team at Lexus of Thousand Oaks! Thank You, Customer Experience Management customerexperience@swickard.com

November 01, 2025

Service department is always top notch service ! Yoby has taken care of us for years ! Service Manager Justin was very helpful with keeping us updated on our vehicle . Thank You ! More

by Dthamw97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yoby , and Justin
Report | Print
Nov 04, 2025 -

Lexus of Thousand Oaks responded

Thank you for sharing your awesome feedback about Yoby and Justin. All of us at Lexus of Thousand Oaks are here if you need anything else. See you down the road! Thank You, Customer Experience Management customerexperience@swickard.com

October 29, 2025

Excellent on-time friendly service. Cannot ask for more. I was kept informed, received good pictures and explanations of what else might be needed immediately or sometime in the future. More

by mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Enriquez
Report | Print
Oct 30, 2025 -

Lexus of Thousand Oaks responded

Mike, thank you for your review of Lexus of Thousand Oaks! We appreciate your feedback on our timely service and thorough care. See you next time! Thank You, Customer Experience Management customerexperience@swickard.com

October 23, 2025

Paul was very helpful and knowledgeable and the service was excellent. The car was finished on time and ran smoothly. I also appreciated the use of the loaner car. More

by cassmassi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Paul Tuffner
Report | Print
Oct 23, 2025 -

Lexus of Thousand Oaks responded

We are pleased that Paul's assistance made your visit smooth and seamless, Cass! Your feedback means a lot and we hope to welcome you back to Lexus of Thousand Oaks. Thank You, Customer Experience Management customerexperience@swickard.com

October 22, 2025

Been to several Lexus dealership for service. This is the only one that provided excellent customer service, professionalism and care. Will be coming here from now on. More

by arvin.lardizabal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
Report | Print
Oct 22, 2025 -

Lexus of Thousand Oaks responded

Thank you for the fantastic feedback, Arvin! We are thrilled to hear that you had such a positive experience with our team. We look forward to serving you again at Lexus of Thousand Oaks! Thank You, Customer Experience Management customerexperience@swickard.com

October 21, 2025

Quick and easy service. Very thorough and thoughtful. Tried to help in anyway possible with wireless cellphone charging issues that were beyond his control. Everything else More

by chadha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
Report | Print
Oct 22, 2025 -

Lexus of Thousand Oaks responded

We are glad our team went above and beyond to assist you with your wireless charging issue! Thank you for choosing Lexus of Thousand Oaks and we'll see you next time. Thank You, Customer Experience Management customerexperience@swickard.com

October 21, 2025

Totally professional, polite, quick service. Service rep (Yoby Kim) was outstanding, as on previous visits. More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yoby Kim, Service Dept
Report | Print
Oct 22, 2025 -

Lexus of Thousand Oaks responded

Jeff, thank you for supporting the team here at Lexus of Thousand Oaks with your feedback! It means the world to us. We hope to see you again down the road! Thank You, Customer Experience Management customerexperience@swickard.com

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