Alex Delatte

Quick and professional service. They’re always on time and respond quickly. I’ve been bringing my cars to Lakeside Toyota for 15 years and will continue in the future They’re always on time and respond quickly. I’ve been bringing my cars to Lakeside Toyota for 15 years and will continue in the future More

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Once again the service department at Lakeside Toyota drop the ball. Very poor communication between myself and the service department. If you read the first review that I sent this is a continuation of that the ball. Very poor communication between myself and the service department. If you read the first review that I sent this is a continuation of that review. When they finally diagnosed the problem with my truck after bringing it to them multiple times. They ordered the part to fix my truck that was three weeks ago when my part finally came in. I had to acquire see what the problem was. I was told by Alex the reason why I wasn’t called because they had two technicians that weren’t at work. That’s not my problem. The only reason the service department acted so quickly because I wrote my first review about my concerns about the service department. Over three weeks went by, know communication by Alex once again. So I scheduled to bring my truck to be serviced with Alex and she told to bring my truck in for 8:00AM Tuesday morning. 1/2/2024. When I asked her what time my truck will be ready she stated there are two cars ahead of me. So she had me come at 8:00AM to tell me that my truck was not going to be work on till late afternoon. This is not the first time Alex or the other service managers has done this to me. This causes me lost wages if I have to accommodate the service department at Lakeside Toyota. When I left the Service Manager and my self agreed that my truck was going to be ready at 1:00PM. That was with Dave who took Karl place. So it was 1:15PM and know one called to let me know that my truck was ready. I called at 1:17PM and I spoke to Alex and I asked is my truck is ready. She told that there was two cars ahead my truck being serviced. WHY. She stated that they were safety issues.(Brakes). My truck has been a safety issue since May 2023. It was diagnosed for the steering column to be changed. If that’s not a safety issue I don’t know what is. !!!! I would like to conclude by saying that I spoke to Lisa the customer relations manager. She knows what I have been through with the Service Department at Lakeside Toyota. One excuse after another. No apologies at all not even with one service manager at Lakeside Toyota. That’s great way to grow the business. More

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Salesman Bob licht only thinks about himself. The service department is the worst and unprofessional department I have ever seen. From top to bottom. I had dealings with every service department The service department is the worst and unprofessional department I have ever seen. From top to bottom. I had dealings with every service department manager. There were five of them that were very unprofessional to listen to my concerns. I bought my 2018 Toyota Tundra back in May of 2023. There was an unusual sound my front suspension was making. From there top technicians could not figure out was wrong with it. It was brought to them seven times to diagnose this problem. They try to charge me a diagnostic fee of one hundred seventy dollars. I insisted with all service managers that I have the best warranty which I payed for which is the platinum. Till this day they finally have diagnosed the problem and they said they were waiting for part to come in. I called them last week and the part came in two weeks ago. Now it has been three weeks now since they diagnosed problem and they still have me waiting to get my truck fix. Like I said I pay good money for this warranty which is a platinum warranty. Why do i keep getting pushed to back of the line ? To get my truck fix it has been SEVEN months. Is this truck considered a lemon. Any lawyers out there that might know the law about this matter please let me know. Oh by the way I dealt with the customer relationship supervisor I guess you know the outcome of this conversation. No help once again. From every single person I dealt with at Lakeside Toyota 3701 N Causeway Metairie Louisiana 70002. I just don’t know how this dealership stays in business. Happy Holidays More

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The service department try their best with every customer. Just like other businesses, some things are out of the employees control. I've never had an issue in years with them. And if i ever do, I'l customer. Just like other businesses, some things are out of the employees control. I've never had an issue in years with them. And if i ever do, I'll still be a lifelong customer because we are all human and just trying to make it. More

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I take Pride indicating that this has been my Dealer of choice for many years. I 'am pleased w/the service and respect offered every time. choice for many years. I 'am pleased w/the service and respect offered every time. More

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