Alex Garcia

I will not be buying from Carl Black again. I called around to multiple dealerships to ask if they had a "mandatory" dealer additional cost over MSRP, Carl Black told me no they didn't. On I called around to multiple dealerships to ask if they had a "mandatory" dealer additional cost over MSRP, Carl Black told me no they didn't. On Jan 4 2022 I went into the dealership to place an order for a Chevrolet Suburban Z71 with the 6.2 V8. I had met with theor top salesman, Alex. I again asked if there was a mandatory dealer add over MSRP, was told no once again. We shook hands and placed the order for the vehicle. (After I left, I communicated I wanted a sunroof, we had to order a 2nd because the first didn't have a sunroof, this is relative to a later issue) 2 months later, the vehicle arrives, we go to do all the paperwork and there is the mandatory fee of $3xxx. Alex tells me we will work it off when we trade this Suburban in on the next one with the sunroof (this was at the height of used vehicle prices, they would mark it up and sell at a high price very quickly. The sunroof would still be $1500 or maybe free depending on the trade value at the time). I kept asking about the replacement Suburban, month after month they said any day. Finally was told it was "cancelled" by Chevrolet and we could try to reorder for the next year's model. The vehicle base price had increased $1500 and the used market calmed down, I would end up losing on it in the end. I elected to keep the Suburban, it just got a new engine at 28,400 miles. I should have waited and found a dealer anywhere else to get it at MSRP rather than pay the premium to a dealer 45 mins away from my house. More

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The service department has a lot to be desired where it takes forever to do an oil change 2 hours just to do an oil change 1st thing in the morning and then check a car and do a oil change it is a 5 hou takes forever to do an oil change 2 hours just to do an oil change 1st thing in the morning and then check a car and do a oil change it is a 5 hour wait More

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My family bought a Buick yesterday, he was so friendly and helpful. He helps a lot of customers at the same time, he’s busy but still make us comfortable and gave us a good price, too. and helpful. He helps a lot of customers at the same time, he’s busy but still make us comfortable and gave us a good price, too. More

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Our “go to” team for anything automotive. We simply can’t say enough with how pleased we are through eight vehicle acquisitions, and the exceptionally solid and personal maintenance service. Alex Garc can’t say enough with how pleased we are through eight vehicle acquisitions, and the exceptionally solid and personal maintenance service. Alex Garcia was our recent salesman and I’ve NEVER HAD A BETTER SALES TRANSACTION EXPERIENCE ANYWHERE. Alex was recommended by Matt Gill in the Service Department who is another stalwart representative for Carl Black. We are totally hooked on Carl Black and proud to be so. More

by RPWGA Verified Customer Verified Customer

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Carl Black did an amazing and painless job in getting us into our new Buick. Alex was patient and considerate in everything that we were looking for out of our new Buick. Thanks again! into our new Buick. Alex was patient and considerate in everything that we were looking for out of our new Buick. Thanks again! More

by ELICORDERO Verified Customer Verified Customer

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The sales person Alex García was one of the best and best professional person ever treated me. He is the best seller I will definitely buy again professional person ever treated me. He is the best seller I will definitely buy again More

by APUGA Verified Customer Verified Customer

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Wonderful sales staff very friendly made the buying experience easy with no headache always feel welcome when I come into the show room at Carl black, prices are competitive and has a family atmospher experience easy with no headache always feel welcome when I come into the show room at Carl black, prices are competitive and has a family atmosphere. Would recommend anyone looking for a new vehicle to visit their show room. More

by RHSS Verified Customer Verified Customer

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Everything was great, from the beginning of walking in the dealership to leaving the customer service was amazing! All of my questions were answered. Thank you! Im very happy and satisfied. the dealership to leaving the customer service was amazing! All of my questions were answered. Thank you! Im very happy and satisfied. More

by SARAHIL746 Verified Customer Verified Customer

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Twenty five words seems like a lot. Does it matter what those words are? Can it just be random stuff? I have no more words. those words are? Can it just be random stuff? I have no more words. More

by WAGREGG5 Verified Customer Verified Customer

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GREAT CUSTOMER SERVICE! Alex did a wonderful job with helping us get the truck we need! Thank you for helping us out! Time to make some money helping us get the truck we need! Thank you for helping us out! Time to make some money More

by PAIGEVACCI2222 Verified Customer Verified Customer

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