Alex Terriquez
Alex Terriquez at Hatfield Buick GMC

Alex Terriquez

Service Advisor

Hatfield Buick GMC

301 East Redlands Boulevard
Redlands, CA 92373

Contact Me
4.6
229 Reviews

Languages Spoken

English English

Spanish Spanish

4.6

229 Reviews

Write a Review

229 Reviews of Alex Terriquez

November 20, 2025

Dealership Rating
Employee Rating

When I got there for a scheduled appointment the first thing I was told was that they might not be able to finish today (the job took an hour). Fortunately 2 hours later, my car was done. Overall very g More

by cbden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 20, 2025

Dealership Rating
Employee Rating

Great customer service along with actually service work. Will continue doing business here in the future. More

by CALTEC44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob Adame

November 18, 2025

Dealership Rating
Employee Rating

Adrien was very helpful and works with a sense of urgency and is very communicative. More

by MARIORUBEN_58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 21, 2025

Hatfield Buick GMC responded

Hello, thank you for your kind words and this wonderful review! Thank you so much again for your feedback! We hope you have a great day!

November 14, 2025

Dealership Rating
Employee Rating

Alex and Adrian are the best. I take my Chevy trail boss for service because o trust them. 2019 at 167,540 miles More

by JEBERHARDT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adrien Vasquez

Nov 20, 2025

Hatfield Buick GMC responded

Thank you for choosing Hatfield Buick GMC as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!

November 07, 2025

Dealership Rating
Employee Rating

I always receive excellent service at Hatfield Buick. They are an honest dealership, and they don’t upsell on service or vehicles. More

by maggiemetzfreeman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 12, 2025

Hatfield Buick GMC responded

Hi there, thank you so much for your positive comments about Hatfield Buick GMC! We hope to be of service to you again in the future. Best wishes, Hatfield Buick GMC

October 30, 2025

Dealership Rating
Employee Rating

Friendly and helpful. I love bringing my car here for her tune-ups! Always dependable with getting me a ride to work and back later to pick up my car! More

by KNMCKENNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Henry Adame, Adrien Vasquez, Jacob Adame , Adrian Vasquez driver

Nov 04, 2025

Hatfield Buick GMC responded

We appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Best wishes, Hatfield Buick GMC

October 30, 2025

Dealership Rating
Employee Rating

I dropped my car off in the am (scheduled appt); my car was never looked at. Sunroof was broken then and continues to be broken now. Technician could not have been less interested in the status of my car w More

by ARMYGIRL0506
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 04, 2025

Hatfield Buick GMC responded

Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like the opportunity to make this right. If you are willing, please reach out to our service manager Henry Adame at 909-793-3238.

October 15, 2025

Dealership Rating
Employee Rating

Dealership is very friendly, neat organized, clean work is done in top-notch fashion, would highly recommend. More

by quab123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 17, 2025

Hatfield Buick GMC responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Hatfield Buick GMC and we hope to see you again soon!

October 13, 2025

Dealership Rating
Employee Rating

The customer service department does not put the customers needs first and does not value their time. This location is driven more by profit than the customers needs. More

by karissamcconnell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 17, 2025

Hatfield Buick GMC responded

Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Taking care of the customer is our top priority and I am sorry you did not feel that was the case.

October 12, 2025

Dealership Rating
Employee Rating

Brought in my transmission for a leak that was identified. After 3 days, I was told it’s probably just engine oil from an oil change. Drove the car straight to another GMC dealer who identified th More

by billyladd87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 17, 2025

Hatfield Buick GMC responded

Hi, thank you for taking the time to leave us feedback about your experience with us. Our technician cleaned a great deal of spilled oil off your engine. The amount of oil that was spilled during your oil change at another shop made it difficult to see any leaks. That is why we advised to drive the vehicle a bit more now that the oil was cleaned up and return for us to locate the leak. We apologize if this was not communicated clearly. Please reach out to our Service Director, Henry Adame, at 909-793-3238 should you have any questions. We hope you will give us another chance in the future. Sincerely, Hatfield Buick GMC

Nov 04, 2025

billyladd87 responded

When a customer comes in and says the vehicle is shifting funny and he is willing to pay the $200+ to confirm that fluid levels are sufficient, you should get the car up on a lift and check fluid levels. You guys let me leave the shop with a transmission low on fluid and complaints of bad gear shifting. I drove straight to Moss Bros who stated “If we find low fluids, we can’t let it leave the shop because its a safety issue” They did the work your team was unwilling to do. I have three kids who drive in that car daily.

1
...

Dealership Inventory (164 Vehicles)

used 2024 Chevrolet Tahoe car, priced at $64,995
2024 Chevrolet Tahoe
used
Sterling Gray Metallic exterior
Automatic
Four-wheel Drive
new 2026 GMC Acadia car, priced at $52,720
2026 GMC Acadia
new
Glacier White Tricoat exterior
Automatic
Front-wheel Drive
new 2025 GMC Yukon XL car, priced at $86,995
2025 GMC Yukon XL
new
White Frost Tricoat exterior
Automatic
Four-wheel Drive
new 2026 GMC Acadia car, priced at $52,120
2026 GMC Acadia
new
Sterling Metallic exterior
Automatic
Front-wheel Drive
new 2026 GMC Sierra 1500 car, priced at $57,485
2026 GMC Sierra 1500
new
Sterling Metallic exterior
Automatic
Four-wheel Drive
new 2025 GMC Sierra 1500 car, priced at $69,975
2025 GMC Sierra 1500
new
Sterling Metallic exterior
Automatic
Four-wheel Drive