Alex Dorcius

My worst experience ever with buying a car. Watch out for Alex Dorcius and Birmingham Gurand!! I went to Toyota North Miami to begin my search since my first car was purchased from Toyota j Watch out for Alex Dorcius and Birmingham Gurand!! I went to Toyota North Miami to begin my search since my first car was purchased from Toyota just in a different state. I was greeted by Alex Dorcius who right away wanted to help me find my new car. I told him exactly what I wanted which they didn’t have it in stock at that time. I didn’t like any of the alternatives. I did mentioned that I would be ok with a similar model used, just no older than two years back. Alex took me to used cars which very quickly I’ve learned that there really wasn’t many choices to choose from, which def left me pretty surprised. As I was getting ready to leave, Alex showed my a car on my way out that caught my attention. It was Mercedes Benz cla 250, 2017 with 18,000 miles. The car was listed for $29,999. I asked Alex why the price difference was so small between new one and this one which he told me that this one already has everything installed like navigation and stuff and a huge sunroof which I’m sure the new one had as well. Alex called the manager Birmingham who gave me a deal of $24,500, plus I had a trade in car. I haven’t confirmed anything yet, just asked to test drive it and later realized that they already began all the paperwork. I asked them few times how much they’ll give me for my car and Alex kept on telling me that he’ll let me know. Then they took me to an office to finalize the papers. I was shocked that they never gave me any prices and already began all paperwork. What shocked me more was that the original price the manager gave me went up to $24,999. And he only gave me $1000 for my trade in. We called the manager and he gave us a sorry story how he quoted us less than the car’s value and he can’t sell the car for the price he gave us. Since we already wasted so much time and it was only $500 more I didn’t want to cancel the transaction which I now realize that it was my first red flag to back out. At the end of transaction, I got a broken and dirty car with no gas. Also none of the additions that we were told were included were in the car. Obviously it was already dark and they closed so there’s nothing I could do till the next day. I also realized that they gave me only one working key and the other one wasn’t working at all. So next morning I took the car back and asked about the key and the navigation that the sales person as well as the finance manager told us was included and Alex accused me on the spot of lying and that he never said that. The manager confirmed that navigation was never included, he said he’s sorry about the key and that the car was broken and that I should take it to service to get the car fixed and take it to Mercedes to get a new key. We spent over two hours at service just to find out that a new part had to be ordered and that I need to bring the car back the next day, which I did, and it took me another 3 hours at the service to finally get my car fixed. Thank God I was off those days, but I def didn’t plan to spend 3 days in the row waiting for my car to be fixed after I just purchased it. As far as the key, I took to Mercedes which they told me that I have to get it fixed/replaced at the place where I bought it. The manager was already ignorant at Toyota and he was off on the third day so I didn’t want to waste another day to hear the manager say that there’s nothing he can do. (Which he originally told me and sent me to Mercedes) Honestly once I paid the money, everyone turned mean on me and acted as if I got the car for free. NEVER AGAIN, I will go to Toyota to buy a car, def a lesson learned, but to all who are planning, make sure you check EVERYTHING promised before you sign ANY papers. I would highly recommend not using Alex as a sales person because he didn’t know anything about the car as well as he promised things that later he turned around and made his client a liar. If he was a good sales person and even said something that he wasn’t aware of, he could of apologized for miscommunication rather than raising his voice that he NEVER said anything like that, which he did say that couple times, and it’s wasn’t just me that heard that, may parents were with me and they were absolutely shocked from the customer service received. Unprofessional, not knowledgeable and liars, will say anything just to sell and than turn around and act as if I stole their car!! Terrible experience!!! Glad that it wasn’t Toyota that I purchased because it makes me sick just going pass that dealership! Not sure if it’s because it was because it was a used car that their treatment became so terrible or it’s just how they are. Hopefully no everyone there like that, but def don’t deal with Alex and watch out of promises/prices that Birmingham gives because he’ll change it hoping that either no one will notice or just let it go like I did. HUGE MISTAKE!!! More

Helpful 2

Report | Print

GREAT Consultant Alex was a great help to my mother. This is the second car he sold us and he’s always as nice and patient. Thank you Alex for your help! Alex was a great help to my mother. This is the second car he sold us and he’s always as nice and patient. Thank you Alex for your help! More

Helpful 0

Report | Print

Customer satisfaction my experience at Toyota was a good one, My sales guy Alex Dorcius was very patient, very helpful, and not pushy. He cares about his customer more than my experience at Toyota was a good one, My sales guy Alex Dorcius was very patient, very helpful, and not pushy. He cares about his customer more than making a sale. I would recommend him to anyone. More

Helpful 0

Report | Print